Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,492 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love CH! Great service, fast delivery and amazing jewellery.”

Helpful Report

Posted 9 months ago

“I was totally disappointed with this place. First of all I brought my wedding ring to fix the diamond, and the lady who was talking my order just put my right on her finger instead of holding it in in her hands. It was quite unpleasant. Then after 1,5 week of waiting I got a call from the shop asking for extra 80£ for fixing the stone of my ring because they thought that the diamond is smaller.... I believe that if the staff of the shop made a mistake and told me than the price was 60£ and then in a 1,5 week they found out that I should pay130£, they should correct this mistake without bothering client. This shop has customer unfriendly attitude. I wouldn't recommend it.”

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Posted 9 months ago

“Easy online transaction and received the item expected at a decent price. Can't really argue with that!”

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Posted 9 months ago

“Prompt delivery”

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Posted 9 months ago

“Returns process in store poor - had to get a handwritten proof of return, they had to then send back to their web team to start refund process. Received an email asking if I wanted to exchange rather than return when I had already chosen to return. This went to junk email delaying even further. I think system needs brought up to date as seemed very inconvenient. No issues with buying parcel received promptly.”

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Posted 9 months ago

“I did not receive my purchase”

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Posted 9 months ago

“Beautiful collection of watches! I’ve already purchased two from them, and the experience was amazing. I’m so glad to be part of the Chisholm Hunter family, and I look forward to making many more purchases.”

Chisholm Hunter 5 star review on 15th April 2024

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Posted 9 months ago

“Very good service. the watch looks excellent and very fast delivery. thank you”

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Posted 9 months ago

“Great price, quick delivery. What more could anyone ask?”

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Posted 9 months ago

“The box was damaged, the box was ripped and damaged so i couldnt really gift it with the box it came. Also the watch wasnt put inside properly it looked like someone was lazy and chucked it in, just poor condition and quality!!”

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Posted 9 months ago

“Excellent service from Taylor Knowledgeable of product - watch”

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Posted 9 months ago

“Everything was amazing quick response and delivery”

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Posted 9 months ago

“Service was good. The watch I bought is great, only downside is the strap on the watch is small I can buy a longer strap from Tissot web site but it costs £80 plus delivery. But Chisholm Hunter were excellent to deal with.”

Helpful Report

Posted 9 months ago

“I ordered a Ruby and diamond ring in March and was told it would arrive in store within 2 weeks. I rang today (11-04-24), and spoke to Amber for her to say oh it’s not arrived yet there is about a 2 week delay on it. I told her it is for my daughter’s 40th Birthday at the end of April. She said I’ll swing it to make sure you get it is that ok, I said no it’s not actually and what do you mean you will swing it. I think the words she was looking for was I’ll give you the good customer service you should be getting. I said this isn’t good enough. I have already paid almost £1000 for this ring and now it’s not even here. I asked her how she could guarantee I’ll get it and she said I again I’ll really swing it to make sure you get it. I’m absolutely disgusted and if the ring has not arrived by next week then I will be demanding a refund. What on earth do I tell me daughter if I have no gift for her.”

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Posted 9 months ago

“Beautiful item. Looks exactly as it did online. Fast delivery.”

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Posted 9 months ago

“Ordered and paid for earrings online. Quick and easy and delivered within a few days.”

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Posted 9 months ago

“Very happy with the overall service from Chisholm Hunter. Watch arrived very well packaged and was delivered on time...ta boom tish! Good communication throughout this purchase along with competitive pricing. Very happy”

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Posted 9 months ago

“I purchased two rings from the Dundee store where I received fantastic service from the staff there. They were an extremely professional and friendly team who helped with my sizing and choice of rings to match in with my engagement ring. The rings were made especially for me which took eight weeks but definitely worth the wait. I did shop around but found their ring choice and price to be the best. They offer a health check on your rings to clean and check every six months which I think is a great idea to keep your rings in perfect condition. Overall I am delighted with the service start to finish and absolutely love my beautiful rings.”

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Posted 9 months ago

“I recently purchased a Grand Seiko from the Kingston branch. The service was friendly, professional and impeccable. They have a great team there and the recent comprehensive refurbishment of the shop makes it a real pleasure to shop there.”

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Posted 9 months ago

“Orfwted earrings. Website description misleading . 1st online chat with assistant unhelpful and unproductive. 2nd one inaccurate . Proper phone call MUCH better. Still disappointed as delivery time way over what was promised initially but subsequent real life phone calls with people were excellent and eventually I got exactly what I wanted!”

Helpful Report

Posted 10 months ago

Chisholm Hunter is rated 4.5 based on 3,492 reviews