Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,126 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish the whole process ran smoothly. I was kept well informed at each stage. The item we chose was so well priced compared to like for like with other companies. Delivery was great and on time and the delivery lads were professional and well mannered. We will definitely choose Chiltern oak again for well priced good quality items.”

Helpful Report

Posted 2 years ago

“I bought an excellent, attractive wine rack, with a drawer at the top. Ordering and delivery were excellent and the value for money is clear to see.”

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Posted 2 years ago

“Delivery was within agreed time slot the wardrobe I purchased was well made and easy to assemble.”

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Posted 2 years ago

“A good range of furniture made from quality materials and reasonably priced. Could do with lubricating runners on the furniture as the wood on wood sometimes sticks.”

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Posted 2 years ago

“Excellent service, always kept upto date with order. Very pleased with product and great value for money.”

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Posted 2 years ago

“As the item I wanted was quite small (wine cabinet) I thought I might be able to purchase it direct from the store in Irthlingborough. Not possible so arranged delivery which I was told would be about 5-10 working days. I asked if I would receive an e-mail prior to delivery but was told I would receive a phone call. No phone call but item arrived at 07.15 this morning (within the 10 days) very lucky I was in as I was just about to leave for work. Delivery driver said I was lucky to have received it early!! Box badly damaged but luckily contents ok as there was no way I would have been able to re-box item if I'd had to return it. What's the point of leaving your e-mail and phone number if you're not contacted.”

Helpful Report

Posted 2 years ago

“Bought 2 bedside cabinets, took 1 week to arrive, one had a cracked front so contacted Chiltern Oak customer services by email as requested and sent images of the damage. I had to call them up 3 days later to chase a response which they then got back to me offering me a discount which I declined. They then organised a swap over where they pick up the damaged unit and give me the new one. That took another 1 week to arrive. When I opened the package, the replacment was more damaged than the first one. Called up their customer services, was given a scripted "you need to contact us by email and send photos" which I did then again I had to chase up a day or so later to be told that they will organise another swap. I was extremely annoyed at their "don't really care" attitude and told them that if they didn't open the package when it arrived from China to make sure it wasn't damaged then I would be sending the damaged one and the undamaged one back and would be asking for a full refund. They said they would only do that if I had kept the packing so this wouldn't be possible, to which I replied that I had kept every single piece of packaging. The phone went silent then she said that she would make sure someone looked at it before it was sent to me. They did send another one, which took another 8 days, but they had opened it to check because the packaging inside was different to how it comes from the factory. So at least they did that. I got no compensation. I ordered on the 6th June and finally recieved all the pieces on the 30th of June. Summary - All the stats info on this site are not correct. It's not possible for them to do next day, so it can't possibly be the average delivery time. I've read so many "damaged items" reviews that it can't possibly be 96%. Queries resolved in "Under an hour" is a completely off the mark, try 1-2 weeks after you start chasing them (read the other reviews below)”

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Posted 2 years ago

“Cheap uneven sided and feels like plastic rather than wood. Shelves are out of line too. Absolute rubbish.”

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Posted 2 years ago

“My first order went missing. I had to chase it up. When it came one of the table legs was snapped, having to wait, again, for a replacement. Very disappointed!!! 😡”

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Posted 2 years ago

“The nest of tables I ordered arrived with the largest one damaged beyond belief. The wood on the table top was broken and one leg was not attached. I contacted Chiltern about the damage and was told to send photos, which I did. No word of apology, or offer to send a replacement. The tables were eventually collected 15 DAYS LATER, and the refund arrived another 6 days after that. Not impressed.”

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Posted 2 years ago

“Great service. I ordered a dining table at a great price, followed by an email pretty much straight away to say when it would arrive which was about 7 days later. Would definitely order further furniture from them.”

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Posted 2 years ago

“Delivery of my chairs came exactly as advised by DPD and I was so delighted with them, look exactly as advertised and packed to perfection to save any damage Thank you Chiltern.”

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Posted 2 years ago

“Bought small bedside cabinet and quite disappointed at quality of make. The drawers don't open and shut properly and fall off the runner. You have to hold the back of the drawers steady to open the drawer, it then falls off the runner so you have to fiddle it about to close. The spray quality is average too as you can see some lacquer blemishes. Wouldn't buy again if this is the best they can do”

Helpful Report

Posted 2 years ago

“I initially wanted my furniture to be from the Cotswolds company however they didn’t have the colour I wanted plus the delivery took too long so I ordered from Chiltern Oak as the furniture is very similar. I ordered a console table and a hutch in Chester Stone. Both came on the day expected however came hours earlier than the scheduled time which was slightly annoying as I had to rush home from work. Both were unpackaged and put up and very pleased with them both. The only niggle I have is that I can tell it’s not as good quality as Cotswold as some bits of wood are more flimsy when opening and closing doors and isn’t as smooth. Overall pleased with the purchases.”

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Posted 2 years ago

“Ordered the Ashbourne wine sideboard at s great price in the sale. I am absolutely delighted with it. Excellent service from Chiltern and prompt delivery. The sideboard was well packaged, assembled and just needed the drawer/door knobs attached. The quality is excellent and looks great in my new kitchen. Thank you !”

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Posted 2 years ago

“Excellent customer service from Chiltern Oak. Our order arrived within 48 hours,promptly delivered (DPD) with advance notice - Our bookcase was expertly packed, I have never seen such thorough and strong packing on any piece of furniture and the best of all FREE DELIVERY. Well done i will be using your company again. We love our new bookcase. 5 Stars all round.”

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Posted 2 years ago

“Arrived broken. Clearly handled with no care either in storage or with the courier. Very disappointed and dissatisfied with my purchase. Unfortunately I would not recommend this service. It’s a shame, the product would have been nice otherwise.”

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Posted 2 years ago

“Ordered the tables to match grey furniture in the room.quality of table is very good but no way is it grey !,On the box it says truffle colour definitely not grey !”

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Posted 2 years ago

“The service was prompt and the delivery guys were great,they brought the wardrobe all the way into my flat even though they were just supposed to just leave it downstairs because my mum was there on her own. Great service.”

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Posted 2 years ago

“I bought 2 items from chiltern oak. both look amazing and are of a similar high standard to more expensive furniture pieces we own. amazing value for money and look perfect.”

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Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews