Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent quality nest of 2 tables. Purchased two sets. Look great. Delivered promptly and very well packaged and very competitively priced for the quality. Will definitely use Chiktern again if I'm looking for reasonably priced good quality oak furniture.”

Helpful Report

Posted 2 years ago

“This turned up damaged poor quality gaps in the furniture. Paint work finish terrible.”

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Posted 2 years ago

“Purchased dining room chairs. Very good quality, very pleased with my purchase. Free delivery was an added bonus, exceptional service as I live in the Orkney Islands.”

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Posted 2 years ago

“Stock levels. Beware of what the website says. Also what the customer services team say. Ordered a sideboard with matching coffee table and nest of tables. 2 days after the order was placed and paid in full we received an email saying that the coffee table was never in stock. This was despite ordering on the telephone. We were told we were not getting the coffee table and will need to wait. I have had no further updates. Furniture was delivered yesterday. We have now been told that the nest of tables could not be located and were missing. Have been told there is now a 10-12 week wait. All this despite paying in full on order. Looking at the website today it says they are in stock. I have emailed but received no reply. No idea what is happening. Also ordered 2 chest of drawers which also arrived. The matching bedside cabinets we had been told were out of stock also but again on the website as being in stock. Whilst I fully understand stock delivery delays I think they need to be more transparent when it comes to actual stock levels. Beware and do not believe what they say.”

Helpful Report

Posted 2 years ago

“Bought a dressing table stool. Only problem was getting off the polythene wrapping it as seemed to be attached under fixings. However I am pleased with it and it appears well made. Would consider buying other items from the company.”

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Posted 2 years ago

“I ordered three items in November 2020, all arrived well made and in excellent condition. I decided this year to order similar items for the back lounge. They arrive damaged, with bent screws, joints coming apart. I spent 45 minutes on the phone waiting for an answer and got a full refund. I don’t know what’s happened to this company, have they changed their supplier or something. I won’t be ordering anything from them again, which is a shame.”

Helpful Report

Posted 2 years ago

“Placed an order over a week ago. Heard nothing since. No one picking up the phone, no reply to emails or Instagram messages. What is going on????”

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Posted 2 years ago

“Tried to pay had card refused because it didnt match the number I put in four times which was right I've never had a problem before have you got any idea how frustrating it is to be told you cant order something you cant need the £358 obviously”

Helpful Report

Posted 2 years ago

“I rang twice to order chairs. I was on the phone over half an hour each time. The first time I tried to order 8 chairs. I was told they didn't have eight. After a rethink I rang back the following day to order 6. After another lengthy phone call I was told they only had 2 in stock. Useless.”

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Posted 2 years ago

“Beautiful furniture, very pleased with my purchase. Delivery prompt and packaged well. Will definitely be shopping with this retailer again!”

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Posted 2 years ago

“So very pleased with items I purchased. I bought a small sideboard and a tv stand. They were were well protected from damage. They were delivered to the minute that they said they would. Polite and efficient delivery service. Would recommend this company.”

Helpful Report

Posted 2 years ago

“One of the cabinets I ordered (£199) was faulty on delivery and so I requested it be collected. That was on 23 November and it is now 6 December. I had an email in response to mine with apologies and that they would chase up the recovery, but since then nothing. Tried to ring but nobody picked up after 20 minutes, and no answer to my recent emails. SERVICE IS APPALLING! Somehow they can arrange delivery within 5 days of a sales order but when it come to returns they are very very slow and are able to hang on your money for as long as they like. Even though I purchased other pieces of furniture from them which was fine, I won't be buying anything else now because their after service is so bad, which is a shame. I hope this review will get them to do something to improve their service otherwise, if I was a new purchaser I would hesitate buying anything from them.”

Helpful Report

Posted 2 years ago

“Recently I ordered a Chester white dressing table mirror & needed a matching stool: the Chester range one was out of stock. I emailed customer services beforehand as needed an off white colour to match existing fitting furniture. I had a very helpful reply suggesting the Gloucester white stool which would exactly match the off white colour in the Chester range. The items arrived well packaged, good quality & exactly the right colour! Thank you for your prompt service. Would definitely buy from you again.”

Helpful Report

Posted 2 years ago

“I ordered the large TV cabinet. was given an hour time slot for delivery and came within that time. It was really well packaged and no damage. It's chunky and sturdy, just what I was looking for and will be ordering the lamp table next, thank you for a smooth efficient service”

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Posted 2 years ago

“Excellent products and delivery really happy with our experience”

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Posted 2 years ago

“Excellent Quality and so useful. I have had lots of compliments from friends/family asking where can they get one.”

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Posted 2 years ago

“Great service from telesales to the delivery driver”

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Posted 2 years ago

“Looks good.Does the job.But for the price the finish was disappointing.”

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Posted 2 years ago

“I am delighted with the bed. It was exactly what I had hoped for, service was perfect and I shall definitely use you again when I need new furniture. Thank you!”

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Posted 2 years ago

“One man delivery for large 180cm tap bookshelf that has arrived damaged the top has come off and will not reattached the screws pull straight out. Box was damaged on receipt. No one answers the phones and you do not receive confirmation emails so cannot track anything. SoMe needs to actually do some work and pick up the phone to process return.”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews