Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,497 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,497 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service overall very pleased with purchase beautiful watch purchases for husband 30 th wedding anniversary”

Helpful Report

Posted 2 years ago

Dear Jane, Thank you for taking the time to leave us a great feedback, it means a lot to us. We are delighted to hear that your husband loves his new watch and that you are happy with the service received. Congratulations on your 30th wedding anniversary! We look forward to welcoming you back. Kind regards, Chisholm Hunter

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Dear David, We are delighted to hear that you are happy with the service received. Please get in touch should you need further assistance. Kind regards, Chisholm Hunter

Posted 2 years ago

“Great fast service and delivery, no problems at all”

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Posted 2 years ago

Dear Ceri, Thank you for this great feedback, it means a lot to us. We are delighted to hear that you had a great customer journey. We look forward to welcoming you back and please get in touch should you need further assistance. Kind regards, Chisholm Hunter

Posted 2 years ago

“Thought that the size of the earrings are not up to the picture on the website, much smaller crosses than I had expected. Have not shown them yet to my daughter (they are a birthday present for my grand-daughter) depending on what she says I may be sending them back. (THEY HAVE NOT BEEN TRIED ON)”

Helpful Report

Posted 2 years ago

Dear Margarete, Thank you for getting in touch. We are very sorry to hear that you were not happy with the earrings. We would be happy to discuss this further, if you could please get in touch with our customer service team on: help@chisholmhunter.co.uk We will be happy to look further into this for you. Kind regards, Chisholm Hunter.

Posted 2 years ago

“I have only rated one star, because I haven’t received my order yet !”

Helpful Report

Posted 2 years ago

Dear Yvonne, Thank you for your review. We are very sorry to hear you haven't received your order yet. Your order is due for delivery today; due to Royal Mail strikes the post has been on hold for a few days. We hope you love your new item when you receive it. Please get in touch should you need further assistance. Kindest regards, Chisholm Hunter

Posted 2 years ago

“Very pleased with purchase, packaging and delivery service. All above board.”

Helpful Report

Posted 2 years ago

Dear Lynne, Thank you for taking the time to leave this great feedback, We are glad to hear that you had a fantastic customer journey. Please get in touch should you need further assistance. Kindest regards, Chisholm Hunter

Posted 2 years ago

“Good customer care service, reasonable & competitive price. Any problem is quickly fixed.”

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Posted 2 years ago

Dear Dilip, Thank you for this great feedback, it means a lot to us. We are delighted to hear that our support team managed to resolve the issue efficiently and that you are happy with the service received. Please get in touch should you need further assistance. We look forward to welcoming you back. Kindest regards, Chisholm Hunter

Posted 2 years ago

“Easy to order quick delivery good quality jewellery displayed in lovely gift boxes”

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Posted 2 years ago

Dear Denise, Thank you so much for this great feedback, we are so glad to hear that you had a great order experience. We look forward to welcoming you back and please get in touch should you need anything further. Kind regards Chisholm Hunter

Posted 2 years ago

“Put a ring in a box and sent it to an address. Not sure if I can say more? All happened in a couple of days...”

Helpful Report

Posted 2 years ago

Dear Roy, Thank you for taking the time to leave a review, it mean a lot to us. We look forward to welcoming you back. Kindest regards, Chisholm Hunter

Posted 2 years ago

“Great service”

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Posted 2 years ago

Dear John, Thank you for taking the time to leave this great feedback, We are glad to hear that you had a great customer journey. Please get in touch should you need further assistance. Kindest regards, Chisholm Hunter

Posted 2 years ago

“Very pleased with the graduation gift I bought my daughter, item was beautiful, arrived promptly and price was very good considering the quality. I have bought my engagement ring, wedding bands and other jewellery from Chisholm Hunter and have never been disappointed, great service and the after care is also top notch.”

Helpful Report

Posted 2 years ago

Dear Dana, Thank you for leaving such great feedback, we are so glad to hear that you are happy customer and that your daughter loves her gift! We look forward to welcoming you back in the future and please just get back in touch if we can assist you further. Kind regards, Chisholm Hunter

Posted 2 years ago

“Absolute appalling service in the Glasgow Fort shop, the customer service skills in some staff members is non existent, My partner bought the Anniversary Edition of the Arnie Seiko Watch, he had to get 2 links taken off, the girl wasn't experienced enough and admitted to having trouble getting the links off, after having to go away 20 mins we finally get the watch minus the 2 links, the next day the watch falls off my partners wrist, so we took it back over Monday after work, only to be told that the watch wasn't fixable in the shop as the girl had damaged it when taking off the links, so they had to order another watch in store, they shop assistant said he would get the watch in for the next day as it was an expensive watch and wanted to ensure he took the links off, so that the watch would be ready for my partner to pick up on Wednesday (Today), My partner decided to go over to collect on his lunch break today, as he got to the shop the watch wasn't there, the staff made no apology and blamed it on Monday being a bank holiday, even though another staff member made assurances that the watch would be brought to the shop on Tuesday and be ready to collect on Wednesday, the staff members attitude was that their work colleague should never have said that, still no apology nothing, they then told my partner that he would need to come back for the watch, ( this would have been the fourth visit) he told them in store that he was not happy at having to come back for a fourth time, so he opted to have a walk about other shops while waiting on the watch coming into the shop as it would have took to long heading back to his work office only to return, as they had said it should be in by 1pm, almost an hour later the watch was in the store so he headed back, the female staff member who was dealing with him, made the whole situation worse, when she opted to stop removing the links on his watch to answer the phone and then help that person on the phone buy a necklace, it was a complete lack of consideration for my partner who had gave up a few hours of his time, and showed that the female staff member valued her time more than his, especially when there was 3 other members of staff doing nothing, eventually she had removed the links and my partner got his watch, only to them find out the female staff member didn't even fill out the warranty information, we have phoned the store back and they have said they will post out the warranty, but going on previous experience I'm not hopeful on receiving it”

Helpful Report

Posted 2 years ago

Dear Mark, We are very sorry to hear that you have not enjoyed your Chisholm Hunter experience. Customer happiness is important to us and we apologise for the inconvenience. We have passed your comments on to the store manager and the regional manager. Please accept our apologies for the inconvenience and do not hesitate to get in touch should you need further assistance. Kind Regards, Chisholm Hunter.

Posted 2 years ago

“Watch arrived before original delivery date, packed and presented very well. Price and service second to none.”

Helpful Report

Posted 2 years ago

Dear Graham, Thank you for your kind review, it means a lot to us. We are thrilled to hear that you had a great customer journey. If we can help you further, please just get in touch. We look forward to welcoming you back in the future. Kind regards, Chisholm Hunter

Posted 2 years ago

“Great help to choose and easy to order. Would be good if a delivery estimate was given; had to ring up to check”

Helpful Report

Posted 2 years ago

Dear Sean, Thank you for taking the time to leave us some feedback, this is something that we will take on board. We are happy to hear that you had an overall positive experience with us. If we can help any further, please just get in touch. Regards, Chisholm Hunter

Posted 2 years ago

“Hassle free transaction, including a prompt call back to clear up an error on my part, would happily shop here again.”

Helpful Report

Posted 2 years ago

Dear Alan, Thank you for your great feedback. We are delighted to hear that you are happy with your customer journey. We look forward to welcoming you back. Kindest regards, Chisholm Hunter

Posted 2 years ago

“Very happy with my purchase, best price I could find and very fast delivery.”

Helpful Report

Posted 2 years ago

Dear Derek, Thank you for taking the time to leave this great feedback, We are glad to hear that you had a great customer journey. Please get in touch should you need further assistance. Kindest regards, Chisholm Hunter

Posted 2 years ago

“GREAT SERVICE AND REALLY GOOD SHOP STAFF”

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Posted 2 years ago

Dear John, Thank you so much for this great feedback, we are so glad to hear that you had a great customer experience. We look forward to welcoming you back. Kind regards Chisholm Hunter

Posted 2 years ago

“Great company. Very efficient sending my order and packed excellently . Beautiful watch at a very good price compared to other stores.”

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Posted 2 years ago

Dear Patricia, Thank you so much for this great feedback. We are delighted to hear that you had a great customer journey. We look forward to welcoming you back. Kind regards Chisholm Hunter

Posted 2 years ago

“Quick delivery and my earrings are simply beautiful”

Helpful Report

Posted 2 years ago

Dear Emma, Thank you for taking the time to leave this great feedback, it means a lot to us. We are so glad to hear that your earrings arrived quickly and that you love them! If we can help any further in the future, please just get back in touch. Kind regards, Chisholm Hunter

Posted 2 years ago

“I have previously dealt with Chisholm Hunter at Inverness for a bracelet for my wife's birthday. This gift is for our Ruby wedding anniversary, it arrived within 3 days after ordering. Great service, as usual. Thank you!”

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Posted 2 years ago

Dear Robert, Thank you for taking the time to leave this great feedback, We are delighted to hear that you had a great customer journey. Congratulations on your anniversary! We look forward to welcoming you back. Kindest regards, Ane

Posted 2 years ago

Chisholm Hunter is rated 4.5 based on 3,497 reviews