Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,500 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of products. I had a query which was answered quickly, professionally, and to my liking. My order was delivered quickly and securely. Love this orgnaisation. I shop there as often as I can. Thank you.”

Helpful Report

Posted 3 years ago

“I purchased 3 diamond rings and a diamond necklace totalling around £12,000 on the 20th of December 2020 from the Glasgow Fort store. Alana and her manager (Claire I think) were brilliant and so helpful on the day but from there on the service went down hill. I left the store will 2 of the rings and the necklace as as one of the rings needed to be re-sized so Alana explained this would be done in a few days. A few hours after leaving the store I got a phone call to say that due to the shape of the diamond in the ring it couldn’t be re-sized and we would need to get a new once direct from the makers and this would take up to 6 weeks. Obviously disappointed as it was a Christmas gift but not a lot we could do. Obviously the country went into lockdown and the Glasgow fort shop was closed. Near the end of January I called the customer services number on the receipt to find out what was happening with the ring. The lady on the other line told me she had no idea where it was and that there would be people at the fort store the next day and that she would give them a call and call me back to update me. Two weeks had passed and I heard nothing. I called customer services again and another lady did find the rings ‘special order’ number and that it was with the manufacturer. She assured me should would chase them for an update and get back to me. A week later and I have heard nothing again. On the 3rd of March I called customer services for the 3rd time and spoke to Thomas. At this stage I am furious as I was explaining it all again. He assured me he would look into it and get back to by the end of that week with an update. Low and behold, Friday comes and goes with no update. I call again on the Monday (9th of March) and get Thomas who apologised that he didn’t call on Friday as he was off sick. I told him I wanted to cancel my order and get a full refund. Now I totally understand a lockdown can delay things, that’s not the reason for me cancelling. The total dis regard for me as a customer, to keep me updated or to even call me back is disgusting. Thomas done some digging and has promised me he will have the ring on the 22nd of March and it will be posted to me on the 23rd of March. I have in turn promised Thomas I am going to phone him on the 23rd of March to confirm this and that if he doesn’t have the ring to post to me then I under no circumstances will be proceeding with the order and will demand a full refund along with some sort of compensation. To remind the person reading this, I bought this £4,000 ring on the 20th of December 2020, I am writing this on the 14th of March 2021 and still don’t have the ring. Let’s hope Thomas can turn this around!”

Helpful Report

Posted 3 years ago

“Purchased a watch as a gift for my wife for Valentines Day. It arrived on time which was brilliant as it had to be posted out on Friday for a Saturday possible delivery to me. However I had specifically asked for the bracelet to be sized (by removing links) to a specific measured length, and this was overlooked so we have decided to wait for when our local (Wigan) CH shop opens after lockdown to take watch in then to be done.”

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Posted 3 years ago

“Product arrived on time well packaged”

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Posted 3 years ago

“Ordered a ring for my wife it was delivered on time”

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Posted 3 years ago

“Prompt delivery of an excellent quality item that was perfectly represented online.”

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Posted 3 years ago

“Best price I found for the watch I bought for my girlfriend, fast delivery.”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Excellent watch at a great price and outstanding service, being a collector I would not hesitate making future purchases from chrisholm.”

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Posted 3 years ago

“Good customer service but should consider free returns.”

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Posted 3 years ago

“After ordering and paying for my new watch online, 4 days later on as told it was no longer in stock. I then picked a different watch, which took them another week to confirm it was in stock and finally took delivery 3 and a half weeks after payment. A very disappointing experience which could have been avoided with better communication!”

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Posted 3 years ago

“Had what I wanted and was a simple and easy online purchase. Never bought any jewellery online before but felt confident with Chisholm Hunter as they have generally very good reviews and customer experience seemed good. Would use again.”

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Posted 3 years ago

“Recd order in a timely manner”

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Posted 3 years ago

“Very pleased”

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Posted 3 years ago

“Lovely company to deal with, I recently purchased a Montblanc pen for my wife for our 30 wedding anniversary (pearl) and the Monro pen has a Pearl on the clip, the only problem I have is it didn’t come with the outer sleeve and the warranty and booklet etc, I am still waiting for these items, but would certainly recommend Chrisholm Hunter.”

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Posted 3 years ago

“I'm now at month 14 awaiting the replacement strap for my watch. Obviously I have purchased another one in the meantime but I would still rather like the strap I was promised in January 2020. Again in mid 2020 and most recently in January 2021.........”

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Posted 3 years ago

“Super fast delivery, quality jewellery and service as always from Chrisholm Hunter.”

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Posted 3 years ago

“Great service all round start to finish 👍”

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Posted 3 years ago

“Delighted with the excellant service for my new watch. Great price and quick deilvery”

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Posted 3 years ago

“Pleased with the purchase! Thank you”

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Posted 3 years ago

Chisholm Hunter is rated 4.5 based on 3,500 reviews