Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose a single pantry cupboard and a small sideboard. It was delivered when they said it would be and the delivery men kept me in the loop regarding tine scales etc. they didn’t take the furniture out of the boxes for me which made it quite difficult for me to do myself on my own. I do like the furniture and it certainly looks the part, however, the pantry door is slightly twisted so doesn’t connect to the bottom magnet in the door frame and the small sideboard has a similar issue with the door magnets and the frame. It is a bit of a nuisance but doesn’t stop me using the furniture but that is why I am only awarding 3 stars”

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Posted 1 year ago

“Good product shame about the delivery very poor”

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Posted 1 year ago

“very pleased with my items.well made , very reasonable in price, delivery very prompt. in all very pleased.”

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Posted 1 year ago

“Fast delivery. Lovely piece of furniture for the price. I am very pleased.”

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Posted 1 year ago

“Fantastic service and amazing quality! Very pleased with our wardrobe.”

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Posted 1 year ago

“Great price, great quality and great delivery. Everthing perfect. I couldn't be more pleased.”

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Posted 1 year ago

“Great design and quality product. Fast delivery and kept up to date with order. Good value for money!”

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Posted 1 year ago

“I am extremely pleased with my two bedside tables in sage green. The order was seamless and they delivered when they said they would. The delivery men were extremely helpful and I have no hesitation in recommending Chiltern Furniture.”

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Posted 1 year ago

“Ordered a Vintage large chair online. Cannot fault the service i received and updates regarding my delivery. The item was £550 less than a local retailer. So pleased I recommend it to a family member and they ordered one too. First class delivery and quality item.”

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Posted 1 year ago

“I ordered a display cabinet on 10 April and am still waiting for it sadly. The sales team never like to call and only email but I have had to wait ages for response. Reason for the delay of this item has been varied depending on who emails back. I am so disappointed”

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Posted 1 year ago

“I recently purchased 2 x Banbury sage beside drawers and was absolutely delighted with them. Lovely colour, well made and quick delivery and packed thank you”

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Posted 1 year ago

Thank you so much Ann for your 5 star rating of Chiltern Oak Furniture! We are so pleased to hear that you were absolutely delighted with your purchase of the Banbury sage beside drawers. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Ordered Monday arrived Wednesday. Small cupboard as expected very pleased.”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us a review. We are very pleased to hear how happy you are with your new furniture, and the delivery service you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Fast delivery and really impressed with the quality perfect 5⭐️ definitely recommend”

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Posted 1 year ago

Good afternoon, Thank you so much for taking the time to leave us a review. We are very pleased to hear how happy you are with your new furniture, and the delivery service you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Brilliant service and very well made product. Was kept informed of delivery throughout. Will definitely use company again.”

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Posted 1 year ago

Hello Jennifer, Thank you so much for taking the time to leave us a lovely review, it is much appreciated. We are very happy to hear how pleased you are with your new furniture. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Brilliant service & the Oslo furniture range great value & looks fabulous. Would love to build & get more of yr furniture.”

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Posted 1 year ago

Hello Sarah, Thank you so much for taking the time to leave us a lovely review, it is much appreciated. We are very happy to hear how pleased you are with your new Oslo furniture. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“A Bergen sideboard was delivered badly damaged. It was delivered by one man at 5.45 in the morning! It was made of very thin material and was very light so not surprised it was damaged. The return was efficient as was the collection, money refunded promptly.”

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Posted 1 year ago

“Found some tables online and wanted to check them out instore. Staff instore were so helpful. We purchased and were told 5 - 7 day delivery time. Our items arrived the following morning at 8.45am. Delivery guy was super polite & helpful. So many lovely items instore will definitely be visiting again!”

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Posted 1 year ago

“Paid over £200 for a bookcase that looks like is was made by a 5 year old Poor quality unfinished wood, uneven & botched together with offcuts, staples sticking out, pieces don't fit together properly, back hanging off and it's covered in splits where nails have been put in. Great delivery but genuinely save your money and buy elsewhere, not even worth half what I paid for it. Tried to add pictures but won't upload unfortunately.”

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Posted 1 year ago

Hello there. I'm very sorry to hear that the item has arrived in this condition. We wouldn't expect you to keep an item like this, if you'd like to get in touch with us via sales@chilternoakfurniture.co.uk, we can arrange a replacement for you. Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“We ordered furniture for our lounge from Chiltern oak. We were notified prior to our delivery that one item was missing & that it would take 2 weeks for it to come. On the delivery date the furniture was brought by their carrier company by two very helpful, polite men. Everything was intact and packed very well. We are very pleased with it. The day after we had an email from DPD to say they would be delivering our last item the day after. It arrived and again everything good. We are very pleased with all aspects of this process from ordering, contacts, delivery and all the items we purchased.”

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Posted 1 year ago

“My son ordered 2 bedside tables and a chest 29.1.23, for some reason they didnt text him or send an email but sent a automatic message on our house phone which wasn't clear with a bad signal so didn't know who it was from! I chased the company on 7th February after being on hold for nearly 30mins to be told they had tired to deliver that day but no one in my sons new house with being at work! The lady took my mobile number and said they would contact me that way, well today another automatic message on my house phone which I have tired to ring back but that doesn't work cos automated! I have rang Chiltern Oak to be again on hold for 30 mins, the lady did apologise and said my mobile number was down but why it wasn't used she didn't know, so the furniture is confirmed for delivery next week so it better be worth it and not damaged in anyway! sorry very poor service and we haven't got the furniture yet. From Mrs P”

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Posted 1 year ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews