Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chocolate was good but only good which when paying £25 I was disappointed. Good flavour but nothing more than any other company that I've tried. Wouldn't want to recommend to others and won't be buying again anytime soon.”

Helpful Report

Posted 1 year ago

We're sorry to hear this. We're passionate about the quality of our chocolate and we only source fine single origin chocolate made with fine cocoa beans, pure cocoa butter and cane sugar, from companies who craft local fine cocoa beans into couverture chocolate in their countries of origin. It’s a shame as we have so many fans of our chocolate which is ethically sourced, hand-crafted and hand packed in plastic-free packaging, and worth every penny, but we also know we can't please all the people all the time, and at the end of the day, it's all a matter of personal taste.

Posted 1 year ago

“I bought the gin infused chocolate selection for a girly weekend.... They did not last very long! They were absolutely scrumptious!!!! The packaging was all recyclable, including the external posting pack. Brilliant service, brilliant chocolates, will definitely buy some more! Thank you very much!!”

Helpful Report

Posted 1 year ago

Thank you, and what a way to spoil the girls too! We hope they added a little Chococo joy on your girly weekend and we look forward to welcoming you back soon 💗️

Posted 1 year ago

“Chocolate itself is very good but you could do with leaving the nibs off. This adds nothing to the experience and deflects from the flavour of the actual bar.”

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Posted 1 year ago

Thank you, it's fab to hear that you love our Gorgeous Gold caramelised white chocolate. We add the cocoa nibs to give a wonderful intense cocoa crunch and pure, unsweetened hit to balance the sweetness of the gold chocolate, plus they add a tantalising texture to each bite. We think it's a glorious flavour combo, but if you'd rather the gold without, you can get drops, robots and other formats to enjoy it in its pure form!

Posted 1 year ago

“Recipient was delighted with chocolates!”

Helpful Report

Posted 1 year ago

Thank you for gifting Chococo 💛️

Posted 1 year ago

“The best chocolate and caramel shortbread I have ever had”

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Posted 1 year ago

🎵️ Who wants to eat our Millionaire's? We do! 🎵️ Thank you! Our Millionaire’s Shortbread Postal Tray Bake is made with buttery shortbread, our signature oozy Dorset Sea Salt caramel, and topped with single origin milk chocolate, and we love it that you love it 💗️

Posted 1 year ago

“Incomparably wonderful. Super range - it's going to take a while to fully appreciate them all. (But someone has to do it.) The flavours are interesting, unique and subtle. Whether flipping through the pages of "A La Recherche Du Temps Perdu", or engrossed in "Eastenders" there is something for everyone. Of course, there could be romantic moments with the best beloved as the sun sinks gloriously into the purple horizon, perhaps sipping a perfectly chilled glass of champagne...”

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Posted 1 year ago

WOW 😍️ We 💗️ U! Can we come and live in your Chococo heaven?! Welcome to Chococo 😊️

Posted 1 year ago

“I have been a keen supporter of Chococo for over 10 years and in that time the quality of their chocolates has gone from strength to strength. I have never been disappointed and have always loved their new ideas and innovation. Chococo is the only company I go to for a sweet treat.”

Helpful Report

Posted 1 year ago

We're super lucky to have such wonderful customers like you who have supported us over the years, and it means the world to us that you love our innovation. It's why we keep on doing what we do! Thank you 💗️

Posted 1 year ago

“Very well packaged and presented, easy to tell flavours from the info too. Above all though absolutely delicious!!”

Helpful Report

Posted 1 year ago

Thanks so much, that's great to hear 😊️

Posted 1 year ago

“The chocolates themselves are great, however, the next day delivery was not fulfilled! It also had a congratulations sign instead of thank you, even though it was for my maths teacher.”

Helpful Report

Posted 1 year ago

Thank you, we're so glad the chocolates were great. We're really sorry about the wrap though. This shouldn't have happened and we've been in contact separately about this. The additional gift wraps are sleeves that go around our lidded boxes, so it was a simple case of removing it and hey presto, a standard box of Chococo chocolates! As we've also explained privately, delivery arrived exactly as promised, so we're a bit befuddled as to why you've said it didn't.

Posted 1 year ago

“Fabulous chocolate, much appreciated gifts.”

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Posted 1 year ago

Thank you 😊️

Posted 1 year ago

“I have tried several chocolate items from Chococo and it is very high quality chocolate. I do not enjoy dark chocolate, so I only ever order milk or their gold chocolate, which is really good. However, they have recently changed their signature milk chocolate from 45% Venezuela, to 47% Colombia Milk Chocolate. In my opinion the 47% Colombia is not as good as the 45% Venezuela, which was velvety, luxurious & sooo creamy. The 47% Colombia is a little bitter for milk, isn't creamy enough and lacks any silkyness.”

Helpful Report

Posted 1 year ago

Thank you for loving our chocolate and we hope that you'll grow to love our 47% Colombia Milk Chocolate just as much as our previous signature milk. As of 2023, we have stopped working with chocolate made with Venezuela cocoa beans. It's the end of an era for us as we have always been huge fans of Venezuelan chocolate and it was the first (and only) origin we worked with when we started Chococo back in 2002. However, we haven't been able to work directly with a local producer in Venezuela given all the political problems there, and so have built a direct partnership with Luker Chocolate in Colombia who now produce our, frankly, more delicious 47% milk chocolate for us, and we have 100% confidence in both its long term sourcing and its sustainability for you to enjoy.

Posted 1 year ago

“Tasty chocolate which makes a really special and unique gift.”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“Taste ok, not as expected for the price. No greeting message for the father's day as agreed.”

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Posted 1 year ago

Thank you your review, and we're sorry if we didn't quite hit the mark for you. We craft all our chocolates by hand and we use the finest single origin chocolate blended with local and fresh ingredients. Slave-free, ethical chocolate and plastic-free packaging too, so worth every penny. It sounds like you may have missed the 'Save' button when you added a gift message to your order as we didn't receive the instruction to include one, so sorry if you didn't spot this.

Posted 1 year ago

“Fast delivery, paper packing and just delicious”

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Posted 1 year ago

Thank you 💛️

Posted 1 year ago

“Bought as a gift for my parents. They are absolutely delighted with the gifts which arrived very well packaged and were beautifully decorated. They say the chocolates are absolutely delicious and love them. So thank you. Will definitely order again for special occasions.”

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Posted 1 year ago

Thank you for gifting Chococo and we look forward to welcoming you back soon 💗️

Posted 1 year ago

“Bought these for my Dad. They arrived on time and in pristine condition. He loves them and was delighted when I explained there would be more arriving in the post for the next few months.”

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Posted 1 year ago

Oooh you can't beat a Chococo subscription as the perfect Father's Day pressie - the gift that keeps on giving! Thanks for choosing Chococo 💗️

Posted 1 year ago

“Your chocolates were received very well indeed by my ‘aunty’ of 102!! As were the ones last year. Not so impressed with the Royal Mail. Being told that they could not deliver them the first day because there was ‘no one in’ was hard to believe as it is a residential Nursing Home! Ah well. Xx”

Helpful Report

Posted 1 year ago

Thank you for gifting Chococo and it's lovely to hear they were enjoyed! Sorry to hear about the delivery hiccup too, but all's well that ends well 🎁️

Posted 1 year ago

“Delicious tasting, melt in the mouth chocolate. The oat milk chocolate is particularly good-my favourite vegan chocolate and I have tried a fair few. Superb delivery and website easy to navigate. Thank you!”

Helpful Report

Posted 1 year ago

Thank you that's so fab to hear! With a smooth, rich yet creamy chocolate taste, our plant-based, vegan-friendly chocolate 43% Oat M!lk chocolate is the perfect milk chocolate alternative. 💛️

Posted 1 year ago

“I bought the summer collection as a gift for my husband. I am thrilled with the box that he received. The number of chocolates was amazing and so different from your usual boxes of chocolates. My only disappointment was that we had to search quite a bit for the actual flavour of the chocolate chosen (the menu listed more than the box contained) and, whilst understandable, we were a little bit disappointed with the short "Best before" date.”

Helpful Report

Posted 1 year ago

Thank you, we're so pleased you loved this box. Our boxes are made up to templates from our main seasonal menu of approximately 40 different chocolates which are all handmade using the freshest local & ethically sourced ingredients on a cyclical basis. By definition, we cannot fit all the flavours in every box, given our largest box contains 25 chocolates. To cut down on paper waste, we print seasonal menus, rather than individual box menus so it may take a few seconds more to see your chocolate, but we're saving trees here! Our chocolates are fresh, that's why you've got to eat them quickly (as if they every hang around very long any way) 😊️

Posted 1 year ago

“Very expensive and not particularly tasty, very very disappointing”

Helpful Report

Posted 1 year ago

That’s disappointing to hear but thanks for letting us know. If you'd got in touch with our team, we might have been able to turn that frown upside-down. We know we need to keep evolving new and exciting flavours, but we also know we can't please all the people all the time, and at the end of the day, it's all a matter of personal taste. It’s a shame as we have so many fans of our chocolate which is ethically sourced, hand-crafted and hand packed in plastic free packaging, and worth every penny, but we guess you can't win 'em all.

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews