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Chisholm Hunter Reviews

4.5 Rating 3,516 Reviews
86 %
of reviewers recommend Chisholm Hunter
4.5
Based on 3,516 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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First set of earrings were damaged & had “gunk” on them indicating second hand. They were returned, but the replacements took ages to arrive. Constant calls, emails & messages were ignored and wasted my time. Earrings arrived late for wife’s birthday as a result. Not impressed.
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Posted 5 years ago
Quick delivery, very happy With my purchase.
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Posted 5 years ago
Ordered an eternity ring as a surprise present for my wife then 1) Asked for Size P, had email confirming size 2) I requested delivery to my daughters address. So what happens? They send me a Size O and deliver it to my home address so my wife sees it!! Plus on seeing the ring it bore very little resemblance to the ring on the website i.e. the photograph gave the impression of a much more robust item whereas the real thing looked so flimsy and pathetic - definitely not worth the money. I then rang the Customer services to complain and cancel the order, and when I eventually got to speak to someone I was asked to return the ring for a full refund plus the cost of postage. This I did and the ring was received on the 22nd November (I have proof) and as of this evening (5th December) no refund has been made. All in all, my experience with Chisholm Hunter has been an unmitigated disaster
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Posted 5 years ago
Smooth web interface. Excellent value for money. Prompt service (although there was a little down period between ordering goods and being advised of their dispatch).
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Posted 5 years ago
Would never use these again ! Ordered watch only to be told that no longer available then picked an alternative which never came. There explanation was damaged in transit !! Lame excuse
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Posted 5 years ago
Good service but no info about Tissot guarantee of 2 years on my purchase
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Posted 5 years ago
Good price and helpful service
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Posted 5 years ago
very helpful at all stages both the online staff (Sinead) and in store when we went to get the watch strap adjusted. excellent service
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Posted 5 years ago
Excellent service, the product arrived quickly and the presentation is fantastic.
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Posted 5 years ago
Lovely item great service thank you
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Posted 5 years ago
Excellent item, packaged well, item was delivered on time, very satisfied with everything.
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Posted 5 years ago
Good quality easy to shop with
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Posted 5 years ago
Sinead was so helpful and professional and the watch swap was handled courteously. Jake had suggested another model that was perfect and Sinead arranged for a painless swap from a London branch.
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Posted 5 years ago
Great service, I purchased a click & collect watch online which required resizing. They adjusted the watch within an hour and it was totally fuss free. No complaints at all.
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Posted 5 years ago
This is my first order from Chisholm Hunter. I opted to collect my order in store. I was sent email updates on the status of my order. I did not wait long to be served in store. Happy with the online experience and service in store, I would order from this company again.
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Posted 5 years ago
Still waiting for refund 2 weeks later. Central customer service is terrible
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Posted 5 years ago
Very happy with service-kept informed at every stage.
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Posted 5 years ago
Very pleased with product and service
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Posted 5 years ago
Great service as usual, competitive prices, what’s not to like
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Posted 5 years ago
Awful and poor
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Posted 5 years ago
Chisholm Hunter is rated 4.5 based on 3,516 reviews