Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,516 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Write Your review

Tell us how Chisholm Hunter made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially some issue with online purchase as actually unable to deliver even though selected and paid for delivery. Myself who had to follow up order and only then advised would need to travel to Glasgow from Liverpool to collect. Sharon who provided customer support was excellent and accommodating, same can't be said for a director who nearly lost a sale for a couple of grand over £26 travel costs. Overall good experience and definetly made up by Sharon. Product was excellently priced and what was expected. Ironically just looking at next purchase.”

Helpful Report

Posted 5 years ago

“Good value for money, quick delivery. Website wasn’t the easiest to navigate- had to persist to find what I wanted but overall very pleased.”

Helpful Report

Posted 5 years ago

“Bought a watch from this excellent jewelers-Item arrived within one working day, free postage & the packaging was excellent throughout. Would thoroughly recommend this excellent jewelers-It is just a pity that we don't have a branch here in Newcastle!”

Helpful Report

Posted 5 years ago

“Friendly staff at The Gyle shop and very helpful, knowledgeable on the watch I purchased. I think Sarah was the girl's name and she had only just started at CH.”

Helpful Report

Posted 5 years ago

“Beautiful watch bought for my daughters 16th, she was absolutely thrilled with it. Fast delivery and good price as I had shopped around. Great service and quality watch”

Helpful Report

Posted 5 years ago

“Good service and price. Arrived very quickly after ordering. Would recommend.”

Helpful Report

Posted 5 years ago

“My second watch purchase of a watch within a year. The first a citizen promaster navihawk which did not arrive as stated, after many calls which I was changed at premium rate I was told someone mistakenly forgot to send it out and when I did receive the watch it came with a incorrect box for a lesser model which I only found out at a later date. My second purchase a Longines heritage military had marks on polished case which I had to Re-box and send back and wait for a replacement. I did get my postage credited.”

Helpful Report

Posted 5 years ago

Hi Mr Vaughan, Thank you for your valued feedback. We are sorry that you have had issues with the orders you placed over the last year. I am very glad we managed to resolve the issue for you in the end. We have passed on your feedback to our Operations Manager who is making changes to ensure that items do not arrive in a non-pristine condition and all the correct supplements are present with the purchase. We are very sorry for your inconvenience and once again, thank you for your valued feedback. Kind regards Chisholm Hunter Customer Support

Posted 5 years ago

“Bought a gift for my son's 18th birthday. Delivered on time and it was perfect. Great service, thanks”

Helpful Report

Posted 5 years ago

“Brilliant experience buying from here. Kept me well informed and arrived promptly.”

Helpful Report

Posted 5 years ago

“Bought fabulous watch for wife’s 50th birthday - she loves it and is showing it off at every opportunity!”

Helpful Report

Posted 5 years ago

“I paid first class recorded delivery, only to have to pay the same amount again at the post office as Christopher Hunter didn’t cover any of the postage costs. Not only that but I order first class recorded for a reason and it was delivered 2 days late! Also I emailed the customer service team and didn’t get a single reply. Not good enough when I spend over £80 with you!”

Helpful Report

Posted 5 years ago

Hi Katie, We are very sorry for the situation with your postage. It is not acceptable that you had to pay extra at the post office. I have passed this onto our Dispatch Manager who is looking into what happened and how we can avoid it happening again. I have looked through our emails and I can't see one from yourself, if you could forward the email onto help@chisholmhunter.co.uk along with any postage receipts you have paid, I will make sure we resolve the issue for you immediately. Kind regards Chisholm Hunter Customer Support

Posted 5 years ago

“Good price and quick delivery. Daughter loves her new watch!”

Helpful Report

Posted 5 years ago

“Ordered a lovely Thomas Sabo bracelet and charm arrived very quickly and great price”

Helpful Report

Posted 5 years ago

“Beautiful ring fast reliable delivery would use them again definitely recommend”

Helpful Report

Posted 5 years ago

“Quick delivery and regular updates on order. Would buy from again.”

Helpful Report

Posted 5 years ago

“Happy with item, delivery was a little longer than anticipated and communication limited”

Helpful Report

Posted 5 years ago

“Service was OK. Purchased a RADO watch for my daughter; had to drive to Nottingham to collect as this was the only way they would make an adjustment to the strap.”

Helpful Report

Posted 5 years ago

Hi Mr Tatman, Thank you for your review and feedback. We are more than happy to adjust watch straps prior to dispatching them to customers to save the inconvenience of having to post out. I'm very sorry that on this occasion you had to drive to our Nottingham store for this, I will pass this onto our Website Sales Manager who is going to look into why you were not informed prior to purchasing. Once again, thank you for your valued feedback and I hope you enjoy the watch. Kind regards Chisholm Hunter Customer Support

Posted 5 years ago

“Thanks for the service”

Helpful Report

Posted 5 years ago

“Excellent company for high quality goods at best prices. Thanks guys.”

Helpful Report

Posted 5 years ago

“First class service, easy to deal with and competitive pricing. Will definitely buy again.”

Helpful Report

Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,516 reviews