Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,497 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,497 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service arrived earlier than expected”

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Posted 2 years ago

Dear Jim, Thank you for your great feedback. We are so glad to hear that you are happy with your order experience and that it arrived fast. Please get in touch should you need further assistance. We look forward to welcoming you back soon. Kind regards, Chisholm Hunter

Posted 2 years ago

“Excellent product, delivered on time”

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Posted 2 years ago

Dear Anthony, Thank you for taking the time to leave this great feedback. We are so glad to hear that the delivery or your order was fast and efficient. If we can help any further, please don't hesitate to get in touch. Kind regards, Chisholm Hunter

Posted 2 years ago

“Delivered as described, quality product.”

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Posted 2 years ago

Dear Stuart, Thank you for taking the time to write us a review. We are very glad to hear that you are happy with your Chisholm Hunter experience and that you are happy with your purchase. We look forward to having your custom with us again. Kind Regards, Chisholm Hunter

Posted 2 years ago

“Appalling service”

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Posted 2 years ago

Dear Sarah, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey; we can only apologise for what happened. Fortunately, the issue has already been sorted. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 2 years ago

“My purchase of horseshoe earrings, was a gift & my friend Was delighted with them . Ordering , communication & delivery was a1. Thanks”

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Posted 2 years ago

Dear Abi, Thank you for your great review. We are glad to hear that you are delighted with your order experience and that your friend loved the earrings. We look forward to having your custom with us again. Kind Regards, Chisholm Hunter

Posted 2 years ago

“Excellent service and lovely gift”

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Posted 2 years ago

Dear Christopher, Thank you for taking the time to write us a review. We are very glad to hear that you are happy with the service received. We look forward to welcoming you back. Kind Regards, Chisholm Hunter

Posted 2 years ago

“Excellent customer service, quick delivery, definitely use again.”

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Posted 2 years ago

Dear Tony, Thank you for getting in touch with us. We are so glad to hear that you had a great order experience. We look forward to welcoming you back. If we can help in the future, please just get back in touch. Kind regards, Chisholm Hunter

Posted 2 years ago

“Could not fault the service.”

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Posted 2 years ago

Dear Mark, Thank you for taking the time to leave this great feedback, it means a lot to us. We are so glad to hear that you had an excellent customer journey. If we can help any further in the future, please just get back in touch. Kind regards, Chisholm Hunter

Posted 2 years ago

“The Pocket watch I purchased was to provide a reminder of my father and grandfather who have both passed. It is just what I was looking for, excellent value , received and delivered as stated. I had limited funds as I am disabled and Chisholm Hunter allowed me to achieve my wish to have a special item of remembrance, so thank you.”

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Posted 2 years ago

Good afternoon, Thank you for leaving such great feedback. Customer happiness is important to us and we are delighted to hear that you had a great customer journey and that you love your new watch. If we can help in the future, please just get back in touch. Kin regards, Chisholm Hunter

Posted 2 years ago

“I bought a pair of items from Chisolm Hunter online for a total of over £300. Only one item was delivered, despite the dispatch note clearing stating both has been issued and the parcel clearly being labelled 1 of 1 when it arrived. In short, it was absolutely clear that Chisolm Hunter had got my order wrong. I spent over half an hour on hold to customer services querying where the second half of my order was. When I finally got an answer, it was clear there was no apology or recognition that if I hadn't chased up my order, the second half likely would never have been sent. Indeed the rep initially tried to fob me of by saying it was being dispatched separately, before checking and realising that it hasn't actually been sent at all. To her credit, she subsequently checked and got the item dispatched as soon as she realised there had been a mistake. But for the amount of money spent it was extremely poor customer service and I certainly will not be purchasing online from Chisolm Hunter again.”

Helpful Report

Posted 2 years ago

Dear Chris, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey. We are glad to hear that you finally received the second watch. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 2 years ago

“I am delighted with my new watch I bought online from Chisholm Hunter. It was a good price and was delivered promptly”

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Posted 2 years ago

Dear Pamela, Thank you for taking the time to leave this great feedback, it means a lot to us. We are so glad to hear that you had an excellent customer experience and that you love your new watch. Please get in touch should you need anything further. We look forward to welcoming you back in the future. Kind regards, Chisholm Hunter

Posted 2 years ago

“Wrong product delivered someone else’s order Spoilt 40th birthday apology but no offer of any recompense Avoid”

Helpful Report

Posted 2 years ago

Dear John, Thank you for your feedback. Customer happiness is important to us and we are very sorry to hear that you didn't have a good customer journey. We understand that this has been due to a human error and our team sorted the issue quickly for you; we feel sorry that you still feel the need to leave a negative review. Please do not hesitate to contact us should you need further assistance. Kind regards, Chisholm Hunter

Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

Dear Jason, Thank you for taking the time to leave this great feedback, it means a lot to us. We are so glad to hear that you had an excellent customer journey. If we can help any further in the future, please just get back in touch. Kind regards, Chisholm Hunter

Posted 2 years ago

“Was disappointed with the Thomas Sabo charm as it was advertised as January birthstone and as that is my birthday I know it to be a garnet. While not expecting a garnet I did expect the charm to be more red than orange.”

Helpful Report

Posted 2 years ago

Dear Pamela, I am sorry you are not happy with the item received. Customer happiness is important to us and your feedback is very welcome. Thomas Sabo offers agate as January birthstone and although they might be mistaken, the pendant was advertised as agate and not garnet. However, we understand your disappointment and we appreciate your feedback. If you need any further assistance please get in touch at help@chisholmhunter.co.uk We look forward to welcoming you back with us soon. Kind Regards, Chisholm Hunter.

Posted 2 years ago

“Great service”

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Posted 2 years ago

Dear Dhruve, Thank you for your feedback, we are glad to hear that you had a great experience with us. If we can help any further, please just get back in touch. Kind regards, Chisholm Hunter

Posted 2 years ago

“Good company prompt service , efficient . Well packaged for safety of goods”

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Posted 2 years ago

Dear Sara, Thank you for taking the time to leave us this great feedback. We are delighted to hear that you are happy with your order experience. We look forward to welcoming you back soon. Kind regards, Chisholm Hunter

Posted 2 years ago

“The selection and delivery was straight forward. I had seen the item I store, I may well have bought had the salesperson said that she would also give the 20% additional discount ( offered to my wife at a store in the Gyle Edinburgh) and the IFC. It became a very attractive proposition with these additional incentives to buy. Product and on-line service great,”

Helpful Report

Posted 2 years ago

Dear Steven, We are thrilled to hear that you are happy with your experience. If there is anything at all we could have done further to make your experience 5 stars then please do let us know. We look forward to welcoming you back with us soon. Kind Regards, Chisholm Hunter.

Posted 2 years ago

“Hunter is responsive and detailed. He is also solid on service level agreements. The delivery time was as promised”

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Posted 2 years ago

Dear Hilary, Thank you for taking the time to leave us some feedback, this is something that we will take on board. We are happy to hear that you are happy with your customer journey. If we can help any further, please just get in touch. Regards, Chisholm Hunter

Posted 2 years ago

“Very quick and easy to order”

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Posted 2 years ago

Dear Davina, Thank you for taking the time to leave this great feedback. We are so glad to hear that the delivery on your order was fast and efficient. If we can help any further, please don't hesitate to get in touch. Kindest regards, Chisholm Hunter

Posted 2 years ago

“Shocking Company to buy from No after sales service at all. Avoid Avoid Avoid!”

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Posted 2 years ago

Dear James, Thank you for providing us with some feedback. Customer happiness is important to us and we are sorry to hear you are not happy with your Chisholm Hunter experience. We are sorry that your order is taking longer than expected and we understand your frustration. We apologise for any inconvenience this might have caused. Please get in touch should you need further assistance. Kind Regards, Chisholm Hunter.

Posted 2 years ago

Chisholm Hunter is rated 4.5 based on 3,497 reviews