Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,126 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Delivery was about 10 days so a bit slower than expected. Quality is fine for what we paid for it.”

Helpful Report

Posted 6 years ago

Hey there, Thanks for the great review, we're extremely sorry delivery was a little slower than you were expecting, however we do state that deliveries do normally take anywhere from 5 to 10 working days, however we will certainly use your feedback to see if there are any improvements we can make to give even better customer experience, we hope that you enjoy your furniture! :)

Posted 6 years ago

“Great product, fast and efficient service. Just a pity you can't have a choice of delivery days but I would definately order from Chiltern oak again.”

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Posted 6 years ago

Hey there, Thanks for the 5* rating, it means a lot that you'd give us the highest possible rating. We hope you enjoy your furniture and shop with us again! :)

Posted 6 years ago

“Good quality bookcase.”

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Posted 6 years ago

Hi Lorna, Thanks for the excellent review, we really appreciate it! :)

Posted 6 years ago

“Very prompt delivery, was most impressed. Drivers very helpful and professional. When the furniture was taken out of the packaging, I was exceedingly happy with the quality and style. Both items fitted perfectly into the bays either side of my chimney breast. Would certainly recommend Chiltern to buy Oak furniture, substantially cheaper than Oak Furnitureland!”

Helpful Report

Posted 6 years ago

Hi Pauline, Thank you so much for the amazing review! We thrilled that you enjoyed your shopping experience with us, as we believe in putting the customer fist! We hop you shop with us again soon! :)

Posted 6 years ago

“Yes,ery happy,i love it thankyou & the service is second to none.😆”

Helpful Report

Posted 6 years ago

Hi Susan, Thank you for the amazing 5* review, we really appreciate it! Glad that you found our service to be a pleasure and we hope that you come back to shop with us soon! :)

Posted 6 years ago

“Excellent service. Very quick delfor dry and free postage to the Scottish highlands. Thank you! Just placed a second order.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your amazing review and rating, we really appreciate it! :)

Posted 6 years ago

“This is my second order from this company and they did not fail to impress.Ordered a very nicely priced nest of tables and received it two days later!Lovely chunky wooden topped tables. Excellent quality and great customer service. Will definitely use again”

Helpful Report

Posted 6 years ago

Hi Amanda, Thank you for the fantastic review! We're thrilled that you found the items to be of good quality as aim to only provide the best in terms of quality, we hope that you order with us again soon! :)

Posted 6 years ago

“Order arrived on time. Product very good for the price.”

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Posted 6 years ago

Hey there, Thank you for your awesome review, we really appreciate it, enjoy your furniture! :)

Posted 6 years ago

“Great quality item and very fast delivery. Thank you.”

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Posted 6 years ago

Hi Karen, Thank you for the fabulous review! It means a lot to us to know that were doing things right, we hope that you shop with us again some time soon! :)

Posted 6 years ago

“Bought for a present was just perfect”

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Posted 6 years ago

Hey there, Thank you for the awesome 5* review, we really appreciate it! And congratulations on being our 1,000th reviewer! :)

Posted 6 years ago

“Very solid Coffee Table not much self assembly and easy to do. Matches very well the two Lamp TablesI bought a few years ago.”

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Posted 6 years ago

Hi Kathleen, Thank you for the excellent review and the kind words! We love nothing more than to hear from our satisfied customers, enjoy your furniture! :)

Posted 6 years ago

“Beautiful little bookcase, and very well packaged. My only gripe is your website says next day delivery and took a week to deliver.”

Helpful Report

Posted 6 years ago

Hi Tamzyn, Thank you so much for the excellent review and the kind words, we're disappointed to hear about the issue with delivery however from your feedback have already taken steps to make sure it doesn't happen again, we hope that you shop with us again soon! :)

Posted 6 years ago

“Love the little book case I ordered! The quality is 100% & it looks stunning. Great price and arrived on time- thanks”

Helpful Report

Posted 6 years ago

Hi There, Thank you for the fantastic review, It means a lot to us! We are glad to hear you found the quality to be 100% as we at Chiltern Oak only sell furniture of the Gold standard! Enjoy your furniture :)

Posted 6 years ago

“Exactly as ordered. Good quality and price. Delivered as stated”

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Posted 6 years ago

Hi There, Thank you for the fantastic review! It's always a pleasure to hear from our satisfied customers, we hope that you visit us again soon! :)

Posted 6 years ago

“The tv stand arrived perfectly packaged and was in lovely condition we are very pleased with our purchase”

Helpful Report

Posted 6 years ago

Hi There, Thanks so much for the awesome 5* review, we thrilled to hear that you're pleased with your purchase as we pride ourselves on our excellent customer service, we hope you enjoy your furniture :)

Posted 6 years ago

“Arrived on time, helpful delivery guys. Well packed furniture, good price.”

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Posted 6 years ago

Hi Mr Penman, Thank you for the fantastic review, we really appreciate it! Enjoy your furniture! :)

Posted 6 years ago

“I am normally cautious ordering online from companies I don't know, however for some reason I didn't hesitate with Chiltern Oak. We are extremely please with the items we have purchased and will certainly be ordering more in the near future. I cannot recommend this company enough. Friendly and efficient and the quality exceeds the photo's you see on line. Delivery service is excellent and reliable. I would not hesitate to recommend to others.”

Helpful Report

Posted 6 years ago

Hi There, Thank you so much for this absolutely amazing review! We are so pleased that you found us to be the perfect online furniture store! We hope that you come back to us the next time your after some high quality, low-priced, stylish furniture! :)

Posted 6 years ago

“the bedside cabinet is perfect for our use and has been manufactured to a very high standard, will definitely recommend this company.”

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Posted 6 years ago

Hi Barbara, Thank you for your awesome review, we're thrilled that you're pleased with the quality of your furniture, as we pride ourselves on selling only the very best on offer! We hope you come back to us soon! :)

Posted 6 years ago

“My table arrived when promised. The table is superb quality and meets my needs brilliantly. I'd definitely recommend using this company again!”

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Posted 6 years ago

Hi Julie, Thanks for the fabulous review, it means a lot to us! We hope that you enjoy your furniture and come back to us soon! :)

Posted 6 years ago

“Fast free delivery and well packaged”

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Posted 6 years ago

Hey There, Thank you for the absolutely amazing review, we love nothing more than to hear from our satisfied customers, enjoy your furniture! :)

Posted 6 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews