The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,136 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

Write Your review

Tell us how The China Village made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value, plates arrived as promised, well packed, and in very good condition. Will use the company again without hesitation.”

Helpful Report

“Fine. All mugs in one piece and expertly wrapped.”

Helpful Report

“This was my first time using "The China Village", in fact I didn't know it existed! I was most impressed with the efficiency of service and it was great to be able to replace broken items from my set. Thank you!”

Helpful Report

“Excellent products in perfect condition shipped with every care. 100% satisfied.”

Helpful Report

“Excellent. All pieces of Wedgewood Blue Pacific were well packed and in perfect condition on arrival. Thank you Matt and Matt”

Helpful Report

“Very happy with the service and quality of the product.”

Helpful Report

“the two objets are in very good condition and they was very well packed.”

Helpful Report

“Excellent- China arrived promptly and was exactly what I ordered I would certainly use again”

Helpful Report

“Excellent website. Quick delivery of order. Brilliant packaging using an old cardboard box and newspaper which I have been able to recycle. All perfect. Thank you”

Helpful Report

“Excellent service - good communication- very pleased with our purchase! Good price too compared to other providers.”

Helpful Report

“Fabulous service. Received goods within a couple of days and well packaged. Would recommend”

Helpful Report

“We wanted to complete our old collection and found The China Village online. The items we needed were available and competitively priced, so we bought and the super speedy and safe delivery was brilliant. Thank you so much and we highly recommend The China Village to everybody.”

Helpful Report

“Very good service; items exactly as described, well protected for shipping, arrived at earliest time in delivery window.”

Helpful Report

“As soon as stock came in that I wanted I was contacted and after an easy ordering process I have the plates in perfect order.”

Helpful Report

“Excellent service. Very prompt delivery. Item was beautifully packed and arrived in perfect condition.”

Helpful Report

“I'm sorry to say that I am disappointed with my purchase. I bought from you instead of another site because the description gave it 'excellent' but it has a mark on the spout which will be mistaken for something being on the jug spout, so I was going to ring you and ask if I could return it. It matches my dinner service but I won't put it on the table, so the only thing that I would use it for is storage in the fridge!”

Helpful Report

Dear Marjorie, thank you for taking the time to leave a review. We are sorry to hear of your disappointment with your order. We have contacted you directly in order to resolve this for you.

Hi, thank you for taking time to leave a review. Further to our conversations, I can now confirm a full refund has been issued. Please accept our apologies for the poor experience you had with us on this occasion.

“Excellent service; item in new condition”

Helpful Report

“I am very happy with my purchase. It arrived safely and promptly. The item was well packed, although I wish it had been packed with more newspaper instead of a mountain of bubble wrap. Many thanks.”

Helpful Report

Hi Elizabeth, thank you for taking the time to leave a review. As a company, we use newspaper as our default packing material as it is friendlier to the environment as well as being as good as plastic based packing materials such as bubble wrap. However, we will reuse any packing materials we receive into the warehouse, including bubble wrap, rather than discard them in an effort to maximise their life before they are eventually thrown away. We hope this explanation goes someway to explain the reasons we, on occasion, use non environmentally friendly material.

Hi, thank you for your review and we are glad your order arrived safely. I am sorry you were disappointed with the bubble wrap we used to pack your order. The only time we use plastic packaging is when it passes through our warehouse from deliveries we receive. We feel it is better to reuse the materials to give it an extend use rather than throwing it away but we never purchase plastic packaging materials and typically use recycled newspapers. Thank you again for taking the time to leave a review and we hope this explains why, on occasion we use plastic packaging.

“Very efficient & professional. The item was perfect I hope it was not a second.?”

Helpful Report

“Excellent packaging. Very fast delivery. Items in perfect condition, as they quoted in their description .”

Helpful Report

The China Village is rated 4.9 based on 3,136 reviews