Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

Write Your review

Tell us how Chiltern Oak Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great design and quality product. Fast delivery and kept up to date with order. Good value for money!”

Helpful Report

Posted 1 year ago

“I am extremely pleased with my two bedside tables in sage green. The order was seamless and they delivered when they said they would. The delivery men were extremely helpful and I have no hesitation in recommending Chiltern Furniture.”

Helpful Report

Posted 1 year ago

“Ordered a Vintage large chair online. Cannot fault the service i received and updates regarding my delivery. The item was £550 less than a local retailer. So pleased I recommend it to a family member and they ordered one too. First class delivery and quality item.”

Helpful Report

Posted 1 year ago

“I ordered a display cabinet on 10 April and am still waiting for it sadly. The sales team never like to call and only email but I have had to wait ages for response. Reason for the delay of this item has been varied depending on who emails back. I am so disappointed”

Helpful Report

Posted 1 year ago

“I recently purchased 2 x Banbury sage beside drawers and was absolutely delighted with them. Lovely colour, well made and quick delivery and packed thank you”

Helpful Report

Posted 1 year ago

Thank you so much Ann for your 5 star rating of Chiltern Oak Furniture! We are so pleased to hear that you were absolutely delighted with your purchase of the Banbury sage beside drawers. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Ordered Monday arrived Wednesday. Small cupboard as expected very pleased.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us a review. We are very pleased to hear how happy you are with your new furniture, and the delivery service you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Fast delivery and really impressed with the quality perfect 5⭐️ definitely recommend”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you so much for taking the time to leave us a review. We are very pleased to hear how happy you are with your new furniture, and the delivery service you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Brilliant service and very well made product. Was kept informed of delivery throughout. Will definitely use company again.”

Helpful Report

Posted 1 year ago

Hello Jennifer, Thank you so much for taking the time to leave us a lovely review, it is much appreciated. We are very happy to hear how pleased you are with your new furniture. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Brilliant service & the Oslo furniture range great value & looks fabulous. Would love to build & get more of yr furniture.”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you so much for taking the time to leave us a lovely review, it is much appreciated. We are very happy to hear how pleased you are with your new Oslo furniture. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“A Bergen sideboard was delivered badly damaged. It was delivered by one man at 5.45 in the morning! It was made of very thin material and was very light so not surprised it was damaged. The return was efficient as was the collection, money refunded promptly.”

Helpful Report

Posted 1 year ago

“Found some tables online and wanted to check them out instore. Staff instore were so helpful. We purchased and were told 5 - 7 day delivery time. Our items arrived the following morning at 8.45am. Delivery guy was super polite & helpful. So many lovely items instore will definitely be visiting again!”

Helpful Report

Posted 1 year ago

“Paid over £200 for a bookcase that looks like is was made by a 5 year old Poor quality unfinished wood, uneven & botched together with offcuts, staples sticking out, pieces don't fit together properly, back hanging off and it's covered in splits where nails have been put in. Great delivery but genuinely save your money and buy elsewhere, not even worth half what I paid for it. Tried to add pictures but won't upload unfortunately.”

Helpful Report

Posted 1 year ago

Hello there. I'm very sorry to hear that the item has arrived in this condition. We wouldn't expect you to keep an item like this, if you'd like to get in touch with us via sales@chilternoakfurniture.co.uk, we can arrange a replacement for you. Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“We ordered furniture for our lounge from Chiltern oak. We were notified prior to our delivery that one item was missing & that it would take 2 weeks for it to come. On the delivery date the furniture was brought by their carrier company by two very helpful, polite men. Everything was intact and packed very well. We are very pleased with it. The day after we had an email from DPD to say they would be delivering our last item the day after. It arrived and again everything good. We are very pleased with all aspects of this process from ordering, contacts, delivery and all the items we purchased.”

Helpful Report

Posted 1 year ago

“My son ordered 2 bedside tables and a chest 29.1.23, for some reason they didnt text him or send an email but sent a automatic message on our house phone which wasn't clear with a bad signal so didn't know who it was from! I chased the company on 7th February after being on hold for nearly 30mins to be told they had tired to deliver that day but no one in my sons new house with being at work! The lady took my mobile number and said they would contact me that way, well today another automatic message on my house phone which I have tired to ring back but that doesn't work cos automated! I have rang Chiltern Oak to be again on hold for 30 mins, the lady did apologise and said my mobile number was down but why it wasn't used she didn't know, so the furniture is confirmed for delivery next week so it better be worth it and not damaged in anyway! sorry very poor service and we haven't got the furniture yet. From Mrs P”

Helpful Report

Posted 1 year ago

“Ordered Rutland coffee table .. was delivered within 24 hours. Great value for money and good quality. Table exactly as picture on website.”

Helpful Report

Posted 1 year ago

“Ordered Rutland coffee table .. was delivered within 24 hours. Great value for money and good quality. Table exactly as picture on website.”

Helpful Report

Posted 1 year ago

“The quality of items are good....unfortunately their delivery side of things is poor. Ordered 2 items, both were in stock when ordered. Received 1 item yet still waiting for 2nd item. Will be 3 weeks from ordering yet still no item. Email response was should be dispatching next week! To be honest if I had known there would be a long delay between the 2 items I would not of ordered them in the first place.”

Helpful Report

Posted 1 year ago

“Terrific support and service- I was very impressed with the efficient delivery service and the very courteous and pleasant young man Lucien who with his colleague delivered our bedroom furniture. They arrived incredibly punctually too- unloaded and then waved a cheery goodbye. We are delighted with our bedroom furniture purchase. Additionally when I was in a dilemma about choosing further furniture possibly from a different range which looked very similar a wonderful customer service lady called Charlene showed great interest and courtesy in my dilemma. She sent photographs of both colour ranges simultaneously which clarified the differences in each range of furniture after listening carefully. She was amazing and genuinely kind . It’s wonderful to get this type of caring support via internet and phone in this day and era of distance often manifested in uncaring customer service - Thank you Charlene for listening and helping as you did. It’s been a pleasure doing business with this company. 👍”

Helpful Report

Posted 1 year ago

“Quality for price: good, but not quite as good as expected. Some minor damage on product but not worth sending back. Delivery: couldn't fault it. Quick, on time and nice drivers.”

Helpful Report

Posted 1 year ago

“After reading so many good reviews, I am disappointed to be writing a poor one. Ordered an item online on 2nd Jan. When I ordered, it said there were 4 left. Received a confirmation email straight away & the money was taken from my account. On the 10th January I emailed to find out how long delivery would be. I received an auto reply to say my email would be responded to within 72hrs. By the 16th Jan I still hadn’t heard anything about delivery of my item so I called. I waited 18 mins for someone to answer the phone however, the person I spoke to was very apologetic & explained that the item simply hadn’t been brought up from the warehouse for delivery & that I would receive delivery within a week. 4 days later, still no news so I called again to be told that the item was out of stock & had been discontinued!! If I hadn’t of called who knows when I would have been told this as to this day, I still haven’t received a response to my email. Here’s hoping my money is refunded back to me quickly. Very poor experience which has put me off using this company ever again.”

Helpful Report

Posted 1 year ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews