Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality piece of furniture that did not need self assembly which must be a bonus. Good value piece of furniture and the colour was perfect especially like the natural wood combination.”

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Posted 3 years ago

“Excellent quality and prompt delivery.”

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Posted 3 years ago

“Excellent service, delivered promptly. Really pleased with sideboard.”

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Posted 3 years ago

“Excellent service, item packaged really well to avoid damage. Over the moon with the quality and price. Highly recommended on all points.”

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Posted 3 years ago

“Excellent service speedy delivery courteous delivery staff”

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Posted 3 years ago

“Excellent service, next day delivery, solid attractive product and colour as shown. Good price. Totally recommend.”

Chiltern Oak Furniture 5 star review on 16th February 2021

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Posted 3 years ago

“Give credit where it is due. Great furniture happy all round. Second time ordering and I will not hesitate to buy again. Coffee table very well packaged. Great piece of furniture”

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Posted 3 years ago

“Product come fast but had slight dent on wood front... was offered a % of money back or replacement item. customer service was good would use again”

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Posted 3 years ago

“Excellent service very helpful staff when I had a query on the phone. Delivery was quick and on time. I would recommend.”

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Posted 3 years ago

“Dressing table had fault .phoned 4 times and emailed, was told they would have to speak to workshop manager still await a response. Poor customer service”

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Posted 3 years ago

“Ordered 3 weeks ago. Still not arrived despite claiming to deliver within 5-10 working days. External courier text a delivery date. If this is not convenient you then have to wait another 7 days for the courier to text another delivery date. Ridiculous system. Customer service unhelpful. Will not be coming back!! Avoid at all costs!!”

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Posted 3 years ago

“Ordered my little bookcase on saturday, it was delivered on Tuesday, excellent service and very pleased with it. Will be ordering more furniture from this company.”

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Posted 3 years ago

“Nice web site. Easy to place order. Seem a nice company to deal with. Difficult to tell what the quality of the chest of drawers I was purchasing was like but I was a bit diassapointed as the carcass was very lightweight veneer. Overall it was nicely machined and looked Ok. I just wished the description made it more clear. It's great that they offer free returns for any reason. The only problem is that it's almost impossible to extract the furniture without demolishing a lot of the packaging and wrapping (very well protected) and they of course require any returns to be in the original packing.”

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Posted 3 years ago

“I ordered a butterfly-extending table in oak colour, and it's just what I was looking for. When not extended, it is small and compact enough to fit in my small kitchen. If and when I do want to extend it, the butterfly extension is simple and straight-forward to use. The only (minor) issue I have is that it moves too easily on my laminated floor; I would have preferred it to be a little heavier and more stationary. Otherwise, it is near perfect.”

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Posted 3 years ago

“Good Quality and quick delivery. Multiple order of which one item arrived damaged it could not be replaced but prompt refund given”

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Posted 3 years ago

“Chest of drawers was badly made with bad fitting draws - had to cut open the packaging to unpack chest so do not have the packaging anymore and cant return. Due to this fact I have consigned the chest of drawers to the spare bedroom for storage so drawers arnt used too much as they are difficult to open and have a habit of not shutting correctly, ie do not line up with the draws above without a lot of mucking about. Have not complained about this just put it down to experience and will not order again. In my opinion Chilterns website comes across that the furniture is good quality UK made furniture, in fact it is cheaply made furniture from Vietnam - suggest you pay a bit extra elsewhere and hopefully you will get better quality”

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Posted 3 years ago

“Ordered the Hampshire Blue corner TV unit, arrived the next day, well packaged. Beautifully made and solid, really happy with the purchase! Just waiting for the nest of tables to arrive tomorrow to complete the look!”

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Posted 3 years ago

“easy to order contacted with a date and time slot unit as in picture very happy delivery people very good prompt service”

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Posted 3 years ago

“Really easy purchase, item was delivered quickly and I was contacted beforehand with a date and time. And I love the furniture - it’s exactly what I was looking for and the same as the picture.”

Chiltern Oak Furniture 5 star review on 30th January 2021

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Posted 3 years ago

“Excellent service and great quality product”

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Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews