Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,068 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gifts that look good and taste very good !!”

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Posted 1 month ago

Thanks for gifting Chococo 😍️

Posted 3 weeks ago

“My box of chocs is a Christmas present so not yet sampled. Box arrived on time and well packaged.”

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Posted 1 month ago

Thanks for choosing Chococo.

Posted 3 weeks ago

“Gift sent was happily received!”

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Posted 1 month ago

Thank you!

Posted 3 weeks ago

“Ordered on the 1st December, delivery 3 - 5 days, arrived on Saturday 7th! Was hoping for the 5th but it did get there courtesy of Royal Mail. Sadly, the message that I had crafted was not enclosed and although I received an email confirming delivery, I always follow up (just in case!) and left if for a couple of days as I thought my chocoholic cousin would let me know they had arrived. I had to ask him if he had received them, he thought it was me, wasn't too sure and no message - a bit embarrassing, but there we are. No doubt he will let me know what the choccies are like in due course!”

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Posted 1 month ago

Thank you for gifting Chococo and sorry to hear the delivery was a little later than expected, but we hope your cousin loved his gift. We've checked your order and no message was saved, so we're sorry if you missed this stage at checkout.

Posted 3 weeks ago

“Literally greatest chocolate of all time. 🐐”

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Posted 1 month ago

Woo hoo! Thank you 💗️

Posted 3 weeks ago

“I live in Swanage so I usually visit the shop. But as this was a large order I decided to have it delivered. Every box was individually wrapped in tissue paper and the whole lot was beautifully packed. They are all gifts but from past experience will all be top quality and very well-received. (PS Miss the Christmas lollies!)”

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Posted 1 month ago

Thank you for being a lovely loyal local 😊️

Posted 3 weeks ago

“Delicious chocolates, good variety and prompt service. A regular choice for gifts.”

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Posted 1 month ago

Thank you 💗️

Posted 3 weeks ago

“I love the advent calendars and buy one every year for myself and my mother. They look so pretty and taste delicious. It's great to have a different chocolate for every day. Unfortunately I don't believe the chocolates are as fresh as the first couple of years when Chococo came out with them but I expect as sales soared they needed a longer shelf life, and people didn't want to keep them in the fridge.”

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Posted 1 month ago

Thank you, we're so glad you love them. We do our best to balance customer demand with our small team and hand-crafted quality, and we do have to start making and packing our Advent boxes earlier in order to keep up. Over the years we have developed our recipes so that they can last a little longer without detriment to the amazing flavours - as our growing list of awards can testify.

Posted 3 weeks ago

“I bought these for my Wife. She loved them. Beautifully packaged. Luxurious chocolates. Highly recommend.”

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Posted 1 month ago

Fantastic, thank you for gifting Chococo 💗️

Posted 3 weeks ago

“We have been eating their chocolates for many years. Many others have tried but in our opinion they are the best! Well-balanced flavours and beautifully presented. Service is always first-class”

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Posted 1 month ago

Thank you, that's so lovely to hear 🤩️

Posted 3 weeks ago

“Perfect chocolate in every way thank you”

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Posted 1 month ago

Thank you 😊️

Posted 3 weeks ago

“Bought out advent calendars, the 1st chocolate was so good we immediately bought stocking fillers for all the family”

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Posted 1 month ago

That's great, thank you so much! We're glad to have you as part of the Chococo family 💗️

Posted 3 weeks ago

“Longer than usual for delivery. Ordered on 29th November, arrived on 9th December.”

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Posted 1 month ago

Sorry to hear about this. Occasionally things get delayed in transit and we can only apologise for any late arrivals, but hopefully it didn't cause any problems.

Posted 3 weeks ago

“Very good product,”

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Posted 1 month ago

Thank you!

Posted 3 weeks ago

“Absolutely delicious chocolates. A one stop shop for all my Xmas gifts. A good mix of dark, oat and milk options, all richly flavoured yet creamy. Thanks to The Guardian for the review as I have found a new favourite!”

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Posted 1 month ago

Woo hoo, that's amazing to hear, thank you. And welcome to the Chococo family 💗️

Posted 3 weeks ago

“Excellent chocolates, well packaged and delivery was fast - perfect!”

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Posted 1 month ago

Thank you so much 💗️

Posted 3 weeks ago

“Chocolate excellent, customer care terrible, do not reply or answer phone. Order was delivered late, advent calendar on 6th December!! Order well in advance.”

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Posted 1 month ago

So glad that you love our chocolate but sorry to hear the rest. We don't have any record of you getting in touch via email and as a very small team, there's not always someone available to answer the phone, so we apologise that we didn't get a chance to provide you with any customer care. However, we agree about ordering our Advent Calendars in advance if you can. If you order on 28th November and select our standard 3-5 day delivery service, there's good chance your delivery will not arrive for the start of Advent!

Posted 3 weeks ago

“I ordered 3 chocolate advent calendars- 2 vegan and one milk chocolate. Delivery arrived a couple of days later than expected. It would have been nice to open windows for the chocolates, like the usual advent calendars, but it’s just a chocolate box. Most of the vegan chocolates are yummy but the chilli con choc one is rotten! I think it is a bit expensive for what you get.”

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Posted 1 month ago

Thanks for your feedback and sorry to hear that your delivery took longer than anticipated to get to you. Our standard delivery is estimated at 3-5 days - usually it's less, but occasionally it can take longer. Our Christmas Countdown is an Advent Calendar with a difference, and we do try to make it clear in the description and photos on the website that there are no doors (or windows) to open. What you get is 25 hand-crafted, ethical, slave-free chocolates which have been lovingly hand-decorated and packed in plastic-free packaging. Made with love.

Posted 1 month ago

“I bought the advent calendar for my partner and what amazingly good value it is. The chocolates look sublime, the documentation and presentation are faultless. I would love to review what the chocolates taste like but sadly she hasn't shared any with me. Judging by the number of oooo's and ahhhh's they are equally magnificent.”

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Posted 1 month ago

Thank you, that's fabulous, we're so glad our Advent creation was so well received. It sounds like you might need to start dropping hints for her to get one for you next year, this FOMO is too much! 😄️

Posted 1 month ago

“Excellent and delicious chocolates!”

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Posted 1 month ago

Thank you, glad you enjoyed them!

Posted 1 month ago

Chococo is rated 4.8 based on 8,068 reviews