Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered "Hampshire White Painted Oak 3 Door Large Sideboard". Everything went fine. Furniture item was received on time and delivered to our door. It was exactly as described and we are happy with the purchase.”

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Posted 2 years ago

“Great furniture looks beautiful good quality and very polite delivery people.”

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Posted 2 years ago

“Had 2 orders for different furniture items. - Both orders contained damaged items, due to a non existent QA process and poor packaging - The furniture is not the high quality I was expecting. The “oak” tops are 95% cheap MDF, with small oak side pieces and a thin top oak layer stuck on top, leaving inconsistencies in colour between these various pieces and visible join lines. This is false advertising as they don’t mention this anywhere on their website and advertise everything as “oak furniture” with “chunky oak tops”. From the look of the boxes it arrives in they source the products manufactured at low cost abroad and just resell them - The customer service is terrible. One refund not processed at all in the promised timeframe and I had to waste my time chasing it up. (They clearly have a lot of refunds to process, I wonder why?). Issue with the second refund with them not able to follow basic instructions or use any common sense Avoid at all costs”

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Posted 2 years ago

“Delivered as promised and placed in our kitchen/diner as requested by two very polite and helpful men, we are very happy with the product which fits in perfectly.”

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Posted 2 years ago

“Everything was fine”

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Posted 2 years ago

“I bought the Ashbourne Grey Painted 2 Door Wardrobe with Drawer. I was disappointed with the quality of the product and the description on their website was also misleading. The website stated that "Requires some assembly", which should actually state that the main wardrobe section comes completely flat-packed and requires full assembly! It took almost two hours to assemble this, mainly due to the poor quality of manufacture. A number of the pre-set fixings were not perfectly lined up. Also, some of the wardrobe sections were slightly warped (particularly the back panel). So it was challenging to get the bolts into the fixings. IKEA is better quality! There were also some small scratches on the paintwork. To be fair to Chiltern Oak Furniture, when I raised this with them they sent out a touch-up pen. But overall, I wouldn't buy again.”

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Posted 2 years ago

“Very happy with the dining table, matches my Neptune chairs perfectly. Very good quality, excellent value for money. Quick and efficient delivery - thank you ! I now want a matching sideboard :)”

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Posted 2 years ago

“Great delivery. Drivers were really helpful and put the unit right where I needed it. Great quality unit but only drawback is non adjustable feet for levelling. Other than that really pleased with it.”

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Posted 2 years ago

“Good cabinet, delivered to where I needed it.”

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Posted 2 years ago

“Lovely quality, great value, looks stunning, easy ordering and delivery”

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Posted 2 years ago

“Ordering was excellent, and very easy. I was ordering a few items, and they all came together on Wednesday morning at the alloted time which was brilliant. John and Mark were absolutely outstanding, nothing was to much trouble, and they were professional courteous and friendly which makes a great change. The beds mattresses table chairs and unit were excellent value for money and look fantastic in our house I can highly recommend this company's products and especially John and Mark I will definitely be ordering more from this company.”

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Posted 2 years ago

“Excellent value for money and arrived very quickly, will definitely buy from this company again.”

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Posted 2 years ago

“Very pleased with the sideboard and the friendly delivery service. Thanks 😊”

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Posted 2 years ago

“Absolutely love my new furniture, it’s of very high quality! There were no issues with ordering, delivery and all items were as shown on the website. All furniture was very well protected and arrived in perfect condition. I’d highly recommend. Thanks Chiltern Oak!”

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Posted 2 years ago

“Delivery was fine Not thrilled with the quality, the door doesn’t fit well and is pushed out at the bottom and the paint finish is poor in places.”

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Posted 2 years ago

“I bought a display unit from COF and it was gorgeous. Good quality, good delivery service. no complaints at all.”

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Posted 2 years ago

“Quality is inconsistent. Having ordered a nest of tables, the first delivery went to the wrong address. Having waited an extra week, when they arrived the packaging looked damaged on one corner, and sure enough the largest table was damaged - wonky leg and split wood. Repacked everything and waited another week - the second set was also damaged! This time a manufacturing fault which should never have been sent out - dowels hammered in wrongly and more split wood. After yet another week the third set arrived and thankfully was OK. I did negotiate a reasonable discount with Customer Services as some compensation.”

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Posted 2 years ago

“Ordered a nest of tables and within a couple of days they arrived very well packaged and built up we are Very Pleased with the service”

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Posted 2 years ago

“Excellent service. Very happy with my tables”

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Posted 2 years ago

“Just bought a stone colour small sideboard. Bought on line, excellent service, amazing price and quality. Delivery by very helpful driver in about 5 days from ordering. Would definitely recommend this company for quality goods in immaculate delivery condition. Would order again. Excellent!!”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews