The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,136 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly my parcel was lost by the courier and because of the nature of the order was not replaceable.”

Helpful Report

“Fast service, order well packed and items were as advertised.”

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“I paid for a signature on delivery the parcel was left, out of sight, without one. The goods were as described and well packed on time.”

Helpful Report

Hi, thank you for your review. We are very sorry to hear the courier did not obtain a signature for your order and instead left the parcel in a safe place. We will be feeding this back to the courier to understand why this happened and we will refund the extra that you paid for the signature on your order.

“Great service. Very pleased.”

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“Received on time and wrapped well”

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“Prompt delivery, well packed and all pieces exactly as ordered.”

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“Customer service was excellent. China Village managed to find the Royal Doulton plates I was seeking. Delivery was prompt and the plates arrived on time, having been expertly packed. I was impressed.”

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“I was very happy with the service I received from The China Village. All my items were wrapped and packaged really well. I was delighted with my items and they had been missing from my dinner service for a long time.”

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“The service I received was excellent. My initial order had an item which was not in stock but it was noted and when the item became available they phoned to inform me. The gentle was very pleasant and efficient. I certainly will use their services again”

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“highly efficient service, and item well packed. I am delighted, thank you.”

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“I received all my goods intact and was pleased when Matt got in touch later to say that the cups I wanted to complete the set were in stock. Relatively expensive but how else would I have sourced this fairly obscure dinner service that has been in the family for many years! Many thanks again.”

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“Order was delivered promptly and well packed. Description of product very accurate.”

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“Great service! China Village found just what I had been hunting for. The packaging was soooooo good it filled up my recycling bag!”

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“Exceptional service. Matt was extremely helpful when I phoned him and my parcel was despatched and delivered very quickly. My items were exactly as they appeared on the web site and were very good value and quality. Would have no hesitation recommending China Village to my friends.”

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“Faultless. First class service.”

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“My order was as described and arrived as stated”

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“Service excellent and staff very polite.”

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“Description 100% accurate Packaging 100% Courier 100%”

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“First class service. Received the e-mail confirming a stock had been received, ordered what I needed and received the items - all within a few days.”

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“A trouble free transaction.Thank you.”

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The China Village is rated 4.9 based on 3,136 reviews