Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,149 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the products and the mix of glamorous but also playful chocolate. Have not tasted it myself yet, but sent two boxes to friends who needed cheering up. The only minus was the complicated delivery process with Royal Mail. Unfortunately not very reliable anymore. In one case the re-delivery worked smoothly, in the other one it took an extra day and then my friend was not working and had to go and pick it up from her workplace.”

Helpful Report

Posted 3 years ago

We're so pleased you like our chocolates, but sorry to hear you had a bit of an issue with delivery. Thankfully, in our experience, problems with Royal Mail are relatively few and far between, and they do offer better redelivery options than most couriers.

Posted 3 years ago

“Very tasty but the salted caramel brownies didn't have much salted caramel about them.”

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Posted 3 years ago

Glad you enjoyed them even if they didn't quite meet your expectations

Posted 3 years ago

“These were very delicious, high quality products, I would only order more for special occasions, as they are very expensive.”

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Posted 3 years ago

Thank you! We are proud to be high quality and would be thrilled to be part of everyone's special occasions

Posted 3 years ago

“I bought these as my son had had an operation. They were to cheer him onto the road to recovery with some indulgent treats. The Royal Mail seemed to botch up delivery as three messages were sent to myself and him to inform of delivery and on third attempt they were finally delivered. He enjoyed the chocolates and so did his partner.”

Helpful Report

Posted 3 years ago

Thank you for your review and we're so pleased to help cheer up your son during his recovery. Sorry that things went a little awry with Royal Mail, but we're thankfully they still arrived safely and within the promised 3-5 days.

Posted 3 years ago

“Gift well received. Dispatch slower than anticipated and arrived one day late - albeit not guaranteed.”

Helpful Report

Posted 3 years ago

Glad to hear the gift was enjoyed. As you say, we don't guarantee delivery dates, but thankfully it arrived within our 3-5 working day delivery window.

Posted 3 years ago

“Delicious Autumn collection. I only wish your ingredients were organic and then I would give 5*!”

Helpful Report

Posted 3 years ago

Thank you, we're really glad you enjoyed our Autumn collection. At the moment we just wouldn't be able to offer the variety of flavours, tastes and textures that we do whilst continuing to uphold our core values if we were to try to source 100% organic ingredients, but it is a factor that we take into consideration when looking at new ingredients or suppliers. At Chococo we concentrate on our ethos which is based on 3 core principals - People, Product and Planet. We only source fine single origin chocolate made with fine cocoa beans and where possible, we work with "beyond fairtrade" or Raisetrade chocolate, ie: chocolate produced from bean to couverture chocolate in its country of origin. Our fillings are sourced as much as possible from locally produced ingredients, and 100% of our packaging is plastic-free and is either recyclable or compostable. You can read more at:- https://www.chococo.co.uk/our-chocolates https://www.chococo.co.uk/our-ethos https://www.chococo.co.uk/plastic-free-packaging

Posted 3 years ago

“Chocolate looked lovely,unfortunately tho they took my order they later realised that the delivery address was ireland which they don't do,apologised and refunded monies ever so promptly, very professional”

Helpful Report

Posted 3 years ago

It's such a shame that we can't ship outside the UK right now, and we certainly hope we can do so in the future.

Posted 3 years ago

“Recipient enjoyed chocolate box and it’s unique flavour combinations. Took brownies in to work they were nice but pricey for just being nice. They kept well though.”

Helpful Report

Posted 3 years ago

Great to hear our unique flavour combos were enjoyed, but we're sorry to hear that you weren't blown away by our brownies. We try to keep our prices as low as we can, and for postal brownies we are competitive.

Posted 3 years ago

“A bit disappointed since they first off forgot one of my order and when it arrived, most of the chocolates are duplicates so I don’t get to taste the variety from the dark chocolate selection”

Helpful Report

Posted 3 years ago

Sorry to read this, but if you ever need to discuss your order then please feel free to call us. Thank you.

Posted 3 years ago

“Beautiful chocolates, but too many dark ones for my liking,”

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Posted 3 years ago

Thank you. A little tip if you decide to order again - we do have just a milk chocolate box if you think you would prefer this.

Posted 3 years ago

“We thought the chocolates were of very good quality, our only comment would be it became increasingly frustrating to take the round chocolates out of its packing.”

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Posted 3 years ago

Thank you. A little hint in case you order again, take out the grid once arrived and all the chocolates are easier to remove.

Posted 3 years ago

“Why not 5 stars? They deserve it but I want to allow for the possibility of further improvement, don't want them getting complacent! Should anyone be wondering what I'd like for Christmas, birthday, anniversary or any other excuse, these will do just fine.”

Helpful Report

Posted 3 years ago

Thank you and we will try not get complacent as we continue on a daily basis to come up with new ideas and ways to improve to help the planet too.

Posted 3 years ago

“Chocolate was delicious according to my grandson . It was just a pity that the very hot weather meant that the rocket men in particular and the dinosuars to a lesser degree were very much stuck together. Perhaps more insulation in packaging is needed.”

Helpful Report

Posted 3 years ago

Thank you for the suggestion of more insulation in the hot weather, of course we will take your suggestion on board. Sounds like your grandson enjoyed the chocolates whatever the weather.

Posted 3 years ago

“Chococo are definitely a great shop to buy from. I’ve made purchases from their online shop twice and I have to say that their gold chocolate is the best I’ve ever tasted!! Their boxes of chocolates have a little note in explaining that they’re freshly made, which definitely appealed to me as I hate knowing food is filled with preservatives. We bought some strawberry and basil truffles and I’m sorry to say that my husband and I both thought they were disgusting. All we could taste was the basil. But most of the other chocolates have been lovely and I do think the boxes of chocolates contain a good selection of flavours. Some of the chocolate is a bit bitter for me. I’d like to see more milk and white chocolate selections, that’s why I couldn’t give them a 5. Also, the cocoa nibs in the gold chocolate ruins it. I could be a taste tester for them if they wanted :) I’ve already recommended them to friends and family and I will buy from them again in the future.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and we're pleased to hear that a lot of what we do makes you happy. All our chocolates are handcrafted and whilst we try to keep our menu unusual and interesting, inevitably not everyone can love every flavour combo that we make. Thanks for spreading the word recommending Chococo to friends and family, and we'll keep you in mind if we have a vacancy for chocolate taster ;-)

Posted 3 years ago

“Very good overall, problems with delivery over busy period.”

Helpful Report

Posted 3 years ago

Thank you, any problems in the future with delivery then please let us know.

Posted 3 years ago

“excellent product if somewhat expensive”

Helpful Report

Posted 3 years ago

We are pleased to read that you thought our chocolates were excellent.

Posted 3 years ago

“Bought as a birthday gift. The recipient loved the selection and the flavour combinations.”

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Posted 3 years ago

Great to read that they were well received and enjoyed.

Posted 3 years ago

“The chocolates are first class but some of Chococo's billing processes (on a subscription order) are unusual and has caused me to attempt to contact the company without reply; which is disappointing, even allowing for CV19. But, to repeat, the chocs really are first class!”

Helpful Report

Posted 3 years ago

“Very good handmade chocolates but expensive. Over £1.00 a chocolate its steep. Service, delivery very good as is the quality i just wish they were cheaper and i would buy them more often.”

Helpful Report

Posted 3 years ago

Good to know that you thought the chocolates were very good. With each chocolate handmade, handcrafted and handpacked we do try and keep the cost to the minimum. Happy to know that you can enjoy them time to time.

Posted 3 years ago

“Lovely chocolates- really rich and the fillings were amazing”

Helpful Report

Posted 3 years ago

Thank you.

Posted 2 years ago

Chococo is rated 4.8 based on 8,149 reviews