Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bedside cabinet ! Was EXCELLENT EXTREMELY WELL MADE . I WOULD MOST CERTAINLY RECOMEND THIS COMPANY SUPERB CRAFTMANSHIP .MANY THSNKS FOR PROMPT DELIVERY. JULIA LARKIN”

Helpful Report

Posted 1 year ago

Hi Julia, Thank you so much for leaving us a review. We are very pleased to hear how happy you are with your new furniture. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Fantastic furniture, really happy with our sage green bedroom set. Delivery was fast and the two delivery drivers who we paid extra for the white glove service to assemble five pieces were polite, friendly and put it all together nicely in record time! What would have taken me a week took them a mere half an hour. Would recommend! Thank you.”

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Posted 1 year ago

Hi Sophie, Thank you so much for leaving us a lovely review, it is much appreciated. We are very pleased to hear how happy you are with your new furniture and the delivery experience you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Love my new wine rack. Furniture arrived within the week and was fab. Easy to order and have had it for a few weeks and love it”

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Posted 1 year ago

Hi Kay, Thank you so much for taking the time to leave us a review, it is much appreciated! We are delighted to hear how happy you are with your new furniture, and hope to hear again from you in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Furniture ordered did not arrive. Poor customer service, I was advised emails not replied to because they were too busy. Emails only answered when I cancelled the order. Very disappointing and would not recommend.”

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Posted 1 year ago

“An order was placed on 22 November - the goods were in stock according to the website and should be delivered within 3 working days. No goods have so far been received and emails not answered or communication as to when delivery is likely to be. I have just spent 50 minutes in your telephone queuing system and finally a message saying "sorry we could not take your call, please leave a message and we will get back to you" was received. So basically what a waste of nearly an hour and I am still no closer to finding out where my order is despite the cost of the goods being taken from my card when the order was placed. Disappointing to say the least!! I will now consider my next actions.”

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Posted 1 year ago

“Nice and neat looking and quick delivery but the item is pretty expensive for what it is as wood is very cheap looking and not the best quality.”

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Posted 1 year ago

“Delivery was quicker than expected - lovely oak 20 bottle wine rack with 2 drawers - matched our furniture perfectly.”

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Posted 2 years ago

“Cabinet delivered damaged with a warped door that would not close. Replacement cabinet was sent - upon opening the box it was completely shattered. How anyone could send a replacement in the state it is in is beyond me. It's like a bizarre collection of broken parts. I think damaged items just get put back into circulation so it's a lottery what you receive. Oh - and I challenge anybody to call their customer service team and get them to pick up. I've been waiting for 30mins and it's my second attempt. 100% record of failure so far. Not sure how they are still in business.”

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Posted 2 years ago

“I am so pleased with my kitchen larder cupboard so much space and solid and well made it was a big decision to get this but now I wished I had done it sooner,I show all my family and friends and every one thinks it is fab thank you so much suesue”

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Posted 2 years ago

“Was extremely happy with Chiltern from the start to the finish. Furniture was delivered on time and every thing was perfect and looked exactly like I chose from pictures. Have had so many people comment on my furniture, I Would definitely p recommend to all my family and friends.”

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Posted 2 years ago

“Great quality and delivery.”

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Posted 2 years ago

“Customer service is rubbish have phoned no answer emailed asked for photos then no response. How this company is still in business I don't know look on independent review website for true reviews”

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Posted 2 years ago

“Really good service start to finish from Chiltern Oak Furniture . Goods arrived when they advised it would . Really very well packed and the quality of the goods cant be faulted. Customer service is the best weve experianced from any on lne provided . would 100% buy from here again . Service at its best . Thank you. Tb from Sunderland”

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Posted 2 years ago

“I have bought a Hampshire White painted Oak double bed frame and after only a year and half the bed frame was broken as you can see on the attached below, I have complained and explained this if the company can exchange or refund some of it and told me "the item has presumably been used many hundreds of times and no longer take responsibility for structural issues" which is in my experience is a statement that seems rather hollow and their advert says 'made to lasts' BEWARE for those who want to buy this product. RUBBISH!!”

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Posted 2 years ago

“Sadly the Rutland a painted Oak Chest of 6 drawers @ £404 to get to a room in my house was very disappointing. The first delivery had to be returned as the furniture was utterly shattered. The box had clearly been dropped during its travels from the workshop in Viet Nam. The courier refused point blank to open the box or wait for me to do so. A replacement was received. It was obvious that this was a regular occurrence. The design may look good from the photo online the material and method of construction are very basic and cheap. Though the product description is suppose to be oak its definitely not the solid oak we are use to in the UK. The wood is too soft. The leaflet in the drawers says it’s natural wood , wood veneers and painted MDF. Oak is not stated. There is no certified document to state it’s oak. I suspect it’s local Vietnamese wood. The drawer sliding action is rough being wood on wood… I.e. not sliding rollers. Should we therefore wax the wood sliders? The strength of the bottom leg support is questionable. Haven’t seen this design for 30 years. The top is not a solid oak top as seen. It’s laminated wood with cheap wood underneath. The back hardboard is stapled. My conclusion is it’s a cheap design and construction which is of poor value. Definitely not worth anyway near £404.”

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Posted 2 years ago

“Today we received our Rutland Oak Wine Rack. What excellent service. Beautifully packed and it now fits perfectly into our dining room. We are really pleased with the quality of the wine rack (Alas we had to fill it ourselves though 😉 Thank you for your prompt delivery, good customer service and a quality product”

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Posted 2 years ago

“Great customer service and really high quality furniture. We are really pleased with our purchases”

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Posted 2 years ago

“After moving house we were looking for a piece of furniture to go in our large kitchen/diner. After a thorough search online I discovered Chiltern Oak Furniture. Wow! So many lovely quality pieces to choose from, I needn’t have looked any further. I shortlisted a few pieces and then showed my Husband. He was equally impressed and we both agreed on the large sideboard with 2 slim drawers, 2 side cupboards and wine rack in the centre. It serves a few purposes and looks lovely, we have had many compliments. It arrived promptly, well packaged and we love the fact it is already assembled. This is really well made and of great quality. Would definitely recommend Chiltern Oak Furniture and will definitely buy from here again.”

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Posted 2 years ago

“A bit disappointing - crude jointing, one door catch bent and doesn't work properly and one drawer handle came off after a week !”

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Posted 2 years ago

“My furniture arrived as when stated, really good quality and beautiful finish at an affordable price. Packaging was great and it came ready assembled, what more could you ask for?”

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Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews