Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very relaxed and friendly. With no hard sell. The product sells itself”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us a review, it is much appreciated. Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“Excellent well constructed and practical table. Not flashy, not old fashioned - just right.”

Helpful Report

Posted 2 years ago

Hi Edward, Thank you for taking the time to leave us a review, it is much appreciated. We are very pleased to hear you are happy with your new table. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“Delivery was good but drawers arrived damaged. Big chip out of them and a cracked drawer.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving us a review. We are very sorry to hear that your new drawers arrived damaged. Please email us on sales@chilternoakfurniture.co.uk so we can look into this further for you. Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“Ordered a dressing table form here. The website has a picture of the dressing table, with a mirror and stool. Clicked on buy and ordered. Only a table arrives. The mirror and stool arent included, but this is not at all clear from the website. There is no link to buy them. You have to specifically search for them, and then they don't have stock. Not a good customer experience, and I feel like I have been mis-sold to. On phoning the shop, I had to wait 30 mins for an answer.”

Helpful Report

Posted 2 years ago

“I have got to say this has been my worst experience ever with any furniture company they take at least a week to return any email or dont bother at all, We had delivered a Kingsize bedstead, 2 x bedside tables and a 6 drawer chest. one of the bedside tables arrived completly smashed and the 6 Drawer chest had lumps and bumps on top of the wood when you are paying £520 for a chest of drawers you expect exceptional quality , We then said we will have them replaced which they said on the phone would happen by Thursday this week ,we then get a email to say that there is none in stock and discontinued line We have spent £1300 for some accessories to complete a bedroom that we have just had built in wardrobes and we cant complete with all matching goods and no sorry and again no answer to a Email thast i sent a week ago- I would give this company a very wide birth - No customer care, once they have your money !!!!”

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Posted 2 years ago

“Bedside cabinet ! Was EXCELLENT EXTREMELY WELL MADE . I WOULD MOST CERTAINLY RECOMEND THIS COMPANY SUPERB CRAFTMANSHIP .MANY THSNKS FOR PROMPT DELIVERY. JULIA LARKIN”

Helpful Report

Posted 2 years ago

Hi Julia, Thank you so much for leaving us a review. We are very pleased to hear how happy you are with your new furniture. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“Fantastic furniture, really happy with our sage green bedroom set. Delivery was fast and the two delivery drivers who we paid extra for the white glove service to assemble five pieces were polite, friendly and put it all together nicely in record time! What would have taken me a week took them a mere half an hour. Would recommend! Thank you.”

Helpful Report

Posted 2 years ago

Hi Sophie, Thank you so much for leaving us a lovely review, it is much appreciated. We are very pleased to hear how happy you are with your new furniture and the delivery experience you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“Love my new wine rack. Furniture arrived within the week and was fab. Easy to order and have had it for a few weeks and love it”

Helpful Report

Posted 2 years ago

Hi Kay, Thank you so much for taking the time to leave us a review, it is much appreciated! We are delighted to hear how happy you are with your new furniture, and hope to hear again from you in the future! Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“Furniture ordered did not arrive. Poor customer service, I was advised emails not replied to because they were too busy. Emails only answered when I cancelled the order. Very disappointing and would not recommend.”

Helpful Report

Posted 2 years ago

“An order was placed on 22 November - the goods were in stock according to the website and should be delivered within 3 working days. No goods have so far been received and emails not answered or communication as to when delivery is likely to be. I have just spent 50 minutes in your telephone queuing system and finally a message saying "sorry we could not take your call, please leave a message and we will get back to you" was received. So basically what a waste of nearly an hour and I am still no closer to finding out where my order is despite the cost of the goods being taken from my card when the order was placed. Disappointing to say the least!! I will now consider my next actions.”

Helpful Report

Posted 2 years ago

“Nice and neat looking and quick delivery but the item is pretty expensive for what it is as wood is very cheap looking and not the best quality.”

Helpful Report

Posted 2 years ago

“Delivery was quicker than expected - lovely oak 20 bottle wine rack with 2 drawers - matched our furniture perfectly.”

Helpful Report

Posted 2 years ago

“Cabinet delivered damaged with a warped door that would not close. Replacement cabinet was sent - upon opening the box it was completely shattered. How anyone could send a replacement in the state it is in is beyond me. It's like a bizarre collection of broken parts. I think damaged items just get put back into circulation so it's a lottery what you receive. Oh - and I challenge anybody to call their customer service team and get them to pick up. I've been waiting for 30mins and it's my second attempt. 100% record of failure so far. Not sure how they are still in business.”

Helpful Report

Posted 2 years ago

“I am so pleased with my kitchen larder cupboard so much space and solid and well made it was a big decision to get this but now I wished I had done it sooner,I show all my family and friends and every one thinks it is fab thank you so much suesue”

Helpful Report

Posted 2 years ago

“Was extremely happy with Chiltern from the start to the finish. Furniture was delivered on time and every thing was perfect and looked exactly like I chose from pictures. Have had so many people comment on my furniture, I Would definitely p recommend to all my family and friends.”

Helpful Report

Posted 2 years ago

“Great quality and delivery.”

Helpful Report

Posted 2 years ago

“Customer service is rubbish have phoned no answer emailed asked for photos then no response. How this company is still in business I don't know look on independent review website for true reviews”

Helpful Report

Posted 2 years ago

“Really good service start to finish from Chiltern Oak Furniture . Goods arrived when they advised it would . Really very well packed and the quality of the goods cant be faulted. Customer service is the best weve experianced from any on lne provided . would 100% buy from here again . Service at its best . Thank you. Tb from Sunderland”

Helpful Report

Posted 2 years ago

“I have bought a Hampshire White painted Oak double bed frame and after only a year and half the bed frame was broken as you can see on the attached below, I have complained and explained this if the company can exchange or refund some of it and told me "the item has presumably been used many hundreds of times and no longer take responsibility for structural issues" which is in my experience is a statement that seems rather hollow and their advert says 'made to lasts' BEWARE for those who want to buy this product. RUBBISH!!”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews