Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the Rutland a painted Oak Chest of 6 drawers @ £404 to get to a room in my house was very disappointing. The first delivery had to be returned as the furniture was utterly shattered. The box had clearly been dropped during its travels from the workshop in Viet Nam. The courier refused point blank to open the box or wait for me to do so. A replacement was received. It was obvious that this was a regular occurrence. The design may look good from the photo online the material and method of construction are very basic and cheap. Though the product description is suppose to be oak its definitely not the solid oak we are use to in the UK. The wood is too soft. The leaflet in the drawers says it’s natural wood , wood veneers and painted MDF. Oak is not stated. There is no certified document to state it’s oak. I suspect it’s local Vietnamese wood. The drawer sliding action is rough being wood on wood… I.e. not sliding rollers. Should we therefore wax the wood sliders? The strength of the bottom leg support is questionable. Haven’t seen this design for 30 years. The top is not a solid oak top as seen. It’s laminated wood with cheap wood underneath. The back hardboard is stapled. My conclusion is it’s a cheap design and construction which is of poor value. Definitely not worth anyway near £404.”

Helpful Report

Posted 2 years ago

“Today we received our Rutland Oak Wine Rack. What excellent service. Beautifully packed and it now fits perfectly into our dining room. We are really pleased with the quality of the wine rack (Alas we had to fill it ourselves though 😉 Thank you for your prompt delivery, good customer service and a quality product”

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Posted 2 years ago

“Great customer service and really high quality furniture. We are really pleased with our purchases”

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Posted 2 years ago

“After moving house we were looking for a piece of furniture to go in our large kitchen/diner. After a thorough search online I discovered Chiltern Oak Furniture. Wow! So many lovely quality pieces to choose from, I needn’t have looked any further. I shortlisted a few pieces and then showed my Husband. He was equally impressed and we both agreed on the large sideboard with 2 slim drawers, 2 side cupboards and wine rack in the centre. It serves a few purposes and looks lovely, we have had many compliments. It arrived promptly, well packaged and we love the fact it is already assembled. This is really well made and of great quality. Would definitely recommend Chiltern Oak Furniture and will definitely buy from here again.”

Helpful Report

Posted 2 years ago

“A bit disappointing - crude jointing, one door catch bent and doesn't work properly and one drawer handle came off after a week !”

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Posted 2 years ago

“My furniture arrived as when stated, really good quality and beautiful finish at an affordable price. Packaging was great and it came ready assembled, what more could you ask for?”

Helpful Report

Posted 2 years ago

“This sideboard is really solid and well made and fits in our house absolutely perfectly. No problems at all with delivery or the product, would definitely buy from Chiltern Oak Furniture again.”

Helpful Report

Posted 2 years ago

“Quick delivery & two lovely bedside tables thank you”

Helpful Report

Posted 2 years ago

“Very good quality products. I was really pleased with my item. Real wood and proper craftsmanship. The products don’t feel mass produced at all. Delivery was great too. I would buy again for sure.”

Helpful Report

Posted 2 years ago

“Very nice looking sideboard, but thats where it ends .the wood used is quite thin and rough in places , the drawers are not on runners so cant put to much in them or they'll be to heavy to open , and the cupboards are tiny inside .no way near the money paid .”

Helpful Report

Posted 2 years ago

“Very disappointed! Poor quality, very little oak, ill fitting doors. Looks good, but looks can be deceiving. Won’t buy online again.”

Helpful Report

Posted 2 years ago

“Good quality furniture for the price, perfect as a kitchen/diner sideboard and blends with my kitchen, happy I bought from Chiltern following a bad experience with a competitor in which I returned the product for refund.”

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Posted 2 years ago

“I loved the fact it was ready assembled . Good solid furniture”

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Posted 2 years ago

“Very poor quality for the money the finish is not good with very small amounts of oak used anything that is painted is planet wood Wouldn’t visit again”

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Posted 2 years ago

“I am delighted with the console table I purchased from Chiltern Furniture. It was delivered promptly and was exactly as described, and best of all ready assembled. I simply opened the box took out the console table and placed it against a wall. An excellent hassle free experience.”

Helpful Report

Posted 2 years ago

“Excellent service and delivery. Items were excellent quality and I’m very pleased to recommend this company”

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Posted 2 years ago

“Excellent service and products. I have bought several pieces of furniture recently and am very happy with the look and quality of the table and chairs, sideboard and tv stand.”

Helpful Report

Posted 2 years ago

“Nightmare service. Ordered four items, one arrived severely damaged - tried for four days to contact company by phone, email and messenger - eventually answered their phone after a another 40 minute wait. Promised they would arrange courier so I can return the bulky item (which is taking up valuable space) and get a refund. Still waiting for confirmation and still having to accommodate the box. Just noticed another item is also damaged but I’ve started to use it now - definitely would not use this company again. Their customer response time is shocking and they don’t fulfil their promises.”

Helpful Report

Posted 2 years ago

“Delivery on time, I love my cupboard, it takes all my groceries etc and as I only have a small kitchen as it’s a thatch cottage it works perfectly, price is excellent and would recommend it to everyone! C. Dickinson”

Helpful Report

Posted 2 years ago

“If I could give this company a zero I would. Ordered 5 pieces bedside tables, dressing table etc. 3 out of 5 were badly damaged, chipped and scratched wood. This is awful, I wish I stayed well away from this company. Such a waste of £500. I would recommend anyone to look elsewhere at more reputable companies when looking to buy good qualify pieces.”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews