Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,126 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice, found exactly what we wanted at a good price & fast delivery.”

Helpful Report

Posted 7 years ago

Glad to hear it! Thanks for the 5* feedback. Hopefully we'll hear from you again in the future. :)

Posted 7 years ago

“Since moving house last year we have purchased a large sideboard, tv corner unit, two triple wardrobes and two 4 drawer chest of drawers. Despite having reservations initially of buying furniture unseen online we have been very happy with all aspects of the Chiltern Oak Furniture service. We are extremely pleased with the quality of all the furniture which is all solid Oak as advertised and were particularly impressed with how well it was packaged. The service from the couriers was also good and all the staff we had contact with were polite and helpful. We would not hesitate to recommend this company.”

Helpful Report

Posted 7 years ago

Thank you Ann for the excellent and comprehensive feedback. We really appreciate it and we're of course delighted to hear that you've have a positive experience with us. Thanks again for your order. :)

Posted 7 years ago

“Ordered a corner tv unit and it looks beautiful. A little bit pricey but if you want good quality then this is perfect. No more ordering poor furniture from Argos anymore that only lasts 12 months!”

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Posted 7 years ago

Thank you very much for the excellent feedback. I hope your new furniture lasts you many years! :)

Posted 7 years ago

“I ordered 1 coffee table and 2 lamp tables.Told I would receive phone call on The Tuesday to inform me of my delivery on the Thursday or Friday.Didn't receive phone call.Rang on Wed Told delivery would be next day when I was T the hospital so I couldn't have them delivered then but would be delivered the following Thursday. On th Thursday was told they had no lamp tables so only coffee table was delivered. You had them the previous week so where we're they?Told they would b delivered the following Thursday then received a call that they would be delivered on the Friday. Eventually I received my full order after having multiple hours from work at my cost.Love the tables but not delivery or customer service”

Helpful Report

Posted 7 years ago

Hello there. First of all thank you for your feedback, feedback be it positive or negative is vital for us as a business in order for us to improve our services and better understand our customers' needs. I must of course apologise for the issues surrounding your order and the inconvenience this has caused you. Sometimes things just don't run as smoothly as they could for a variety of reasons and we accept complete responsibility for that on this occasion. I understand we will be looking to contact you very shortly via telephone to discuss this with you, if we haven't done so already. On a positive note, I am of course delighted that you're happy with your new furniture and sincerely hope that whilst the frustration you feel is (hopefully) temporary, you will derive satisfaction and enjoyment from your new furniture for years to come. Thank you very much for shopping with us. Kind regards, Chiltern Oak Furniture.

Posted 7 years ago

“Beautiful side board and chairs. The delivery came on time and the delivery staff were extremely polite and helpful. Definitely would recommend”

Helpful Report

Posted 7 years ago

Glad to hear it! Thanks for the kind words and 5* review. :)

Posted 7 years ago

“The service from chiltern oak furniture was excellent from the time my order was placed to actual receipt of table. Would highly recommend them.”

Helpful Report

Posted 7 years ago

Thanks for such excellent feedback! We really appreciate that you've taken the time to review us. :)

Posted 7 years ago

“Very stylish and great colour - well made and sturdy -thank you”

Helpful Report

Posted 7 years ago

No, thank you! Glad you're pleased with your purchase. Thanks for the feedback. :)

Posted 7 years ago

“advised delivery time scale when orderring,kept fully informed of progress,delivery arrived when they said it would, delivery guys vey professional, quality of goods second to none”

Helpful Report

Posted 7 years ago

Seems everything went well! Hope to hear from you again in the future. Thanks for the 5* feedback. :)

Posted 7 years ago

“Love it looks lovely with my oak fire surround.”

Helpful Report

Posted 7 years ago

Thanks for the excellent feedback. We really appreciate it. :)

Posted 7 years ago

“As descibed, packed well, came promptly. Did not receive any info re delivery tho even in my junk email. Lucky i was in !!”

Helpful Report

Posted 7 years ago

Hi Cheryl. I'm sorry to hear that there were issues with delivery, it seems very odd that you didn't receive any contact at all, we'll look into how this has happened. Pleased that you like the product however and thanks for the excellent review! :)

Posted 7 years ago

“We made this purchase based on previous reviews. 100% happy prompt and efficient service highly recommend.”

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Posted 7 years ago

Thanks Julien! Positive feedback forms the backbone of our business, I'm pleased to hear that our good reputation influenced your decision. :)

Posted 7 years ago

“We ordered a lovely bedside table. It came on time and was well packaged. The item itself was excellent quality and very good vfm. We are delighted with our purchase.”

Helpful Report

Posted 7 years ago

Thank you very much for the kind words and 5* feedback. We really appreciate it. :)

Posted 7 years ago

“First time I bought something from you I thought service was very good and my coffee table is in absolute perfect condition. The delivery men were friendly and they delivered on time plus they were very careful and the table was well protected thanks”

Helpful Report

Posted 7 years ago

Thanks for the excellent and comprehensive feedback! Hopefully we'll hear from you again in the future. :)

Posted 7 years ago

“The quality is first class looks great in my lounge solid beautiful oak”

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Posted 7 years ago

Thanks for the kind words Audrey. We appreciate that you've taken the time to review us. :)

Posted 7 years ago

“Good quality furniture with prompt, efficient delivery.”

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Posted 7 years ago

Thanks for the 5* feedback Peter. :)

Posted 7 years ago

“Good product good service and delivery good price well pleased”

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Posted 7 years ago

Good all round then! Thanks for the kind words and excellent feedback. :)

Posted 7 years ago

“Well made product very pleased but found delivery took a little longer than expected.”

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Posted 7 years ago

Hi Michael. I'm sorry to hear that was a delay with the delivery but equally i'm pleased that you like your new furniture. Hopefully the delivery delay hasn't put you off ordering from us in the future. :)

Posted 7 years ago

“Exactly what I was looking for excellent value for money”

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Posted 7 years ago

We pride ourselves on our low prices. I'm really pleased that you think you've received excellent value for money. Thanks. :)

Posted 7 years ago

“Item purchased was exactly as described arrived in perfect condition.”

Helpful Report

Posted 7 years ago

Glad to hear it! Thanks for the kind words, we really appreciate the 5* feedback. :)

Posted 7 years ago

“Excellent service and delivery. The product is great quality and just what we wanted Very impressed”

Helpful Report

Posted 7 years ago

Glad you like it! Thanks for taking the time to review us. :)

Posted 7 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews