Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,516 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Sinead, great price and saving on the Bremont watch I purchased, prompt delivery and overall a very easy and customer friendly experience”

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Posted 5 years ago

“I was pleased with my purchase, i would have been extra pleased if a links of london gift bag would have been included, but i was pleased with delivery so yes very good.”

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Posted 5 years ago

“The watch I bought doesn’t work and nobody has responded to my email dated 19.11.19 So awful service, can someone get in touch please?”

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Posted 5 years ago

Good morning Graham, Thank you for your email and I'm sorry there is an issue with your watch. I have checked our emails and I can't see anything from yourself, nor have we had any phone calls. Could you please forward all emails to help@chisholmhunter.co.uk or call us on 0333 210 1857 and I can have a member of our sales team address the issue right away. Kind regards Jake

Posted 5 years ago

“My watch arrived very quickly and when it had to be adjusted the shop did it very promptly.”

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Posted 5 years ago

“Very attentive personal service.”

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Posted 5 years ago

“First class service”

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Posted 5 years ago

“Very helpful customer service”

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Posted 5 years ago

“I spoke with a man named Patrick who was very helpful over the multiple times I needed to speak to you. To begin with I ordered a watch and it took the money but was actually sold out. Tried this again with another watch but was sold out again and then eventually when I did order a watch you sent me the wrong watch. After that I spent 8.50 to send it back on the 9th a November but am still waiting on a refund as to be honest 14 days for a refund is absolutely ridiculous.”

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Posted 5 years ago

Good afternoon Mr Hetherington, Thank you for your valued feedback. I'm glad Patrick was helpful on the several occasions you spoke to him however I am sorry that there was several issues with your purchase. We strive to achieve the best levels of customer service and we are pride ourselves on selling only the highest quality products. Unfortunately, due to a system error, the watches you selected were actually unavailable, this is coupled with our dispatch office sending the incorrect watch which is currently being investigated by our Dispatch Manager. I have made sure your refund has been fully processed now and the funds should be fully back with you already. Once again, my sincere apologies for the issues received. Kind regards Jake Chisholm Hunter

Posted 5 years ago

Hi Mr Hetherington, I would like to thank you for your service and apologise for the issues you have experienced with your order. Our stock system has had an error over the last couple of weeks and unfortunately some items that were out of stock became available on our site. This has been coupled with an error in our dispatch office where the wrong watch was posted out to you, I have raised an investigation with our Dispatch Manager into how this happened. Once again, I am extremely sorry for the issues you've received here. I completely appreciate your frustration and I can only apologise. Yesterday morning I issued your refund so you didn't have to wait for this. Kind regards Jake

Posted 5 years ago

“Good service quick delivery”

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Posted 5 years ago

“Watch is lovely, fast delivery only reason didn’t get 5 star is the Hugo boss box slightly damaged and is a gift”

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Posted 5 years ago

Good afternoon Hayley, Thank you for your feedback and it's lovely to hear that you are so happy with the watch and our delivery service. We are sorry that the Hugo Boss box was received damaged, we can only assume this was done in transit and we would be more than happy to provide a replacement. Please email us at help@chisholmhunter.co.uk if you would like us to send a new box out for the watch. Kind regards Jake Chisholm Hunter

Posted 5 years ago

“Absolutely amazing! Ordered at around 2pm and it arrived at my address at 9am the next morning! Cheaper than every other retailer I could find! Would highly recommend!!”

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Posted 5 years ago

“My purchase arrived timely and well packaged. Very pleased as I chose to buy my purchase from here to ensure good packaging as it was a gift. Excellent service and would definately buy again from here.”

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Posted 5 years ago

“Great customer service throughout, have bought a few items from here now and always amazing quality.The stones selected are the best in my opinion and diamonds are clear and sparkle well, the jewellery looks high end and are well made. I have various stones in the rings I’ve purchased and all cut well and colours are strong and without flaws. Cannot recommend Chisholm Hunter enough and friends have also purchased from here on my recommendation.”

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Posted 5 years ago

“Placed an online order to click and collect in store, very happy with purchase but no contact to say my order had arrived and this is not the first time. My order was presented in a box but no gift bag included which is most disappointing as this is a gift. In store service is very good but online needs much improvement.”

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Posted 5 years ago

Good afternoon Caroline, Thank you for your valued feedback and we are happy to hear that you are happy with the purchase. My apologies that you were not informed your order was ready for collection, this is something we are working on at the moment to improve and we really do appreciate your feedback. Gift Bags are available in store whilst collecting the item, we do not include them in online orders dispatched to save packaging, this is based on feedback from other customers. If you would like us to send a gift bag out to you for your purchase, please email help@chisholmhunter.co.uk and we will arrange this for you. Kind regards Jake Chisholm Hunter

Posted 5 years ago

“Delighted with my purchases from Chisholm Hunter. Whether that is buying in store or on-line I always receive an excellent service.”

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Posted 5 years ago

“I had issue with watch advised new battery was required however customer service agent Patrick was very helpful. Now all received in perfectly working order”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Very happy with customer service they were very helpful and quick with my refund, good quality and lovely watches, would 100% recommend”

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Posted 5 years ago

“Very efficient service and speedy delivery.”

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Posted 5 years ago

“Excellent fast service”

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Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,516 reviews