Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,131 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have Received my order which is damaged and incomplete, I have tried calling and emailing for the past few days and you simply cannot get any answer or reply from emails sent What a absolute joke to be trading in this way I will be reporting this company to trading standards as I’ve payed for goods and have not received them”

Helpful Report

Posted 4 years ago

Hi Brendan. I'm really sorry for the delay in responding to your emails, we're really snowed under in Customer Services at the moment and addressing issues in a chronological order. We don't ignore issues intentionally and I believe your issue is in the process of being dealt with now. Hopefully this hasn't put you off ordering from us in the future. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“Very disappointed, havent recieved delivery of items as advised (incidentally the date was later than expected based on the website info), tracking with courier states not recieved parcel. Called the company who said they would get back to me. At the very least I expect the courtesy of a call back with a delivery date update. No they're closed now. Ordered two bedside cabinets with the intention of ordering full furniture for two bedrooms.......I dont think so after my experience so far.”

Helpful Report

Posted 4 years ago

Hi Carolyn, I'm sorry to hear that there was some communication issues regarding delivery. I can see that the item was due for delivery today between 10:05 - 11:05am. Hopefully you have now received them and are happy with the furniture you've received. I sincerely hope this experience hasn't put you off ordering from us in the future. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“The two chests of drawers were listed as being wood and mdf, the back and side panels are mdf, the back is unfinished and full of staple holes on both units. The paintwork on both units was chipped in numerous areas and one unit had a fist-sized chunk that had been knocked out somehow and badly glued back into place. It looked like someone had tried to disguise the damage. Offering a refund or replacement is not good enough. I don’t want to carry these things up the stairs and unpackage them, only to find that I have to send them back. You can get the same or better from a flat pack wholesaler, you dont need to pay the premium prices that Chiltern charge.”

Helpful Report

Posted 4 years ago

Hi. I'm very sorry to see that you have left us the lowest possible feedback. although understand the reasons why. It is never our intention to send out damaged goods as we wouldn't intend to something that would need to be returned, at cost to us. Furthermore, and most importantly, we wouldn't want our customers to receive damaged goods. Unfortunately sometimes this is inevitable and at that stage, we don't really have any other options other than to collect/replace, collect/refund, or offer a percentage discount to keep the existing item in its current condition. I do maintain that I don't believe this product is comparable to any flatpack furniture, but that's of course down to personal choice. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“Ordered 3 weeks ago. Still not arrived despite claiming to deliver within 5-10 working days. External courier text a delivery date. If this is not convenient you then have to wait another 7 days for the courier to text another delivery date. Ridiculous system. Customer service unhelpful. Will not be coming back!! Avoid at all costs!!”

Helpful Report

Posted 4 years ago

“I ordered a 5drawer chest on 8thJanuary which was delivered on the 12th.On opening the chest was the wrong colour. On checking the packaging it was clearly marked cream and not grey as ordered. Pickup was arranged (two different vans arrived) and a replacement sent. The replacement was sent but in a disgraceful condition. It had obviously been dropped as the joints were all showing. In addition some of the packaging was missing and much of the rest just thrown in the box. I believe this was probably a previous returned item. Although the staff at Chiltern were polite i believe someone in authority should have had the decency to contact me. I am still waiting for the second item to be collected and for my full refund.”

Helpful Report

Posted 4 years ago

“I was advised 1 day before delivery was due that the external courier did not load our order of a dining table and 6 chairs onto the delivery vehicle and delivery cannot be guaranteed before Christmas. This is absolutely unacceptable. The website promises delivery before Christmas if an order is placed before December 15th, yet we will not be getting ours, despite placing the order 3 weeks ago. A measly £30 credit voucher on an order of nearly £1000 is hardly what I would consider a good will gesture when faced with the prospect of eating Christmas dinner on the floor!”

Helpful Report

Posted 4 years ago

Hello there. I'm very sorry to see that you have left us the lowest possible feedback. I completely understand your frustrations with regards to the initial failed delivery, however there seems to be some confusion regarding the delivery date. The order will be delivered before Christmas (no later than 23rd Dec). I believe this has been relayed to you but possibly there is some wires crossed somewhere. Apologies again for the initial delivery issues. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“Very disappointed. Ordered a coffee table. Got confirmation of order, then next day emailed to say they do NOT deliver to the Isle of Wight. Most other companies deliver here. We are part of England. I was trying to give a British company business, but obviously they don't need. Shall not recommend.”

Helpful Report

Posted 4 years ago

Hi Jenny. Whilst I can understand your frustrations, we try to avoid this disappointment by mentioning this in our Delivery Information section, with the Isle of Wight specifically mentioned as an undeliverable area. The problem is not necessarily getting the item to you, which can be done at some expense to us, it's the logistical issues and expense that may occur should the item arrive damaged that's the main issue, and the reason we unfortunately had to stop making deliveries to these locations a few years ago. With the additional transportation and handling required to reach you, this increases the likelihood of damage. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“Terrible customer service and incompetent delivery. Dining table delivered without legs despite my prompting the drivers for an additional item. Spend your money with a different retailer.”

Helpful Report

Posted 4 years ago

“Damaged items. Problems with items being collected. Would not recommend.”

Helpful Report

Posted 4 years ago

“This is third order the first two no problems had damaged chairs which were replaced straight away.Idecided to order something else Which was offered as next day I changed date to yesterday as earliest day off I could have off work waited all day no message emailed twice 4 phone calls no reply voicemail no call backs rang this morning still no reply is the company no longer trading will report to various complaint sites if no answer today”

Helpful Report

Posted 4 years ago

Hi Sharon. Apologies that you haven't been able to get hold of us. We're experiencing an extremely high volume of calls and emails at the moment, which coupled with some staff absences has put us behind somewhat. I'll give the guys in Customer Services a nudge and ask them to get back to you ASAP. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

Hi Sharon. Just looking in to this further and it looks like we got back to you last night. Please let us know if you haven't received the email. Your collection and delivery will take place tomorrow. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“We received faulty good on the 23 September and despite various phone calls and emails have not received a pick up date. We were informed we would not receive a refund until the item was received back in the warehouse. Your item was advertised as oak but, when unpacking from the bottom, the base was damaged and not oak. The wooden fixings were also nailed in and split. We did not unpack further and sealed it up. We have contacted you by both email and phone to no avail.”

Helpful Report

Posted 4 years ago

“Faulty furniture Refusal to replace in timely manner. Rude and unhelpful staff who do not know what’s written in their own returns policy. They lie when they say they check everything before it is sent out.”

Helpful Report

Posted 4 years ago

Hello there. I'm very sorry to see that your furniture arrived damaged. We never intentionally send out damaged furniture but these things can happen from time to time, particularly in transit. I believe a collection and replacement was arranged on our next day delivery service whilst you were on the phone to a member of our customer services team - unfortunately we can't offer a quicker service than that. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“Order arrived damaged on the 29th and I'm still waiting to receive my money back. Shocking service.”

Helpful Report

Posted 4 years ago

“I have ordered a bench 2 wks ago.Still not arrived .Any reasons.”

Helpful Report

Posted 4 years ago

Hello there. This sounds like a strange one. If we had received an order from you and there was a delay with it you would have heard from us long before now. As your review has been left anonymously I'm unable to look in to this further, please contact us on sales@chilternoakfurniture.co.uk and we'll be happy to look in to it for you.

Posted 4 years ago

“So me and the missus ordered the Hampshire Tv stand and it came with no issues or faults. So the following week we ordered the Hampshire Nest of Tables. After waiting a few days and not receiving the unit I decided to ring customer service. Two days to get through to someone who could actually help and answer my question where my purchased item is. They accidentally didn’t put my order through even though it had been paid for. So I waited a full week to revive the item and unpacked it only for it being damaged. They haven’t bothered to even assemble it correctly. So one week I waited to receive a damaged unit and again what a surprise no answer when you call customer service. See photos attached”

Helpful Report

Posted 4 years ago

Hi Kevin, I'm really sorry to hear that there have been some difficulties with your follow-up order. From the images you've proved this looks like a clear case of transit damage, and something we can sort out for you promptly. I'm sorry that you've been unable to get through on the phone, the phone lines are incredibly busy at the moment, but if you're able to follow this up with an email too that would be very helpful. Kind regards, Chiltern Oak Furniture.

Posted 4 years ago

“Don’t bother buying from this company. Completely incompetent to deal with, they give dates for delivery which they know they can’t fulfil. Avoid.”

Helpful Report

Posted 4 years ago

“Don't use this company. I ordered a dining set from them. Two of the items were missing and table was damaged. Day after day calling them and all you get is apologies and excuses. They give you dates when you're furniture should arrive but no-one turns up. You call them and all they say is they forgot to raise it whatever that means. Con merchants 😡🤬😠”

Helpful Report

Posted 4 years ago

“i have called several times today, ordered 2 beds and one delivered! no one is answering calls or emails. !!!!”

Helpful Report

Posted 4 years ago

“Ordered the rutland 4’6” oak bed all ok. We were given a date and time for delivery, only to receive an e-mail 15 minutes before time slot to end 17.15pm that the bed was not been delivered due to no stock, availability due about approximately 6 weeks later how on earth this order was not picked up on the morning is disgusting we would not recommend this company to anyone”

Helpful Report

Posted 4 years ago

“Shocking and bad communication”

Helpful Report

Posted 4 years ago

Hi Daryl. I'm very sorry to see that you've left us the lowest possible feedback. I can see that you've placed an order with us but can't see any correspondence from the email address you've used. Would it be possible to forward on details of the issues you've encountered to sales@chilternoakfurniture.co.uk so that I can have a look in to this and see what went wrong on this occasion? Many thanks, Chiltern Oak Furniture.

Posted 4 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,131 reviews