Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 items the display cabinet and tv unit in Hampshire Grey and I am delighted with both pieces. They came well packaged, right on time in the delivery slot, and the company were a pleasure to do business with. I rang their office on two occasions and my query was dealt with very efficiently. I would thoroughly recommend their furniture, it’s well made and good value for money.”

Helpful Report

Posted 3 years ago

“After an anticipated delivery of our Display Unit yesterday on time, it was very disappointing when unwrapped to find damage that was not viable. But I am very happy to say that after email/phone calls and photo evidence with the staff we are very pleased that the replacement will be delivered as originally hoped for, and the faulty unit collected . I would like to thank the ladies for their prompt and understanding response to correct this. I will confirm when received.”

Helpful Report

Posted 3 years ago

“We bought the shoe storage for the hallway, grey with oak top. Delivery was very prompt and not having to assemble was one of the reasons we bought it from here. It looks lovely in the hallway. Thank you”

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Posted 3 years ago

“Just bought a sideboard. I’m very pleased with the quality and excellent value. I can highly recommend them also for the fast delivery and customer service.”

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Posted 3 years ago

“Superb company to order from. TV unit is beautiful and arrived really quickly. Ordered on a Saturday and it arrived the following Friday. The unit itself is beautifully made and true to the colour online. Thank you Chiltern Oak for making this a fantastic buying experience.”

Helpful Report

Posted 3 years ago

“Hi We are expecting a delivery on Wednesday,would your drivers be able to put our heavy items down in our home if I stand outside and have no contact with them please”

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Posted 3 years ago

“Absolutely delighted with this company. Furniture top quality, really pleased with it. Bought three items from the Wessex Range and quality and finish outstanding. From online ordering to being kept in touch on delivery and one hour delivery slot from DPD first class. Will not hesitate to purchase any other items I need. Really good to find a Company like this that put customers first, WELL DONE Chiltern.”

Helpful Report

Posted 3 years ago

“Extremely disappointed in this company. I ordered a dressing table chair and mirror in November, money was taken out of my bank and it did not arrive within the specified time. Upon getting in contact with the company, I was repeatedly told there was delay and it would arrive the next month then the next month and so forth. It is now the end of March and I am still without a dressing table chair and mirror. I cannot go elsewhere as I have the dressing table and require the items to match.”

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Posted 3 years ago

“Absolutely fantastic customer service and beautiful furniture. I will be ordering again very soon!”

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Posted 3 years ago

“extremely pleased, well packaged and quick delivery and looks fab in our newly decorated dinning room.”

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Posted 3 years ago

“Excellent service from this company, delivery on schedule and my bookcase was very well packed and in perfect condition.I would gladly shop here again.”

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Posted 3 years ago

“Top class service.Arrived so quickly.both pieces were in perfect condition.All at an excellent price,and no delivery cost. I ordered over the telephone, a gentleman named Mark was so helpful too.”

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Posted 3 years ago

“A very easy to navigate web site, with virtually all items in stock ready for prompt delivery. I have bought several pieces of furniture, all arrived promptly, are as describe, not damaged in any way and much better quality in real life than the photographs. I recommend this company.”

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Posted 3 years ago

“Perfect! Bought the wine rack/drawer in Gloucester midnight grey. It matches perfectly with other units exactly as described. Great delivery well informed as to times. Delighted.”

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Posted 3 years ago

“Beautiful quality.. so pleased with my order... thank you so much”

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Posted 3 years ago

“What a great company! My hall bench was delivered the next day & arrived well packaged. It looks lovely and is great quality for the price - highly recommended! 🤩”

Helpful Report

Posted 3 years ago

“The service from start to finish was really poor. The item was sent to the wrong address, so there was a delay in receiving the item. When it was eventually delivered it was broken, after speaking to Chiltern they sent a replacement and arranged collection of the damaged item. We were left waiting in twice for collection and DPD failed to collect!!! I sent numerous emails! Needless to say we will not be ordering from them again!!”

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Posted 3 years ago

“Great product, as advertised. Delivered the next day. Cannot fault.”

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Posted 3 years ago

“Very nice sideboard true to picture but doors out of line.”

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Posted 3 years ago

“Good quality for price + excellent on time delivery”

Helpful Report

Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews