Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,126 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service..super fast delivery..great quality at great prices..would definitely recommend*****”

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Posted 5 years ago

“Had an issue about furniture purchased 18 months ago, so decided to write and see if anything could be done. Had a reply the next day and received a replacement part that I asked for 2 days later. Excellent service. Would thoroughly recommend.”

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Posted 5 years ago

“Very friendly and efficient customer service when I phoned up to check stock levels. Wide range of products and clear information.”

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Posted 5 years ago

“Fabulous item. Really solid and well made. Best packaging I have ever seen - so good, in fact, it was almost impossible to get into it!!!!! Love this item. Looks great in my bedroom. Would purchase from this seller again. Highly recommended.”

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Posted 5 years ago

“We ordered 2 bookcases , very pleased with them and delivered exactly when advised . Can not fault the quality or the delivery”

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Posted 5 years ago

“I bought a chest of draws and bedside cabinet, beautiful furniture, great quality, it has made my spare bedroom really pretty.”

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Posted 5 years ago

“Excellent service, communication faultless, very happy with price and quality of furniture I bought, would highly recommend with no hesitation. If all things in life were this easy t would be great!😊”

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Posted 5 years ago

“Excellent service and prompt delivery. Product superb 'Hampshire Ivory Small TV Unit' and I will not hesitate to recommend or use in the future.”

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Posted 5 years ago

“The bookcase was delivered on time and with no problems. I rearranged delivery and this also was handled very well.”

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Posted 5 years ago

“The nest of tables were delivered promptly and were as expected and of excellent quality.”

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Posted 5 years ago

“Very good quality and good price prompt delivery we would use this company again....just what we wanted delighted with our purchase !”

Chiltern Oak Furniture 5 star review on 18th September 2019

Helpful Report

Posted 5 years ago

“I bought the Chester White corner tv table and I cannot fault the service, delivery or quality of the product. I am however having to send it back as on the website the pictures show this collection to be a brilliant/bright white which is what I needed to match the other furniture I have in the room. When it arrived it was a creamy white so is very much at odds with the rest of the room. I am gutted as I really like the look of the collection but the pictures do not represent the real colour of the white.”

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Posted 5 years ago

“Excellent quality and service knocks spots off the ones seen on TV. Just waiting on Oslo nest of tables to be restocked to go with side tables an TV unit we had delivered within two days of ordering. ...highly reccomend these guys.”

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Posted 5 years ago

“Reasonable price and quality but after sales contact and delivery period let you down”

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Posted 5 years ago

“This is the second time I have used this company. My order this time of a narrow bedside table was a great price and I was pleased with the quality of the item . Delivery was the next day and I was given a time slot. Would definitely use this company again.”

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Posted 5 years ago

“I recently purchased two items of furniture for my living room and I am delighted with both. (Especially the small sideboard) It is very well made & finishes the room off beautifully. The customer service was extremely efficient & delivery times spot on. I will definitely be ordering from Chiltern Oak again in the future. Many Thanks. Claire. (Glasgow).”

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Posted 5 years ago

“Prompt efficient service and delivery excellent value for money”

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Posted 5 years ago

“5 stars for the product, which is great quality, but I dropped my rating due to the completely bizarre delivery setup. They offer free delivery - fantastic - however, you do not select a delivery date when ordering, you have to wait for an email to come through that gives you a possible 3 dates of delivery. However, you don’t get a choice of these delivery dates, they call you up on the Friday before the Monday, Tuesday or Wednesday potential delivery to tell you when they’ll deliver. I was told delivery would be between 3 and 5 on the Wednesday and was this ok. When I asked if delivery could be made on the Tuesday I was told that everything had been finalised (so why ask if this slot is ok?!) and if I wasn’t able to be there they could leave my cabinet with a neighbour or in a ‘safe place’ - both completely ridiculous suggestions for a piece of furniture. As a teacher, I cannot take days off work or work from home when deliveries are going to be made so had this not been in the summer holidays I would have been completely stuffed. So, in conclusion, I’m really happy with the product but the delivery set up needs adjusting!”

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Posted 5 years ago

“Very satisfied. Chest of Drawers was delivered on time. The quality of the unit was as described and at a reasonable price. Would use them again.”

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Posted 5 years ago

“Very nice. Thanks”

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Posted 5 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews