The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,136 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Goods wrapped incredibly well with no chance of breakages. Would use them again without hesitation.”

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“Excellent customer service. Cannot fault the website. Orders are packaged really well too. Thank you. 😊”

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“Plates arrived as ordered and packaged well in lots of paper”

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“Excellent, quick service from an easy-to-use website. We will definitely be using The China Village again. (Hopefully, not to replace even more breakages!)”

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“Very good service parcel arrived well packed and before estimated delivery date.”

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“Excellent service and quality - would definitely use again - thank you.”

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“Everything went very well. I am writing this before the item has arrived though. The price charged was very competitive, the range available was really good, communication was excellent, and the item left their premises promptly. I am very happy with everything up to this point, and have every reason to believe that I will be delighted with the tureen when it arrives.”

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“Very pleased with whole experience of shopping at The China Village. Postage to Australia was much quicker than I had expected. My purchase was very well packed and arrived in excellent condition. Will certainly shop with this Company again should the need arise.”

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“I managed to smash one of our favourite Denby “Baroque” side plates recently. The Baroque pattern is no longer in production so I turned to eBay and very quickly found “The China Village” who were selling relacement Baroque side plates, advertised as “Excellent”. I ordered a replacement plate and it arrived within the specified delivery period stated, securely boxed and in excellent condition as advertised. I am no longer “in the dog house” thanks to The China Village.”

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“Excellent quick service with the china received in good condition as packed very well”

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“Very professional service”

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“I was very impressed with how quickly my parcel arrived and how well my plates were packed. Fabulous service. Thanks.”

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“Dear Sirs, Your products are always of good quality,your customer service and services are of the highest standard.will always be looking at your website for more interesting pieces of china.thank you jean.”

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“More than pleased with your service. Goods arrived within 4 days of being ordered. Will be ordering from you again when cereal bowls are in stock. Thank you.”

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“Excellent service, item well packed, quick delivery. We could,nt believe that you had the bottom half of our m& s butter dish in stock. Thanks again,”

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“The website is a pleasure to use. Easy to find and check the items you want - good to look at too. My parcel arrived safely packaged and well ahead of the expected date. The item is perfect. I’m a delighted customer!”

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“Excellent service; coffee "cans" in perfect condition added to my growing Dinner Service. I could not recommend this company more highly and will certainly be purchasing from them again.”

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“Very happy - item was in excellent condition and arrived promptly and well packaged. Thank you”

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“Came quickly and well packed BUT The plate I ordered seemed to be a second which i don't recall it being highlighted in the sale info The colour green was different on the Recency pattern masons ironstone and looked like a blobby darker over paint by someone clumsy 2nd time China has come back in disappointing quality so so t be using this service again unless desperate”

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Hi, thank you for your review and we are very sorry to learn of your disappointment with your order. Colours can often vary on older hand-painted patterns and this may explain the difference in the colouring between your set and the plate you have ordered. If you would like to contact us regarding returning the item for a full refund please email us directly at info@thechinavillage.co.uk

“I ordered beautiful Royal Doulton Pastorale dinner and side plates which arrived promptly and in perfect condition. The packaging was incredible so all arrived totally intact! Thank you to The China Village for a top rate service.”

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The China Village is rated 4.9 based on 3,136 reviews