Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,516 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service very fast and efficent”

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Posted 5 years ago

“Very helpful staff very attentive”

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Posted 5 years ago

“Good prices, quick delivery, easy to use website”

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Posted 5 years ago

“I had a problem with the delivery through Royal Mail. Chisholm Hunter were exceptionally helpful with this issue and managed to help me get my product really fast after this. I would like to thank Sinead for her excellent customer service.”

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Posted 5 years ago

“Very pleased with our purchase and how fast it was delivered . It was also packaged up very we so it wouldn't get damaged .”

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Posted 5 years ago

“I was very pleased with the purchase and service received. Will look to use them again in future for jewellery.”

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Posted 5 years ago

“Nice staff and great service”

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Posted 5 years ago

“I used the online live chat system on the website a couple of times and there was always someone available and they were helpful. The package arrived within the expected time and was dealt with securely-I received update emails as well regarding where my package was and the status of it. The negative points are that there was far too much packaging for the size of the item-in this day and age companies should be looking to reduce the amount of packaging they use. I know the idea is to protect the item, but still. Also, I wasn't too impressed that, with the amount of money I was spending, I had to ring up to request an authentication certificate, which had been mentioned on the website but wasn't included with the item. I am also not very convinced with the quality of the certificate I have actually received and so may be having to take the earrings to an independent jeweller to confirm the authentication provided by Chisholm Hunter.”

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Posted 5 years ago

Good morning and thank you for your valuable feedback. Due to the huge variance in sizes of items that we sell, unfortunately we cannot have a box to fit every item and we have tried to choose boxes that fit the majority of items without too much waste. We have recently changed all our packaging to make sure it is fully recyclable as well. All our certification's for our diamonds are in-house certifications carried out by our expert jewellers with over 100 years combined experience. We do this in-house so we do not have to pay for independent certification and we can pass the savings onto the customer in our products. We hope you enjoy your item and thank you very much for choosing Chisholm Hunter.

Posted 5 years ago

“Excellent service. Would have no hesitation in buying again from Chisholm Hunter. Beautiful good looking watch.”

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Posted 5 years ago

“Great value.”

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Posted 5 years ago

“Professional service. Very responsive to questions and queries. First class can not recommend them highly enough.”

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Posted 5 years ago

“Delayed deliveries”

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Posted 5 years ago

Good afternoon Naomi, Thank you for your valued feedback. I can only apologise for the issues with delivery on this occasion. Please rest assured we are looking into the issues that you had with delivery to ensure that this does not happen again. I do hope that you enjoyed your purchase and once again, our apologies for the delivery issues. Kind regards Jake

Posted 5 years ago

“Very pleased with service of Chisholm Hunter..purchased a tag heuer monaco special edition watch for husband. Chisholm Hunter offered a great price and also a free watch winder. Item arrived next day and was well received as a present. Happy with the purchase so far. Thank you.”

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Posted 5 years ago

Good afternoon Clare, Thank you for your valuable feedback! It was a pleasure dealing with yourself and we are really glad you are happy with the service you received and your husband likes the watch. We hope to see you again in the future. Kind regards Jake

Posted 5 years ago

“Thought the ring was slightly thicker but my wife loves her surprise.”

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Posted 5 years ago

“order delivered on time product as described.”

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Posted 5 years ago

“Good quality products”

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Posted 5 years ago

“The service was amazing”

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Posted 5 years ago

“Very quick delivery”

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Posted 5 years ago

“Not very happy as I paid alot of money for this watch and the box turned up ripped”

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Posted 5 years ago

Hi Emma, Thank you for your valued feedback. We are currently looking into the reason for your watch being delivered with a box in a non-pristine condition and I would like to apologise for this. Please email help@chisholmhunter.co.uk and we will rectify the situation for you. Kind regards Jake

Posted 5 years ago

“Lovely necklace,slightly smaller and lighter than I expected but still very pleased with it.”

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Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,516 reviews