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Chisholm Hunter Reviews

4.5 Rating 3,499 Reviews
86 %
of reviewers recommend Chisholm Hunter
Company Reviews Metrics
4.5
Based on 3,499 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Anonymous
Verified Customer
“To be honest i was a bit underwhelmed with the order. The pictures flattered the piece - should not have bought it unseen , my error i won't repeat but i did keep it as my wife liked it but i was disappointed- lacked sparkle”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Recent Longines watch purchases from CH online and Glasgow Fort retail unit where I have been well treated. I made an exchange and this was all done without any issues. Great prices too.”
Chisholm Hunter 5 star review on 15th September 2021
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Scott at CH Bluewater was amazing from start to finish when choosing and collecting my wedding ring. His knowledge and experience made choosing the perfect ring so relaxed and enjoyable. Scott had a new ring made for me as there wasn’t one in my size in stock and chased it everyday to make sure it was in store on time for the wedding. I feel like he went over and beyond and nothing was too much trouble. Thank you”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Professional courteous and helpful service”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Customer service great quality of products and choice are Excellent”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Fantastic service. Beautifully packaged. Arrived very quickly. My gorgeous pearl earrings look lovely on. Just what I wanted.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Item arrived promptly and well packaged. Very pleased and will definitely order from them again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Good customer service well looked after”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Bought a diamond necklace from Chisholm Hunter wich I saw in store - it is absolutely beautiful. Easy to use website and very fast delivery.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Delighted with purchase which arrived promptly and carefully packaged.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I put 2 diamond rings into them to get sent away for evaluation. I was promised that they would be ready by 20/09/2021 They weren't. I had to call and call and call as nobody was answering the phones. Went to them in person and they gave excuse after excuse after excuse. They charged me a £50.00 deposit and then another £85.00 when I eventually got the rings back. They said that they would give 10% off because of the length of time I waited. So that should have been 10% off £135.00 right? WRONG! It was only 10% off the £85.00 It's a complete rip off as I went into H Samuel the other day and they said that they charge £60.00 for the first item and then £30.00 for each evaluation after that. AND THEY USE THE SAME EVALUATION HOUSE AS CHISHOLM HUNTER!!!!!! I tried to give them the 10% back as I felt it was an insult and they threatened to call the police if I didn't leave the store!!!!!! Very unprofessional and complete rip off artists. I will NEVER do business with them again. MY business is going to H Samuel next time. At least they charge the customer a fair price. An absolute disgrace!! They should be reported to the Better Business Bureau!!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“my wife loves the earrings”
Helpful Report
Posted 3 years ago
N B
Verified Reviewer
“Very bad service and a unprofessional customer service. The worst store even i do business with. I will never buy again from them,i cancel order because i bought a engagement ring who was supposed to be ready between 3-6 weeks.Ring was not ready in time and vanish my engagement and also my holiday. I give them 2weeks until i am back from holiday to be hallmarked and ready for delivery,but the ring is still not ready,even if i have assurance for customer service coz ring will be ready when i will return from holiday. I speak several times with different peeple from customers service and i don’t receive even a goodwill gesture from them or a firther doscount to wait more for the item if they really care about a good customer,looks like they don’t care coz i cancel the order,even if on the same order i buy a necklace worth thousands.Is unacceptable the service i receive from a company who want to be respectable. Disgusted,silly service,not nice to lie me and vanish my engagement becausw they are unprofessional”
Helpful Report
Posted 3 years ago
N B
Unverified Reviewer
“Very bad service and a unprofessional customer service. The worst store even i do business with. I will never buy again from them,i cancel order because i bought a engagement ring who was supposed to be ready between 3-6 weeks.Ring was not ready in time and vanish my engagement and also my holiday. I give them 2weeks until i am back from holiday to be hallmarked and ready for delivery,but the ring is still not ready,even if i have assurance for customer service coz ring will be ready when i will return from holiday. I speak several times with different peeple from customers service and i don’t receive even a goodwill gesture from them or a firther doscount to wait more for the item if they really care about a good customer,looks like they don’t care coz i cancel the order,even if on the same order i buy a necklace worth thousands.Is unacceptable the service i receive from a company who want to be respectable. Disgusted,silly service,not nice to lie me and vanish my engagement becausw they are unprofessional”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Thank you the earnings were beautiful and my wife loved them. Very good service.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Great service. Staff were very helpful and responsive to queries, quick delivery and great premium packaging. Watch was also very competitively priced.”
Chisholm Hunter 5 star review on 5th September 2021
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Quick delivery, great communication and above all a top item at a great price.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Great product and service received”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Very good service, prompt delivery of my watch”
Helpful Report
Posted 3 years ago
Anonymous
Verified Customer
“Very happy with my purchase of the Hamilton Field Mechanical Bronze. Service and communication was excellent and fast delivery. Can’t ask for more - a very happy customer!”
Helpful Report
Posted 3 years ago
Chisholm Hunter is rated 4.5 based on 3,499 reviews
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