Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thèse are Lovely chocolates But very expensive and don't represent good value, I paid nearly £21 for 16 chocolates. There are other upmarket brands where you would get a lot more chocolates for that money.”

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Posted 1 year ago

Thank you we're so glad you loved our chocolates. Our delicious raisetrade chocolate is sustainable, slave free & ethical and our chocolates are hand-crafted, hand-decorated and hand packed into planet friendly, plastic-free packaging. Not all other 'upmarket' brands do this! We think they're worth every penny.

Posted 11 months ago

“Not tried yet as they are for presents but packaging and service excellent. Will probably recommend”

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Posted 1 year ago

Thank you 💛️

Posted 1 year ago

“The chocolate was good but the packaging was inadequate and the egg arrived broken in several pieces”

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Posted 1 year ago

Oh no, we're sorry to hear this. We have used our plastic-free packaging format now for a couple of years with only a tiny number of issues which are more to do with how the eggs are handled in transit rather than the fault of the packaging. Our lovely Customer Care team are on hand to help with any delivery issues - just give them a call or drop them an email and they'll do all they can to put this right for you.

Posted 1 year ago

“Chocolates arrived in good time for Valentine's Day gift for my wife. It's her favourite brand so greatly appreciated.”

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Posted 1 year ago

Thanks, that's fab to hear!

Posted 1 year ago

“Attractive box of chocolates, arrived quickly and website offered a good selection.”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Lurvely Chocolates”

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Posted 1 year ago

Thank youuuuu!

Posted 1 year ago

“Lovely product, we felt it was a luxurious product to send to our clients”

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Posted 1 year ago

Thank you for choosing Chococo for your corporate gifts

Posted 1 year ago

“Chocolates were fine; delivery by Royal Mail was abysmal - arriving at my home town sorting office then being "redirected" to another part of the country and not arriving in time for Christmas.”

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Posted 1 year ago

Oh no, we're sorry to hear this, but we're glad that the parcel got to you for Twixmas and you were still able to enjoy them. Looking at your order, it looks as though the incorrect postcode was used when placing the order, which most likely caused the problem with delivery. It's always a good idea to double-check all details on our order confirmations which are automatically issued as soon as orders are placed online. That way we have time to make any corrections or changes if necessary. It looks as though Royal Mail must have given your parcel the personal treatment and checked the postcode against the address, realised the error, and got your parcel to you, so a gold star to Royal Mail for this one!

Posted 1 year ago

“The chocolates were good for flavour but my wife and I felt that they needed to have a more " smooth " feel on the tongue. Still loved the varied flavours and will be looking out for them for birthdays etc i n our family and friends.”

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Posted 1 year ago

Thank you, we're so pleased you loved our varied flavours. We'll take your feedback about texture on board, and are pleased that you'll be back 💛️

Posted 1 year ago

“The chocolate in this order seems to leave a gritty residue and does not melt as well as previous batches”

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Posted 1 year ago

We're sorry to hear that your recent order of flakes didn't appear as good as usual. We want all of our customers to enjoy our chocolate 100%, so if we can put this right, we'd love to. Our Customer Care team are available to help with any issues, just pop through an email or give them a call.

Posted 1 year ago

“Very prompt and efficient service for which they should be commended. However I was confused over the validity of the promotional codes eg the 21st Birthday code did not apply to plant based products which I ordered, it only appeared in the small print, and also it was not clear on the timescale of CHOCJOY which I would have used if I knew it was still valid. I attempted to seek clarification on both by telephoning but could not get through!”

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Posted 1 year ago

Thank you. Sorry if there was any confusion over our discount codes. The 21st Birthday Code didn't apply to our Christmas Countdown Advent Calendars (Classic or Plant-Based) and you are only able to use one code per order. If you can't get through to our Customer Care team on the phone, please do try emailing as we're always happy to help and could have cleared up any issue.

Posted 1 year ago

“This a great service. A company that sells really lovely products that have a great taste and look great.”

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Posted 1 year ago

Thank you 💛️

Posted 1 year ago

“Beautifully presented gifts. The person on the phone was very helpful. I'm sure my family will be delighted with these chocolates at Christmas. Thank you.”

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Posted 1 year ago

We're sure your family will love them, thanks for gifting Chococo.

Posted 1 year ago

“Since the big high street brand sold itself to the big American corp I’ve been looking for an alternative uk chocolatier for all my choc gifts and treats. I am impressed with everything I’ve received from Chococo so far and I’ll continue to support this great British business :) One comment though, please remove the branding from the outside of your postage boxes. It ruins the surprise.”

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Posted 1 year ago

Welcome to the Chococo family - we're so glad you found us! Long may we continue to impress you. We took advice from our business mentors, who have a vast experience of managing online businesses, and they recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector, who have branded boxes. Our Chocs Away email also lets you know the box will be branded so you can get to the door first or arrange a secret squirrel delivery 🎁️

Posted 1 year ago

“Lovely chocolates as always, unfortunately 1 item broken in delivery (the fault of the delivery company rather than any problem with chococo) always a risk I suppose!”

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Posted 1 year ago

Thank you, but sorry to hear about the damage. We carefully pack all of our chocolate items in plastic-free packaging and fragile items are wrapped with extra tissue and paper packaging and they leave us in perfect condition. In the rare instance something arrives damaged, it's more about how it's been handled in transit than how they're packed.

Posted 1 year ago

“Fast delivery. Bought some hot choc flakes as part of a gift and they’re not labelled saying what they are unfortunately. Not a big deal, only as they’re a gift and it looks a bit odd to give them unlabelled.”

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Posted 1 year ago

Oh, that's got us a little flummoxed, we're so sorry this happened - it certainly shouldn't have! Please don't hesitate to get in touch with our Customer Care team with any issues like this, they're there to help.

Posted 1 year ago

“Gift message was not included so friend didn’t know who they were from”

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Posted 1 year ago

Thank you for gifting Chococo and sorry that the gift arrived incognito. We've checked your order and unfortunately there was no gift message saved to the order. You'll find the Add Free Gift Message dropdown as you go through checkout. All you need to do is click on the Save button once you've composed your message and that will save it to the order.

Posted 1 year ago

“Bit pricey compared to equivalent high street product and my girlfriend didn't really rate the taste. Sorry Chococo!”

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Posted 1 year ago

Oh, sorry to hear that. I guess we can't win 'em all.

Posted 1 year ago

“The quality of the chocolate is excellent. I had problems with the website and couldn't find the way to get the free box of chocolates. However, when I phoned a very helpful lady added these to my order. Unfortunately, the order was then sent with one item missing. After contacting you again this was sent under separate cover. This slightly marred the whole Chococo experience.”

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Posted 1 year ago

Thank you, we're thrilled that you love our chocolate, but sorry that the website experience and the despatch issue marred the experience for you. We try to make it as clear as possible how to get free items when we have a promotion, so we're sorry that this was difficult for you to navigate. All our orders are picked and lovingly packed by hand (no automated picking or packing) and whilst we always aim to ensure everything is 100% correct, we are all human at the end of the day. But we're glad we managed to get both of your issues resolved - our lovely Customer Care team are on hand to do just that.

Posted 1 year ago

“they are gifts for a friend allergic to milk, so i do not have any feedback I am afraid........”

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Posted 1 year ago

We're so pleased you were able to find delicious vegan-friendly chocolate goodies for your friend from us. Thanks for gifting Chococo 🎁️

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews