Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,131 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

Write Your review

Tell us how Chiltern Oak Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery and great product.”

Helpful Report

Posted 3 years ago

“Drawers a poor fit and a different colour but I wanted a compact bedside cabinet and as it’s not on show I decided to keep it. Cheaper, better quality similar products on sale in local shopping centres I’ve realised. Colour overall as shown.”

Helpful Report

Posted 3 years ago

“Ordered and received hall table in 48 hours .Excellent packaging so no bumps or dents when opened As it was fully assembled , literally opened the box and placed it the hallway. Would recommend”

Helpful Report

Posted 3 years ago

“We purchased too three doors wardrobes from yourselves they was delivered on time by the delivery men . We have just assembled them which were very easy to do and they look absolutely great . Thank you chiltern oak for a great product.”

Helpful Report

Posted 3 years ago

“Daylight robbery. Advertised a grey (light grey) cabinet. Delivered a green grey darker cabinet. When we suggested we didn’t want it, they want it to be in its original packaging. Amazingly to open a huge piece of furniture you have to uncover the packaging. Absolute trap to mis-sell their furniture then claim it’s not in it original packaging. Appalling and I won’t let them get away with it. FHIO has been contacted.”

Helpful Report

Posted 3 years ago

Hello there. I'm sorry to hear that you haven't had a positive experience with us. We do our best to ensure the images representing our products are as accurate as possible, but they are shot with ideal lighting and colours may appear different when placed in certain areas of the room. Whilst I understand your frustrations regarding the packaging, this is a part of our returns policy which is referenced on both the individual product pages and the Returns Policy section of the website, and in our opinion it is possible to open this item without destroying the outer packaging. We are able to accept returns without packaging, but it must be suitably packaged by you in a way that ensures it doesn't get damaged in transit on its return to us. This is a standard returns procedure for online businesses, following legal guidelines. Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“Very quick delivery for a very top quality table and chairs delivered by 2 very helpful chaps!”

Helpful Report

Posted 3 years ago

“Very easy to order and the furniture is beautiful”

Helpful Report

Posted 3 years ago

“Excellent service and I would use you again definitely.”

Helpful Report

Posted 3 years ago

“More than happy with our purchase ,well made bedroom stool at a reasonable price”

Helpful Report

Posted 3 years ago

“Fantastic bedside tables, ready assembled made it easy. Open the box, place in designated space, job done!”

Helpful Report

Posted 3 years ago

“Very pleased with the chairs you supplied.”

Helpful Report

Posted 3 years ago

“The unit came fully assembled and was good quality. Very happy.”

Helpful Report

Posted 3 years ago

“Dressing Table not fit for purpose. Paint has started coming of the dressing table. I showed customer service a photo of my perfume on my dressing table as a example of what is on my dressing table. Customer service have said I should not put toiletries or perfume on the dressing table which is ridiculous. Trading standards have said Under the Consumer Right Act 2015 goods should be of satisfactory quality which the dressing table is not. Customer service just keep saying the perfume has taken the paint off. As a family we have spent £2000 in the last year with Chiltern Oak Furniture and there customer service is disgraceful. Please do not buy anything from this company.”

Helpful Report

Posted 3 years ago

Hi Lisa. I'm sorry to hear that you haven't had a positive experience shopping with us. As has been discussed, we have refused this return because the item has been damaged by you, as you have acknowledged. Under these circumstances as a business we are not duty bound to collect and replace the item, and doing so would set a dangerous precedent should other items on your order be damaged in the future whilst they are in your possession. The issue present on your dressing table wouldn't have been caused by simply resting a perfume bottle on the surface. It will have been caused by perfume dripping on to the surface and being allowed to seep in to the wood for a period of time, possibly with something pressing down on it like the lid or the bottle. It looks like the lid in this instance. Given the acidic nature of perfume, I would expect the same reaction on oak, pine, leather, fabric or any painted wood. In our opinion this is not an issue of the item not being fit for purpose, rather not being treated with care. With that being said, we will not be collecting this item and I apologise for any disappointment this will undoubtedly cause. Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“Package lovely, looks lovely, but very cheaply made would not buy again.”

Helpful Report

Posted 3 years ago

“Quality items, fair price and super fast delivery time. Great service I would recommend if you want a efficient company.”

Helpful Report

Posted 3 years ago

“5 star won a tv stand on a free compettion on there Facebook page. Fast delivery always on hand if you have any questions. Thank you so much highly recommend”

Helpful Report

Posted 3 years ago

“Great communication, speedy free delivery and delighted with my bookcase”

Helpful Report

Posted 3 years ago

“Excellent furniture, prompt delivery.”

Helpful Report

Posted 3 years ago

“Dissappointed to find made in Far East and quite flimsy parts, not as solid as pics suggested”

Helpful Report

Posted 3 years ago

“Chiltern oak were easy to deal with,the lady I spoke to on the phone processed my order quickly and effiently ,it was delivered within 1 week even though we are 250 miles away .The delivery was on time and the two delivery men assembled the wardrobe quickly and cleanly and took away all the packaging.I would definitely recommend this company to anyone.”

Helpful Report

Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,131 reviews