Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,068 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my festive chocolates were really lovely and a great combination of different tastes. They looked so pretty too. A great hit with my family this Christmas”

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Posted 1 year ago

Thanks for choosing Chococo and for sharing the joy with your family 💗️

Posted 1 year ago

“Delicious chocolate. Great Xmas present very much appreciated. Thank you”

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Posted 1 year ago

It's great to hear how much you enjoyed it, thank you.

Posted 1 year ago

“I buy these amazing chocolates as a Christmas present for my husband each year and he absolutely loves them. They are not just delicious but also look amazing! The chocolates, presentation and delivery service is a top class - thank you Chococo 😍”

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Posted 1 year ago

Wow, thank you for being such a fabulous Chococo fan!

Posted 1 year ago

“I bought the chocolates for my wife for Christmas. The whole idea is that it's a surprise. The issue I have is your packaging. The words 'CHOCOCO' written all over the box ruined any surprise. I can't be the only person's surprise you ruined at Christmas with your advertising packaging, but you must have worked this out. I'll be looking elsewhere for my plastic free chocolates from now on.”

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Posted 1 year ago

We're for your frustration about us using branded boxes. Our business mentors recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector. We make it clear on our "Chocs Away" email that the order will be packed in a branded box so that you can get to the door first if it's a surprise, and the information is also included in the FAQ's on our website. Whatever type of box your order is packed in - branded or unbranded - it will always have a Royal Mail tracking label on which includes our return address, so all it would take is one look at the label to see the box is from Chococo, and there's no way to avoid this. When you place your order, you can always request delivery to a different address - neighbour, friend, work address etc - and we can also change the delivery address up to the day before your order leaves us, and sometimes even on the day of despatch. There are also options with delivery once you have the Royal Mail tracking number as you can change your delivery options on Track & Trace using the Update Delivery Options button.

Posted 1 year ago

“Perfect presents that everyone loved 🥰”

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Posted 1 year ago

Amazing, thank you 💗️

Posted 1 year ago

“I wanted the best. I got the best”

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Posted 1 year ago

Yay! Simply the best! Thank you 💗️

Posted 1 year ago

“Really tasty, well presented & an unusual variety of flavours. I’ll definitely be treating myself to some more next year”

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Posted 1 year ago

Welcome to the Chococo family .... we're so glad you found us!

Posted 1 year ago

“Excellent service regarding the speed of delivery especially during a busy period. Purchased 4 items for gifts and each person is very happy.”

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Posted 1 year ago

Thanks, it's great to hear that it all went so well. Thank you for gifting Chococo 🎄️

Posted 1 year ago

“The blonde chocolate was absolutely amazing! An experience not to be missed.”

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Posted 1 year ago

Thank you! Our new 'Blonde' salted butter caramel white chocolate has fudgy, buttery caramel flavour notes & is also soya-free.

Posted 1 year ago

“As always the chocolates were delicious - loved the advent ones in such beautiful packaging and the Christmas wreath is dangerously addictive.”

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Posted 1 year ago

Thanks for loving Chococo 💗️

Posted 1 year ago

“Two boxes of chocolates arrived promptly and well packed. As expected, both my wife and daughter loved the product.”

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Posted 1 year ago

Thank you so much

Posted 1 year ago

“All the chocs arrives in good time and looked fab. Sadly I didn’t get to taste any……. But the recipients seemed happy 😊😋”

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Posted 1 year ago

Thank you, we're so glad it all went well. Thanks also for gifting Chococo but remember to treat yourself once in a while! 😊️

Posted 1 year ago

“The chocolate in this order seems to leave a gritty residue and does not melt as well as previous batches”

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Posted 1 year ago

We're sorry to hear that your recent order of flakes didn't appear as good as usual. We want all of our customers to enjoy our chocolate 100%, so if we can put this right, we'd love to. Our Customer Care team are available to help with any issues, just pop through an email or give them a call.

Posted 1 year ago

“Bought the chocolate salami for my partner, who was very amused. I look forward to him sharing it with me!”

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Posted 1 year ago

Tee hee, you can always ensure a giggle or two with our award-winning Chocolate Salami, wrapped by hand in foil and parchment paper and finished with genuine butcher’s twine for a truly authentic feel 😁️

Posted 1 year ago

“Delicious cbocolates!”

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Posted 1 year ago

Thanks!

Posted 1 year ago

“I placed the order for 2 boxes of 25 Chococo in the first week of December. I had read on the website "somewhere" that these were cream chocolate, they had a short shelf life. However, I was very disappointed to receive the order with 22nd December as sell-by date. These were Christmas presents and I had the embarrassement to tell the recipients to consume as soon as possible. This date should have been highlighted on the order page and I would have waited for a few days before ordering.”

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Posted 1 year ago

All our fresh chocolates have several clear messages their individual product pages showing the Eat By date, that they contain fresh ingredients and that they need to be eaten quickly. The message is repeated in various forms to make it as obvious as possible, so we're sorry if you missed these and for any embarrassment. To order in advance to gift at a later date, you don't need to wait to order, simply need to select our 1st Class Preferred delivery option as you go through checkout and we'll despatch later using the freshest chocolates.

Posted 1 year ago

“Ordered just before Christmas and they were dispatched and delivered promptly. These were for a gift do I didn't have them myself but I've had their chocolates before and they are scrumptious.”

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Posted 1 year ago

So glad everything went well and thank you for gifting Chococo 🎁️

Posted 1 year ago

“Excellent chocolates and fantastic customer service”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“Yum very tasty”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Excellent chocolates. Well packaged and arrived the day after I ordered. Couldn't ask for more.”

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Posted 1 year ago

Fabulous, thank you 💗️

Posted 1 year ago

Chococo is rated 4.8 based on 8,068 reviews