Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,126 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Larder cabinet is exactly as advertised on Chiltern's website. I love it. Well built.”

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Posted 5 years ago

“good prompt service. product undamaged packaged well for delivery. delivery team polite and quick and prompt.”

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Posted 5 years ago

“Well made solid item. Really good quality.”

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Posted 5 years ago

“Excellent service. Ordered on Monday and delivered by efficient DPD the next day. The unit was as described and very well made.”

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Posted 5 years ago

“Excellent service. Super product - good quality. Suited our needs perfectly. So pleased we bought another one the same. Would recommend.”

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Posted 5 years ago

“The colour is a little darker than the photo but overall I’m happy with this purchase. It arrived well packed, 2 business days after purchasing (Sunday). A little dusty inside. Fits the perfect amount of wine for us. Very stable and even comes with a connection to screw it to the wall for safety. Would recommend.”

Helpful Report

Posted 5 years ago

Hi There, Thank you for your review. We're thrilled to hear that you would recommend us, as this means a great deal to us as a customer driven business. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“Excellent exactly what I wanted”

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Posted 5 years ago

Hi There, Thank you for your review. We're thrilled to hear that you found what you wanted, we pride ourselves on our wide range of excellent products, which are designed to meet every need. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“very quick delivery.good quality ,good price chairs.”

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Posted 5 years ago

Hi There, Thank you for your review. We're thrilled to hear that you were pleased with delivery, as we pride ourselves on offering free and fast delivery across mainland UK. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“I love my purchases from Chiltern Oak. Every thing is such good quality at an excellent price and the customer service is excellent. I completely recommend this company and will be back for my 3rd order soon.”

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Posted 5 years ago

Hi Jacquii, Thank you for your review. We're thrilled to hear that you were pleased with the customer service experience, as see the customer as being the very core of our business. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“Love my new TV cabinet. Great service and delivery. The unit was packaged really well. Highly recommended.”

Chiltern Oak Furniture 5 star review on 17th August 2019

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Posted 5 years ago

Hi There, Thank you for your review. We're thrilled to hear that you love your TV cabinet, it looks absolutely stunning in your room! We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“rapid delivery and received in perfect condition.”

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Posted 5 years ago

Hi Anthony, Thank you for your review. We're thrilled to hear that you were pleased with the delivery, as we pride ourselves on our highly efficient, free and fast delivery service. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“Beautifully crafted furniture at great prices. Was able to get the bigger sideboard direct from Chiltern for less than the price of the smaller one in a local shop at their sale price. Meant I could splash out on matching coffee table and nest of tables. Delivery was quick and everything was well packed so as not to get damaged. Very pleased with the whole experience.”

Chiltern Oak Furniture 5 star review on 11th August 2019

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Posted 5 years ago

Hi Diane, Thank you for your review. Wow! The furniture is a gorgeous match with the rest of your room, you've clearly got great taste! We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“I recently received a replacement mirror for the one I purchased previously which was faulty. Happily the new mirror works perfectly and looks very nice on my dressing table.”

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Posted 5 years ago

Hi Sherise. I'm very sorry to hear that there may be an issue with the item you've received. We have however had no correspondance from you to let us know that the item is damaged. We wouldn't expect you to keep a damaged / substandard product and are more than happy to collect and replace the item, so I'll arrange for a member of our team to contact you shortly to discuss the next steps. Kind regards, Chiltern Oak Furniture.

Posted 5 years ago

“Just received the blue blanket box - this is my 5th piece of furniture from Chiltern. The box is really fabulous. All Chiltern furniture is so sturdy and the quality is second to none, together with very affordable prices. Delivery is always in a matter of days and I've never been disappointed with the pieces I've bought. I have the nest of tables to come then, sadly, I have no more room - but who knows, maybe I can squeeze in a few more bits in the future..... I can't recommend Chiltern Furniture enough, lovely to speak to on the telephone, fast delivery and furniture that totally impresses. Wish I'd found Chiltern Furniture years ago. Many thanks.”

Helpful Report

Posted 5 years ago

Hi Jean, Thank you for your review. Wow! Thank you for your kind words, I'll be sure to pass them on to everyone here at Chiltern Oak HQ! We're thrilled you were pleased with the service, as excellent, 5* customer service is at the heart of our business. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“I absolutely love the oak coffee table, I purchased recently, really well made, great price, and matches my other oak furniture beautifully, however I've only given 3 stars, because the delivery men delivered it, not only to the wrong house, but the wrong road as well! my address was written clearly on the box! Just as well the person living at that house, had just arrived home, and was good and honest enough to come to our house, to let us know 😒”

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Posted 5 years ago

“Extremely pleased with my order, lovely wine table. Delivery as promised. Would definately recommend this company.”

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Posted 5 years ago

“Great service from Chiltern Oak Furniture. Very competitive prices and fast, free delivery. The Nest of Tables is lovely. Seems well made and is perfect for what we wanted it for. Top marks”

Chiltern Oak Furniture 5 star review on 10th August 2019

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Posted 5 years ago

Hi Ellis, Thank you for your review. We're thrilled to hear that you were pleased with the quality of your furniture, as we pride ourselves on only selling furniture of the highest quality. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“We were so pleased with the service we received from Chiltern Oak furniture. I ordered the Hampshire Ivory tv unit and the mini sideboard, but when they came in just a few days time, i realised i should have ordered the next size up sideboard. I contacted Chiltern Oak and asked if i could swap it and within a couple of days they had picked it up and delivered the new one. We couldn't be happier with our furniture, excellent quality! I will definately be ordering from here again!”

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Posted 5 years ago

Hi Hannah, Thank you for your review. We're thrilled to hear that you were pleased with the service you received, as our experienced customer service team pride themselves on their speed and effectiveness. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“We are very happy with our purchase of Hampshire grey extra large tv unit. Just exactly what we wanted . Fantastic customer service & prompt delivery. Would definitely order from chiltern oak again .”

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Posted 5 years ago

Hi Rhona, Thank you for your review. We're thrilled to hear that you were pleased with your furniture, as we pride ourselves on only selling the most stylish and well-made furniture on the market today. We hope that you enjoy your furniture, and shop with us again soon! Kindest regards, Chiltern Oak Furniture.

Posted 5 years ago

“Tried ordering online, got to the pay part it said error payment failed. So I left it, only to get a confirmation email of my order. Payment didn't fail, and I recieved order the next day. Nice item, light for an oak unit but very nice.”

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Posted 5 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews