Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order and the furniture is beautiful”

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Posted 3 years ago

“Excellent service and I would use you again definitely.”

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Posted 3 years ago

“More than happy with our purchase ,well made bedroom stool at a reasonable price”

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Posted 3 years ago

“Fantastic bedside tables, ready assembled made it easy. Open the box, place in designated space, job done!”

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Posted 3 years ago

“Very pleased with the chairs you supplied.”

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Posted 3 years ago

“The unit came fully assembled and was good quality. Very happy.”

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Posted 3 years ago

“Dressing Table not fit for purpose. Paint has started coming of the dressing table. I showed customer service a photo of my perfume on my dressing table as a example of what is on my dressing table. Customer service have said I should not put toiletries or perfume on the dressing table which is ridiculous. Trading standards have said Under the Consumer Right Act 2015 goods should be of satisfactory quality which the dressing table is not. Customer service just keep saying the perfume has taken the paint off. As a family we have spent £2000 in the last year with Chiltern Oak Furniture and there customer service is disgraceful. Please do not buy anything from this company.”

Helpful Report

Posted 3 years ago

Hi Lisa. I'm sorry to hear that you haven't had a positive experience shopping with us. As has been discussed, we have refused this return because the item has been damaged by you, as you have acknowledged. Under these circumstances as a business we are not duty bound to collect and replace the item, and doing so would set a dangerous precedent should other items on your order be damaged in the future whilst they are in your possession. The issue present on your dressing table wouldn't have been caused by simply resting a perfume bottle on the surface. It will have been caused by perfume dripping on to the surface and being allowed to seep in to the wood for a period of time, possibly with something pressing down on it like the lid or the bottle. It looks like the lid in this instance. Given the acidic nature of perfume, I would expect the same reaction on oak, pine, leather, fabric or any painted wood. In our opinion this is not an issue of the item not being fit for purpose, rather not being treated with care. With that being said, we will not be collecting this item and I apologise for any disappointment this will undoubtedly cause. Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“Package lovely, looks lovely, but very cheaply made would not buy again.”

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Posted 3 years ago

“Quality items, fair price and super fast delivery time. Great service I would recommend if you want a efficient company.”

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Posted 3 years ago

“5 star won a tv stand on a free compettion on there Facebook page. Fast delivery always on hand if you have any questions. Thank you so much highly recommend”

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Posted 3 years ago

“Great communication, speedy free delivery and delighted with my bookcase”

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Posted 3 years ago

“Excellent furniture, prompt delivery.”

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Posted 3 years ago

“Dissappointed to find made in Far East and quite flimsy parts, not as solid as pics suggested”

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Posted 3 years ago

“Chiltern oak were easy to deal with,the lady I spoke to on the phone processed my order quickly and effiently ,it was delivered within 1 week even though we are 250 miles away .The delivery was on time and the two delivery men assembled the wardrobe quickly and cleanly and took away all the packaging.I would definitely recommend this company to anyone.”

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Posted 3 years ago

“Excellent product and complemented the room. Love that there is no assembling whatsoever, and as promised delivery on time👌🏾”

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Posted 3 years ago

“Extremely comfortable. Ordering was easy and delivery fast. Love the look. Good value for money.”

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Posted 3 years ago

“The quality of the furniture was great it's just what we wanted. From the order to the delivery was excellent.”

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Posted 3 years ago

“I was very impressed by the quality and price of the coffee table I purchased and it fits in perfectly with my decor”

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Posted 3 years ago

“So pleased with chairs, beautiful quality and look stunning, friends have commented on. Delivery service was quick and efficient. Would definitely buy from this web site again.”

Chiltern Oak Furniture 5 star review on 9th July 2021

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Posted 3 years ago

“Quite disappointed on the size of furniture, looks good but not really worth what I paid for them.”

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Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews