Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally love chococo chocolate, but I didn’t like the flavour of this chocolate egg. We really like the visuals though, and it looked spectacular.”

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Posted 1 year ago

Thank you. Sorry this wasn't the chocolate for you, but thank you for being a Chococo fan 💛️

Posted 1 year ago

“The chocolate was amazing and it was as great that the packaging was plastic free.”

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Posted 1 year ago

We love to hear that, thank you 💛️

Posted 1 year ago

“I bought the dinosaur Easter egg for my sister she loved it and was reluctant to eat it at first”

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Posted 1 year ago

Tee hee, it's always a dilemma when your chocolate looks too pretty to eat 😍️

Posted 1 year ago

“Chocolate is pretty good however delivery is shocking. Don’t bother paying extra to leave next day as it won’t. Ordered a week before Easter, arrived after Easter! I purchased the goods from chococo not Royal Mail.”

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Posted 1 year ago

Thank you, we're glad you enjoyed our chocolate, but we're sorry that Royal Mail let us down on this occasion. We despatched your order the next day as promised and used Royal Mail 24h tracked service, but as explained, this is not a guaranteed delivery. Unfortunately your parcel was slow moving through Royal Mail, and whilst we completely understand that you bought from us, we have to rely on our delivery provider and sadly we were both let down.

Posted 1 year ago

“The chocolate is divine and we love the packaging, ethos and designs. It’s beautiful. Had a scare with delivery as it wasn’t sent for 5 days after I ordered it. Thankfully arrived in time and was part refunded which was kind, but would be good to have been told you ran out of postage boxes rather than left in the dark.”

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Posted 1 year ago

Thank you, we're so glad that you love Chococo and sorry about the delayed despatch. As we have a small team and limited resources, sadly it's not feasible to advise each customer about slight delays, and your delivery was made only two days after the estimated 3-5 day delivery window. We would always encourage selecting a 1st Class delivery even if ordering a week before big gifting events like Easter & Christmas just to reduce the risk of parcels sitting in the Royal Mail system.

Posted 1 year ago

“Excellent ordering process, speed of delivery, and quality chocolate at the end of it! Thank you, will definitely be ordering from your company again.”

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Posted 1 year ago

We can't wait to welcome you back, thank you 💗️

Posted 1 year ago

“I had an unfortunate regarding postal damage to our order. I contacted Chococo customer service and was so encouraged and impressed with how the picked up and dealt with my issue. Their response was immediate, allowing for bank holiday break and a refund was immediately actioned and apologies extended. As the in-transit damage was not caused by Chococo I was reticent to pass the problem back to them but very pleased with how they handled the whole thing. I will definitely be purchasing more products from Chococo and applaud their customer service. Thank you kindly. Peter”

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Posted 1 year ago

Thank you so much. We're thrilled that our Customer Care team were able to resolve your issue, and it's testament to our amazing products and our fantastic team that you'll return. We look forward to welcoming you back 💗️

Posted 1 year ago

“My grandson was delighted with his dinosaur egg and his father was also quite pleased as the chocolate was not so sugary sweet as chocolate Easter eggs normally are.”

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Posted 1 year ago

And that's what you call a happy Easter 😊️🐣️🐤️

Posted 1 year ago

“I often order chocolate goodies from Chococo to send to friends. Excellent choice, service and happy recipients!”

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Posted 1 year ago

Thanks for gifting Chococo 💗️

Posted 1 year ago

“Couldn't have chosen a better gift! Thank You so much .”

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Posted 1 year ago

Awww, thank you 💗️

Posted 1 year ago

“Excellent products, environmentally aware packaging, logical website, fast and efficient delivery but most important of all, delicious”

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Posted 1 year ago

That's fab to hear, thanks so much 💗️

Posted 1 year ago

“Lovely chocolate tubes well received for Easter - thank you.”

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Posted 1 year ago

Thank you 🐣️🐤️

Posted 1 year ago

“Ordered an Easter Egg and the egg was totally smashed up inside the box. It was pretty tightly wrapped so seemed as if it was wrapped that way, and the box was in perfect condition. At least the chocolate was good!”

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Posted 1 year ago

So glad you loved the chocolate, but we're so sorry to hear that you received a broken egg. This is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. Please be assured that we don't want any of our customers to be unhappy, and we'd never knowingly send out damaged items. We have used our plastic-free packaging format now for a couple of years with only a tiny number of issues which are more to do with how the eggs are handled in transit rather than the fault of the packaging. If you'd let us know about the damage, we could have sorted it out for you.

Posted 1 year ago

“High quality, long lasting egg, beautifully designed.”

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Posted 1 year ago

That's great to hear, thank you.

Posted 1 year ago

“Liked that it was plastic free packaging, taste was ok but not worth the high cost sadly. Also the egg was damaged, however this was more likely a courier issue.”

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Posted 1 year ago

Thank you, but we're sorry you didn't fall for our chocolate. If you'd let our lovely Customer Care team know about the damage, they could have sorted it out for you.

Posted 1 year ago

“Prompt service and delivery to our daughter in Dorchester, and, as always, the chocolate is wonderful. Not sure when we will next be in England, but when we come, we will definitely have to try some!”

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Posted 1 year ago

Thank you, we're so glad everything went perfectly, and we hope you'll get to try some before too long 💛️

Posted 1 year ago

“Love this company. They innovate every year and wouldn't buy easter eggs anywhere else. My children are now adults but still love the dinosaur eggs. Also the robots are a favourite.”

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Posted 1 year ago

Thank you for loving Chococo .... and for letting your grown-up children still be kids as far as their Easter eggs are concerned 😍️

Posted 1 year ago

“Interesting ideas of presentation (nice Easter eggs), locally made and responsibly sourced. Happy to have tried them. Slightly more expensive than a typical Easter egg but still good price/quality ratio ! Thank you.”

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Posted 1 year ago

Thank you! We're so glad that you can see and taste the quality of our hand-crafted eggs 🐣️🐤️

Posted 1 year ago

“Exceptional quality chocolate! I have been a customer for a bit now and you can always tell its fresh amazing stuff.”

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Posted 1 year ago

Thank you for being part of the Chococo family 💗️

Posted 1 year ago

“Superb chocolate with innovative and fun designs.”

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Posted 1 year ago

Thank you so much 💛️

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews