Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fine Not thrilled with the quality, the door doesn’t fit well and is pushed out at the bottom and the paint finish is poor in places.”

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Posted 2 years ago

“I bought a display unit from COF and it was gorgeous. Good quality, good delivery service. no complaints at all.”

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Posted 2 years ago

“Quality is inconsistent. Having ordered a nest of tables, the first delivery went to the wrong address. Having waited an extra week, when they arrived the packaging looked damaged on one corner, and sure enough the largest table was damaged - wonky leg and split wood. Repacked everything and waited another week - the second set was also damaged! This time a manufacturing fault which should never have been sent out - dowels hammered in wrongly and more split wood. After yet another week the third set arrived and thankfully was OK. I did negotiate a reasonable discount with Customer Services as some compensation.”

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Posted 2 years ago

“Ordered a nest of tables and within a couple of days they arrived very well packaged and built up we are Very Pleased with the service”

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Posted 2 years ago

“Excellent service. Very happy with my tables”

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Posted 2 years ago

“Just bought a stone colour small sideboard. Bought on line, excellent service, amazing price and quality. Delivery by very helpful driver in about 5 days from ordering. Would definitely recommend this company for quality goods in immaculate delivery condition. Would order again. Excellent!!”

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Posted 2 years ago

“Not only is the cupboard we got excellent quality, the delivery was prompt and on time and placed in my room of choice, very happy indeed.”

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Posted 2 years ago

“Bought 4 x kitchen chairs. They were much better quality than I expected for the money, look fantastic, more than pleased with them. Delivery was really quick. Would highly recommend.”

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Posted 2 years ago

“Great service fast and efficient. I will definitely buy from here again as opposed to other well know oak furniture companies.”

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Posted 2 years ago

“I always say that you only know how good a company is when you have a problem. Well I found out today! Firstly, I needed the bed in a hurry and was really happy that I could collect it from the Corby warehouse, just 20 minutes down the road from me. The bed was very well packaged and was super quality but we noticed a manufacturing fault in one of the long side bed boards. I sent an email and photos to the helpline who said to package everything up in anticipation of it being collected. The bed had been unpacked in the bedroom and the packaging already bundled into the garage for a dump run. So it would have been a huge inconvenience to pack everything up. I pointed this out in a further email and rather than putting her jobsworth hat on, she checked with her manager who agreed with me and it was decided that I could return just the offending part. Hurrah! I trundled off to Corby this morning expecting a swift change over which didn’t happen! The only one left in the warehouse had a small paint chip so they set about rectifying the problem, removed all the fixings, resprayed it which made it as good as new. The warehouse manager offered me a cuppa which I gratefully accepted and offered to deliver the item this afternoon once it had dried properly. It duly arrived about 10 minutes ago, along with the warehouse manager who reassured me that the item was now in perfect condition. Although the whole event wasn’t perfect, I’ve still awarded 5 stars as they listened, provided excellent customer service in a very professional manner and achieved the result I was looking for. Oh, and I got a great bed!!”

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Posted 2 years ago

“Really impressed with all aspects of purchase Delivery excellent and on day and time advised Small sideboard well made and would certainly recommend”

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Posted 2 years ago

“Value for money, prompt service, delivery on time, product as described. Would recommend”

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Posted 2 years ago

“quality product as described. prompt delivery. value for money and would definetely recommend and purchase from the company again. first class service”

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Posted 2 years ago

“I was slightly nervous about ordering from an online company without seeing the furniture first, but I am Very pleased with my new dining room furniture, impressed with the quality and finish or each item, how well packed each item was, delivered on time and drivers very courteous. Very impressed with customer service response to a issue with one table leg which was rectified promptly. Would definitely buy from this company again.”

Helpful Report

Posted 2 years ago

“Ordered an oak wardrobe online only to be told 24 hours later that it was out of stock even though their website had allowed me to order it! Despite numerous emails I am still waiting for a refund! Totally unacceptable. If I could give this company zero stars I would!!”

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Posted 2 years ago

“Amazing price, great service.”

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Posted 2 years ago

“Really pleased with TV unit and colour matched coffee table. Quality is great and looks beautiful. I bought these in January sale, feels like a bargain after the product arrived. This company is like Apple, deigned by company and manufactured in Far East. Very well packaged and well protected. Delivery was delayed due to item running out of stock after I ordered but they kept me well informed. Would buy again from them.”

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Posted 2 years ago

“I LOVE this furniture. Have loads of it. Such FABULOUS quality and soooo much choice.”

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Posted 2 years ago

“Ordered 4 items for our living room. Very well packaged, all items look absolutely great. We have just placed another order this Thursday morning for another room. With so many places with delivery dates up to 6 months we were surprised to find Chiltern Oak could deliver within a couple of days, and they did. Would certainly recommend. Thank you very much.”

Helpful Report

Posted 2 years ago

“I ordered a small dressing table which arrived badly damaged. The customer service I received was excellent. I have now received a replacement perfect dressing table delivered promptly and on time. I would definitely buy from this company again.”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews