Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,511 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,511 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy quick service”

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Posted 4 years ago

“Superb service. It was a gift purchase and you did not disappoint. Thank you. I would definitely recommend you!”

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Posted 4 years ago

“I purchased an eternity ring for my wife’s 30th birthday, although it was a easy transaction, I ordered it to arrive in the store. I wasn’t then contacted when it was ready to pick up I had to contact the store. Also I spent a considerable amount of money on the ring and it came in a little cupboard box which I didn’t think was good enough for the content. I then had to purchase a separate ring box elsewhere. Other than that it was a ok sale.”

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Posted 4 years ago

“Excellent deliver and lovely watch”

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Posted 4 years ago

“I visited the Bluewater branch to collect an item I had ordered, my order was as I expected, the assistant who served me went above and beyond the call of duty to make me feel welcome as well as serving me promptly and in a very professional manner.”

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Posted 4 years ago

“Easy n fast service. Happy day”

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Posted 4 years ago

“Excellent customer service, would not hesitate to recommend”

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Posted 4 years ago

“Bottom line: Do not use Chisholm Hunter - they only care about the sale and then provide honestly the worst customer service I've ever encountered. They will not reply to your emails and will not send you what you want because they do not pay attention to details and do not care about keeping their customers in the loop. Isaac Brown should not be working in their customer services department. Two months down the line and I still do not have the watch and strap I originally ordered - unbelievable. In detail: Ordered a nomos metro + small size strap from their website end of August after speaking with Isaac Brown through their online chat function. Received the watch the following day only to find that the watch was clearly not new - the leather watch strap was very worn, turning brown with creases in the strap and even turning green on the underside of the strap. In addition the small strap they sent me didn't have a buckle or clasp - i.e. useless. Contacted them immediately and complained, Isaac agreed to order a brand new one from Nomos direct. Heard nothing for a month, so contacted Chisholm Hunter myself, who reported the order had been made, BUT they had no idea if the request had been received by nomos or if the watch had been dispatched. Isaac again said he would sort this for me and email me to update of the estimated arrival date. again heard nothing for a few days. Had to contact Chisholm again myself. No reply. Emailed Isaac again - no reply. In the end had to go online to chat and ask to put in a formal complaint before I got to speak to Dustin the manager. He was more helpful and arranged a partial discount to compensate for my time wasted and poor customer service. And agreed to finally send me a new watch strap. Two weeks later, still not received watch strap, had to email again and then received a large watch strap which was too big (I had specified all along a small or medium) Again had to contact them to complain, no replies to two emails. Spoke to Isaac via online chat - again said he would sort it and I asked him to confirm by email. No email received. Today had to complain again and got through to Dustin who has said he will sort it and send a new strap out today/tomorrow. Let's see what turns up... I'd recommend you buy elsewhere.”

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Posted 4 years ago

“Excellent service. Delivered a day early!”

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Posted 4 years ago

“Bought a bracelet, had a few scuffs and marks on it and it was a birthday present for my partner”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Ordered a watch.... finance application approved.... deposit paid .... only to receive an email the next day that this company does not have the watch in stock on their own web site and they can’t get the watch. Four days later I can still order this watch.... CHISHOLM HUNTER GET A GRIP UPDATE YOUR WEB SITE... really not good enough.... and you’ve been trading since 1857 . Shocking”

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Posted 4 years ago

“Great product, very good service!”

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Posted 4 years ago

“Outstanding telephone assistance and overall service.”

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Posted 4 years ago

“Excellent customer service and very impressed with my purchase . Thank you”

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Posted 4 years ago

“Great website, very easy to order and checkout and prompt friendly delivery”

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Posted 4 years ago

“Fast delivery, all good. Would reccommend :)”

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Posted 4 years ago

“Ordered on line and the watch arrived within 48 hours. Excellent service. Thank you.”

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Posted 4 years ago

“It was great purchasing with chisholm hunter. Speedy and efficient delivery.”

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Posted 4 years ago

“Excellent price, but pre dispatch inspection poor, as the watch was not working and had to be returned for a replacement which I am still waiting for, one week later!”

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Posted 4 years ago

Chisholm Hunter is rated 4.5 based on 3,511 reviews