The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,140 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,140 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To find the plates I needed or my dinner set was a bonus. The packaging was great and the delivery time was asstated”

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“Very efficient and found my item as well as sending”

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“Much to our surprise, pieces from a very old china pattern, given to us when already second-hand in the 1990s, were available. The plates arrived quickly, packed very carefully and in excellent condition. A very positive first experience of the internet china market; thank you.”

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“Needed a few extra items to complete our dinner set and we are delighted with the items received. We were advised when goods were dispatched and they were well packed and received on time. We are very pleased with our purchase and would use them again.”

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“The mugs were very good. I've been using them for about 30 years and they are excellent bone china ~ I was very pleased. Incidently my name is John Bartlam not John Nartlam as you email wrote ~ we all make mistakes”

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“Had what I wanted, in the amount that I needed, sent to me quickly, and packed well in loads of newspaper. All arrived safely. Well done.”

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“Hi I was very pleased with the selection of the design I wished to purchase as I know it is discontinued and the ordering system was very easy. The delivery was quick however I was very diapointed with the way the items were delivered and packed. The two China cups were just protected by newspaper and put in a box which when delivered had a big hole smashed through it despite having 'fragile' tape wrapped around it. It think it was more by luck than judgement that the cups were not broke whilst in the postal system.”

Helpful Report

Please accept our apologies for the damage to the box in transit, this is something we will be talking to our couriers about. The reason we use newspaper for our packaging is that we find it to be the most effective material for safely delivering fragile items, it is also environmentally friendly as all of our packaging materials are recycled. We are glad to hear the items arrived safely and hope you are happy with your items despite the disappointment with the damaged box.

“Excellent service, good packing and arrived on time. Thank you.”

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“The package arrived in timely fashion and was very well packed. The product was also in very good state Thank yoi”

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“Good selection, easy ordering and delivery, happy with quality. Thank you. E”

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“The fact that we could get the cups we required to complete a tea set in the first instance was very gratifying. Then the ordering process together with delivery service was first class”

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“Will have no hesitation in using the China Village again”

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“Clear concise website, wonderful selection of items, which arrived when expected and were well wrapped.”

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“Good service ,product delivered on time and securely wrapped . Delighted with service”

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“I got exactly what I ordered and arrived on time. I would definitely use China Village again.”

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“Item arrived well packed and in good condition”

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“They had what I wanted and it arrived in good time for my dinner party.”

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“The china was exactly as advertised and arrived well packed and safely. Thank you very much.”

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“Sent what I ordered. Arrived Monday 31st July”

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“My order arrived 1 day before delivery date. Everything was intacted. The office was easy to work with. The online site was easy to shop. Do you deliver international orders? Thank you”

Helpful Report

Hi, yes we deliver worldwide! We can only offer our Free Delivery to the UK however due to the larger costs of international delivery.

The China Village is rated 4.9 based on 3,140 reviews