Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,507 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,507 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid CH! I bought a brand new very nice ORIS Calibre 113 (mechanical hand wound watch) from Chisholm Hunter (CH), at the beginning of the lockdown (May 2020). It was delivered late. When received, it had a tiny scratch on the side of the case but as it was a really good deal I decided to save myself the hassle of sending it back in lockdown and keep it. I kept the watch in original packaging for a while just in case there was a risk of COVID-19 virus contraction. Then after a while I decided to test it. One of the watch complications (week of the year) was faulty. I tested it for a while. After going into a lot of trouble I finally got hold of someone in CH in the middle of lockdown and was advised to wait till everything is back to normal, they are open and then send it back. I did. They kept it for over a month and then called and insisted that it was nothing wrong with it and that they were going to send it back in post. I explained and said I was afraid I was not going to accept it and sign for it even if they did send it back. The lady on the phone accepted very reluctantly to sent it back to ORIS Switzerland for a factory check (as for that model any check should be carried out only by ORIS centrally in Switzerland). They did (or they said they did) send it to ORIS and got it back after a long while and sent it back to me with no explanation as to what the problem was. This took nearly 4 months if not more as you can imagine. To cut the long story short, the faulty complication of watch seems to be working but then day and date functions get stuck half way through from time to time. More recently the watch with over 3 days of power reserve stopped working altogether. It starts working when moved but stops again. The watch for which I have paid over £3700 (original price £4700) is faulty and this is a watch I have not even worn for an hour! CH should be ashamed of themselves and take full responsibility for selling a faulty watch. They should refund it in full. I am totally gobsmacked and furious. DO NOT TOUCH THEM WITH A BARGE POLE!”

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Posted 4 years ago

“Very good communications, but slow to despatch and consequently refund. It took several emails to chase both delivery and then the refund, which was done two days after it was advised it was being done.”

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Posted 4 years ago

“I recommend!”

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Posted 4 years ago

“Great price, great service. Defo use these guys again :).”

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Posted 4 years ago

“My sister loved it brought for her 50th birthday”

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Posted 4 years ago

“ordered a ring online it came very quick , just letdown with a few sticky marks inside of ring , otherwise would of been a 5 star”

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Posted 4 years ago

“I was a little bit disappointed with the pendant. The white gold chain was very, very thin and the pendant smaller than the picture. The website listed it as costing £299 and a special offer for £199 was shown. I did not think it was such a good deal!”

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Posted 4 years ago

“Quick delivery and spot on customer service 👍”

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Posted 4 years ago

“Excellent products, service and delivery. Also would like to pass on regards to Barry in the web team who was extremely helpful.”

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Posted 4 years ago

“Excellent service with quick delivery 10/10 👍”

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Posted 4 years ago

“I was looking for earrings for my wife and found the ones she liked on Chisholm. Online order was a breeze. Delivery was quick- came within 24 hours of ordering. Overall, a good experience”

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Posted 4 years ago

“Goods were not as described or in the picture, but happily I actually preferred the style of the ring that arrived. Not sure why the picture at point of sale was wrong. Not good.”

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Posted 4 years ago

“Ordered a Junghans watch on-line on 26th Dec. After never receiving any order acknowledgement, I had to contact them myself. After being misled on a number of occasions, I had to write to them to inform them I was going to cancel the order. I was finally contacted on the 12th. Jan to say watch would be dispatched the following day. Not impressed.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Great price and great value and great service”

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Posted 4 years ago

“Delighted with the product; less so the online purchase experience! After completing the online purchase, the web page promised an email confirmation of the transaction. After approx. 24 hours of no email being received (checked my spam folder too...), I had to contact Chisolm Hunter to request confirmation. The reply was brief to say the order had gone through and the item had been despatched, but no receipt was offered..... had to chase that up through a second email! I should not have had to do the chasing on this.... .... additionally, the Royal Mail tracking number listed on the Receipt did not match the tracking number on the package delivered.... this caused a bit of stress before it was finally delivered, given the tracking number from the receipt suggested that my purchase was somewhere in South Yorkshire and not in East Central Scotland!! Thankfully, Christmas wasn't ruined....”

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Posted 4 years ago

“From ordering to delivery excellent.The item purchased was superb quality and far exceeded my expectations. I have never ordered jewellery online before.Would recommend and use you again definitely. Thank you for making it such a pleasure.”

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Posted 4 years ago

“Wrong size item purchased but dealt with in a positive way. Very happy with service.”

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Posted 4 years ago

“The service was very good but I’m afraid to say I was disappointed in the size of the earings.”

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Posted 4 years ago

“I recently bought a Longines watch as a Xmas present for my wife from Chisholm Hunter. When she opened the box on Xmas morning we were disappointed to find the watch was not working. I managed to eventually contact the company and was offered a replacement which I now have. I feel disappointed that I was sent a watch that was obviously faulty so wasn’t checked before dispatch and annoyed that I had to pack and pay over £10 to return it. I was not offered a refund of these costs. The whole experience has left me and my wife deflated and I don’t think we will be dealing with Chisholm Hunter again.”

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Posted 4 years ago

Chisholm Hunter is rated 4.5 based on 3,507 reviews