The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,135 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,135 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the tea cup I ordered wasn't damaged it was immediately clear that it was actually a second and looks quite different from my others.”

Helpful Report

“I happened to look on the web site to replace a plate and was amazed to see so many items. The item was despatched that day and I received it the following day. I cannot speak highly enough of the efficiency of The Chine Village. Reginald Jenkins, Ferndown, Dorset.”

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“Easy ordering. Goods in good condition as labelled. Prompt delivery and not a bubble wrap in view!”

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“Absolutely thrilled to receive my china, very carefully packed up and so quick after I had ordered it, I will definitely be using this site again .”

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“Dear Matt, Excellent service as always . Would not hesitate to recommend you . Regards Jean Pepper .”

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“Plenty of china available and at a competitive price. The order arrived in time, very well packaged and was exactly as described. Very pleased with my purchase and would happily recommend them.”

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“Very efficient, friendly and polite.”

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“Excellent quality items, delivered very promptly”

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“Dear. Matt, I did write and thank you for sending the 4 cups I was extremely pleased with them and they were very well packed. I would order from you again Thank you”

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“Very good service five star thank you”

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“The saucer I purchased was received promptly in excellent condition secured in very robust packaging. Your charges are more than reasonable for the service you provide.”

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“Very pleased with my order, condition is excellent, packed very securely and delivery good. Will recommend to anyone looking to buy retro china.”

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“Good service. Arrived in good condition on time. Well packaged.”

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“The cup that I wanted was easy to search for available on the website. The ordering process and payment systems were without problem. The cup arrived within the time promised, securely wrapped. So now my set of 6 is complete!”

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“Brilliant service start to finish. I really need some dishes, larger than the cereal bowls, any luck?”

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“Great service. Item arrived well packaged and in perfect condition. Would recommend.”

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“Very helpful and knowledgeable staff and excellent responses and service.”

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“Really easy to use website. Goods came on time and were absolutely perfect. Would definitely use them again and have no hesitation in recommending them either. Great service!”

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“I thought there was only one colour to my crockery set so was a bit surprised that the ones delivered were of a sandy colour rather than the grey ones I expected. Oh, well, it keeps the numbers up!”

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Hi, thank you for your reply. Poole produced two patterns that were very similar, varying only in colour, Broadstone which is a cream/yellow colour and Lakestone which is a Grey/White colour. I suspect you have Lakestone rather than Broadstane hence the difference in colouring. If you would like to return the items for a refund, please contact us and we'll be happy to help.

“I place an order a while ago and was delighted when I received a phone call two weeks ago to say that the items I had requested were now available. Within a short space of time my parcel duly arrived the contents all complete. Very efficient and two charming men to talk to.”

Helpful Report

The China Village is rated 4.9 based on 3,135 reviews