Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,516 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chisholm Hunter are a company I would 100% recommend to friends and family. The level of customer care I have received has been excellent. Will definitely be shopping at Chisholm Hunter in the future.”

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Posted 5 years ago

“Good quality watches, quick delivery. Will purchase off them again”

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Posted 5 years ago

“I just wanted to say that I recently bought an engagement ring from your Argyle Arcade shop and I went into the arcade without a clue of diamonds, rings, styles, sizes etc. During my time in the arcade I was approached numerous times by different shops/ salesmen who tried to sell me all sorts of things I really wasn’t after, each one trying to get me into their shop and took no interest in myself or who I was proposing to. I was stressed and disheartened, all until I was approached by Lisa Anderson, Assistant Manager of your shop. I work in sales and the wedding industry myself and I know that first impression is everything and she absolutely nailed it. From the initial approach she made me feel at ease, didn’t make me feel pressured in any way what so ever and even took the time to educate me all on diamonds, ring styles and sizes and what I should be looking for. Lisa and her colleague at the time (I’m so sorry I can’t remember her name) were the first sales people out of the entire arcade who showed a genuine interest in myself and who I was proposing to, my girlfriend Taylor. She went the extra mile asking how we met; how long we’ve been together; where and how I was planning to propose and generally showed a real interest and that she cared which was so refreshing. I honestly cannot thank her and her team enough for all their help from start to finish she was absolutely fantastic and made it so much easier and smoother for me to purchase the ring of my new fiancée’s dreams! She left such an impact on myself that we will be visiting her shortly as my fiancée would very kindly like to purchase one of your Tag Heuer Formula 1 watches as an engagement present for myself! In my job I deal with couples who are looking to plan their wedding and ever since I was helped by Lisa I have been recommending her and your shop to all of my customers who were still to buy rings etc. Your sales staff are a real credit to your company. Thanks again for everything and we will be back in your shop in the near future. You now have a customer for life.”

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Posted 5 years ago

“The watch I was interested in was priced extremely competitively, other retailers were unable to match the price. Simple to order and good communication, detailed delivery advice was provided. Also came with a free gift. This was not included in the parcel but a quick email confirmed it was sent from a different location. Arrived a few days later as promised. I would recommend Chisholm Hunter without hesitation!”

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Posted 5 years ago

“Order sent out very quickly.”

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Posted 5 years ago

“Superb service. Delivery on time, well packaged. Great”

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Posted 5 years ago

“Delighted with product and I store service. Always friendly and helpful I store. However on the day of exchanging ring for a size, the store was shut 30mins earlier then advertised and had to travel again the next day.”

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Posted 5 years ago

“Some nice Thomas Sabo items for presents. The rope bracelets were very small and I hope they will fit. Good service from Chisholm.”

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Posted 5 years ago

“Very helpful and quick delivery”

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Posted 5 years ago

“Good quality product delivered when promised”

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Posted 5 years ago

“Fabulous customer service! Excellent quality jewellery at reasonable prices with flexible payment plans. Will definitely be buying jewellery from Chisholm Hunter in the future!”

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Posted 5 years ago

“The service was excellent but I have already lost the bracelet which means the clasp was poor and aim £90 poorer!”

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Posted 5 years ago

Good afternoon Mr Brand, Thank you for your positive review regarding the service you received. I'm very sorry however, to hear about the issue you had with the bracelet, causing you to lose it. The Armani bracelet you purchased was very popular and this is the first issue with have heard regarding the clasps. We are passing on your feedback to Armani but in the meantime if you could email help@chisholmhunter.co.uk, our team will see if there is anything at all they can do for you. Kind regards Jake Chisholm Hunter Customer Services

Posted 5 years ago

“Absolutely no problems. Goods despatched and arrived when promised”

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Posted 5 years ago

“Great service and delivery.”

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Posted 5 years ago

“Was easy to order and arrived very quickly, I love the earrings.”

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Posted 5 years ago

“Have not received my order yet?”

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Posted 5 years ago

Good morning Dawn, Thank you for your review. I have looked into your order and your order was dispatched on the 19th June 2019, an email was sent to yourself the same day with a Royal Mail Special Delivery tracking number. The next day the Royal Mail tried to deliver the item but there was nobody in. You should have received a calling card from the Royal Mail. This gives you the following options: Royal Mail Special Delivery Guaranteed 1pm™ Option 1: collect your item from your local Royal Mail Customer Service Point. Remember to bring the 'Something for you card' we left or, the equivalent SMS or email notification if you received one, and one of these forms of I.D. Option 2: arrange a Redelivery quickly and easily. For Channel Islands and Isle of Man please contact your postal service provider. If you have any questions, please contact our customer support team on help@chisholmhunter.co.uk and we will be able to provide all the details of the tracking for you. Kind regards Jake Chisholm Hunter

Posted 5 years ago

“Awful. Ordered earring online to collect in store as a gift. Took 4 days to be dispatched and then nothing. Called the store, they had nothing. Called head office, phone lines down and couldn’t get through. 2 days later spoke to someone who said they had probably been lost in transport and there were none left in stock, despite the web site showing there was stock!! If I heard “I can only apologise” once I heard it 5 times. No, actually, you could have done more than apologise - discount on a replacement? Free next day delivery? Nothing! Took my refund and shopped elsewhere. Will never use Chisholm Hunter again.”

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Posted 5 years ago

Good afternoon, I'm sorry to hear the issues with the item that you purchased on our website. After an internal investigation we have raised this with the Royal Mail as the package failed to arrive at the nominated store. We have relayed your feedback to our operational team regarding the communication, who have made steps to assure this doesn't happen again. Once again, our sincere apologies for the inconvenience and thank you for your valued feedback. Kind regards Sinead Chisholm Hunter Customer Support

Posted 5 years ago

“Super service and price. Got the watch I have been waiting for quite some time.”

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Posted 5 years ago

“perfect service couldn't have bee better many thanks...”

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Posted 5 years ago

“I purchased from the Chisholm Hunter store in Inverness. The staff could not have been more helpful or more friendly. I even got a cup of tea whilst I was waiting for my watch. Fantastiv service, and would definitely go their again before looking elsewhere. Good customer service makes the difference in shops likes this. 5 stars”

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Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,516 reviews