Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,516 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Quick delivery. Thank you”

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Posted 5 years ago

“I ordered the watch on line but required the item quickly, upon explaining this to Chisholm Hunter they contacted me to advise they were happy to help as this was a gift for my husband to be and I needed the watch within 48 hours. Chisholm Hunter arranged a swift despatch recorded delivery and all was received in good time. I also recently bought my bridal jewelry from them and was very satisfied with the service received. Would not hesitate to recommend or go there in future.”

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Posted 5 years ago

Good afternoon Julie, Thank you for your kind review and valued feedback. We are glad we were able to help you with the watch for your husband and we hope he is as happy with it as you are with you bridal jewellery. Knowing we have happy customers and have provided a good service means a lot to us and it is what we strive to achieve. We hope to see you again soon and thank you again. Warm regards Jake

Posted 5 years ago

“Fantastic service from initial order online to picking up in Kingston store. I would highly recommend to anyone and intend to use Chisholm Hunter for all my future watch purchases. Liam and his team couldn't have been more helpful.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Excellent purchase and despatched very quickly, would buy from them again”

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Posted 5 years ago

“Very good efficient service, very quick delivery time. Would certainly recommend Chisolm Hunter to friends.”

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Posted 5 years ago

“Sinead is very accommodating and has great after care for customers”

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Posted 5 years ago

“Excellent service, fast delivery, recommended”

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Posted 5 years ago

“Excellent service but am still waiting for promised valuation email”

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Posted 5 years ago

“Ordered a Oris Divers watch which is beautiful. Was advertised with a free £200 Watch Winder which never turned up on delivery. Ive spoken to the store numerious times and been told their out of stock and been given a different dates when they will be back in every time ive rang. Your website states they are in stock yet you still tell me you have none. Surely one of your other stores would have one. Any way still waiting been over 3 weeks now so not that happy with my experience. After spending a lot of money with you.”

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Posted 5 years ago

Good afternoon Stephen, Thank you for your feedback and we are glad you are happy with the Oris watch you purchased for us. We currently have a slight back log of Watch Winders and are working hard to get them out to customers as fast as possible. We are anticipating all Watch Winder free gift deliveries to be fulfilled within the next 15-20 business days and I can confirm you have been allocated one from our next delivery. I hope this is okay and I hope you continue to enjoy your new watch, once again, thank you for your valued feedback. Kind regards Jake Chisholm Hunter

Posted 5 years ago

“Excellent prompt service and very professional.”

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Posted 5 years ago

“Excellent service and fast delivery”

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Posted 5 years ago

“Awaiting links, will update once provided.”

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Posted 5 years ago

Good afternoon Mohammed, Thank you for your feedback, I believe my colleague replied to you on the 13th August confirming we were able to order additional links for you. We are now awaiting confirmation from yourself on how many links you require for the watch. If you could please let us know, we can order the links for you and have them posted out to you. Kind regards Jake Chisholm Hunter

Posted 5 years ago

“I brought a watch that only worked for 3 days and then it was done and all they wanted to do was send my watch to Switzerland for 2 week i would have expected them to offer to change it instead of wanting to send it off,,,I must say the delivery was impressively fast”

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Posted 5 years ago

“Easy transaction made over the internet.”

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Posted 5 years ago

“Welcoming, polite service from Angelica and rest of sales staff at Bluewater. Also, great coffee too!”

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Posted 5 years ago

“Fast delivery, packaged lovely for a gift. Very happy with the service of click and collect”

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Posted 5 years ago

“Everything was absolutely perfect, thank You”

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Posted 5 years ago

“Our experience with Chisholm Hunter caused us unnecessary stress in the lead up to our wedding. After purchasing our bands and bring told they had arrived in store, my fiancé telephoned the Edinburgh branch to request they be posted to Inverness for us to collect. We were told this was no problem and given a date that they’d be there by. We then actually waited more than over a week after this date before calling up to check they were there and ready to collect only to be told they hadn’t arrived and the Inverness branch had no information on them. This was the week before our wedding. As you can imagine we were very shocked and disappointed by this. The Inverness store had to contact Edinburgh to find out why they hadn’t been posted st our original request and they arrived in the following delivery 2 days before our wedding. A family member had to make the trip to Inverness for us to collect them as the lead up to the wedding is already understandably stressful. Both my engagement ring and our wedding rings were purchased at Chisholm Hunter but I can honestly say we won’t be buying anything further from the store after the horrible experience and stress created for us days before our big day.”

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Posted 5 years ago

Good afternoon Cara, Thank you for your feedback and my sincere apologies for the issues you have experienced with our stores. As a company and a jeweller we are constantly striving to achieve the highest standards, both with our products and in our customer service. I have passed your review onto both our Regional Manager for the area and our Training and Development Manager who are looking into the situation and putting in place measures to assure it doesn't happen again. Once again, thank you for your feedback, it is very helpful to us and again our sincere apologies. Kind regards Jake

Posted 5 years ago

“Excellent service. Very professional approach and no hard sell involved... Thoroughly recommended.”

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Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,516 reviews