Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This sideboard is really solid and well made and fits in our house absolutely perfectly. No problems at all with delivery or the product, would definitely buy from Chiltern Oak Furniture again.”

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Posted 2 years ago

“Quick delivery & two lovely bedside tables thank you”

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Posted 2 years ago

“Very good quality products. I was really pleased with my item. Real wood and proper craftsmanship. The products don’t feel mass produced at all. Delivery was great too. I would buy again for sure.”

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Posted 2 years ago

“Very nice looking sideboard, but thats where it ends .the wood used is quite thin and rough in places , the drawers are not on runners so cant put to much in them or they'll be to heavy to open , and the cupboards are tiny inside .no way near the money paid .”

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Posted 2 years ago

“Very disappointed! Poor quality, very little oak, ill fitting doors. Looks good, but looks can be deceiving. Won’t buy online again.”

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Posted 2 years ago

“Good quality furniture for the price, perfect as a kitchen/diner sideboard and blends with my kitchen, happy I bought from Chiltern following a bad experience with a competitor in which I returned the product for refund.”

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Posted 2 years ago

“I loved the fact it was ready assembled . Good solid furniture”

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Posted 2 years ago

“Very poor quality for the money the finish is not good with very small amounts of oak used anything that is painted is planet wood Wouldn’t visit again”

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Posted 2 years ago

“I am delighted with the console table I purchased from Chiltern Furniture. It was delivered promptly and was exactly as described, and best of all ready assembled. I simply opened the box took out the console table and placed it against a wall. An excellent hassle free experience.”

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Posted 2 years ago

“Excellent service and delivery. Items were excellent quality and I’m very pleased to recommend this company”

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Posted 2 years ago

“Excellent service and products. I have bought several pieces of furniture recently and am very happy with the look and quality of the table and chairs, sideboard and tv stand.”

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Posted 2 years ago

“Nightmare service. Ordered four items, one arrived severely damaged - tried for four days to contact company by phone, email and messenger - eventually answered their phone after a another 40 minute wait. Promised they would arrange courier so I can return the bulky item (which is taking up valuable space) and get a refund. Still waiting for confirmation and still having to accommodate the box. Just noticed another item is also damaged but I’ve started to use it now - definitely would not use this company again. Their customer response time is shocking and they don’t fulfil their promises.”

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Posted 2 years ago

“Delivery on time, I love my cupboard, it takes all my groceries etc and as I only have a small kitchen as it’s a thatch cottage it works perfectly, price is excellent and would recommend it to everyone! C. Dickinson”

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Posted 2 years ago

“If I could give this company a zero I would. Ordered 5 pieces bedside tables, dressing table etc. 3 out of 5 were badly damaged, chipped and scratched wood. This is awful, I wish I stayed well away from this company. Such a waste of £500. I would recommend anyone to look elsewhere at more reputable companies when looking to buy good qualify pieces.”

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Posted 2 years ago

“Ordered a nest of tables, great quality, colour matches the pictures, packaged really well, 5 stars.”

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Posted 2 years ago

“I ordered a stool for my dressing table and the colour was a perfect match to go with my new bedroom furniture. I was very pleased with my purchase. The stool is well made, sturdy and the padding on it was very comfortable. Also delivered in good time and well packaged.”

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Posted 2 years ago

“We ordered 2 bedside cabinets and one large chest of drawers all 3 were badly damaged. They replaced them no problems. Unfortunately 2 out of the 3 replacements were damaged. Sadly when bringing in their furniture they damaged the walls and the architrave. They replaced the furniture but no offer to repair the damage to our property.The 3rd set arrived and yet again they were damaged and shocking quality. I can't tell you how disappointed we are with the products. The delivery man suggested we got a marker pen to cover some of the damage!! I would think twice before buying from this company. It's online only so you can't view the products. I have attached photos to give you an idea of the poor finish on this rather expensive furniture.”

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Posted 2 years ago

“Absolute disgrace! Ordered two sets of drawers which came really badly damaged and a sage green Florence unit, the Banbury design turned up instead. A nightmare to get hold of to rectify, told I would be contacted but had radio silence then a text message out of the blue weeks later to say a delivery company was coming to collect the damaged order. They have arrived and have on their information sheet for a completely different order so haven’t been able to collect the boxes..three massive ones that have been in my house since delivery nearly two months ago. DO NOT USE THIS COMPANY!! Still waiting on a refund of £1250 and no word yet.”

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Posted 2 years ago

“Delivery was very quick, and with DPD which is always great. Bedside tables were well packaged and in perfect condition on arrival. Thought they were a high quality for the price, we were looking for something that wouldn’t rock when the cats jump on the tables, and they are certainly very sturdy. Will definitely purchase furniture from here again.”

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Posted 2 years ago

“Purchased 1 Wilmslow two draw bedside cabinet yesterday delivered today amazing liked it so much i have ordered another one today 5 star excellent easy service delivered on time driver very pleasent product packed very well thank you.”

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Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews