Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely pleased with my purchase ☺”

Helpful Report

Posted 3 years ago

“I will NEVER use this 'family friendly' supplier again. I paid for a Banbury chest of drawers which arrived very badly damaged with a shattered top left hand corner with splinters sticking out. I complained and this was replaced today but I was told it would be delivered at 6.20 am and that I had absolutely no choice about it even though I explained I'm 74, in poor health and that time in the morning is terrible for me (or probably for most people). The staff were obdurate and inflexible though superficially polite. When I said I would never have bought from them had I known that it would be delivered at 6.20 am, the girl said 'you should have asked'!!! It never entered my head that anyone would think it was ok to deliver a paid for item at that time and not offer the customer any choice whatsoever, so of course I didn't ask. One thinks of 'unknown unknowns'.... I was told I could wait for the following week but it could be the same time anyway and there was no way the courier could alter anything so as to deliver to me at the end of the route (9.00 am) rather than the start. I was told they would put it back to 7.00 am and lo and behold this morning they arrived at 6.20 am. This is unheard of customer treatment to me and I am still shocked that I had absolutely no choice. Everyone I told (young and old has reacted with 'whaaaat'! 6.20 am. It's very inconsiderate treatment and since Chiltern Oak choose their courier, I consider the responsibility lies with them.”

Helpful Report

Posted 3 years ago

“When I bought the Hampshire oak hanging wardrobe, I looked at the amount of assembly. It stated ‘requires some assembly’ which is totally untrue, as it required total assembly. Though not terrible to put together, I would never have bought it having known this. As far as I’m concerned this would not suit many customers who like me didn’t want to have to find someone to assemble it for me.”

Helpful Report

Posted 3 years ago

“I ordered two bedside cabinets, tallboy, dressing table and mirror from the Florence range. Order was confirmed straight away, with delivery two weeks later. Had text to confirm day and 3 hour time slot. Very polite delivery team. One of the pieces was damaged, I emailed with photos and had very prompt response informing me they would arrange collection of damaged piece and replacement. Again, kept me informed. Replacement piece arrived yesterday. Five stars deserved. One of the biggest things for me is keeping customer informed and I was very impressed with how professional you are. I will be ordering another piece in this collection soon. The furniture range is great. Thankyou.”

Helpful Report

Posted 3 years ago

“Beautiful piece of furniture. Excellent customer service, answering all my questions before purchase, even arranging a sample of the pain colour. Delivery was a little later than advised, but the tow delivery men were great. Very helpful and very polite and apologetic for the lateness.”

Helpful Report

Posted 3 years ago

“first class service and deliverd no problem.”

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Posted 3 years ago

“Ordering was quick and easy, delivery was on time and the furniture was well packaged and protected. All in all, an excellent service.”

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Posted 3 years ago

“Very well made, good quality and very nice finish, just as good as a recently purchased dressing table and stool from the Cotswold Co but quite a significant difference in price. Will definitely buy again and would highly recommend - delivery time was exceptional.”

Helpful Report

Posted 3 years ago

“Ordered online , was given free postage, next day delivery. Was delivered as promised. Goods were packaged well , no scratches or defects. No need to assemble, brilliant.”

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Posted 3 years ago

“I was pleased with the quality and design of the coffee table, and it was very easy to construct.”

Helpful Report

Posted 3 years ago

“brilliant service very good furniture looks exactly like it should after buying them on line. Delivery very quick.”

Chiltern Oak Furniture 5 star review on 29th June 2021

Helpful Report

Posted 3 years ago

“Still in the box! It is for another flat when we move in - which is taking a long time!”

Helpful Report

Posted 3 years ago

“We have now bought 8 items from Chiltern Oak, in the last 3 months. We are really happy with their value for money and the quality of the furniture. Stock levels and delivery are also a strength of the company. Some items were one day delivery but some took approximately 7 days (this was as per the website guidance).”

Helpful Report

Posted 3 years ago

“Perfect size and very happy with quality”

Helpful Report

Posted 3 years ago

“We absolutely love our new sideboard it's excellent quality and looks fantastic, delivery was very efficient and easy too. We got accurate updates & delivery was on time so we were really pleased. Can't fault you guys and we will definitely be back :)”

Helpful Report

Posted 3 years ago

“Communication poor. Bottom cupboard door not closing properly due to magnet skewed. Otherwise okay.”

Helpful Report

Posted 3 years ago

“Lovely sturdy bit of furniture. I’m always a bit wary of ordering large items without seeing them in the flesh but this is exactly as described on the website and they were happy to send colour samples which was very helpful. Ordering and delivery was seamless. Very Happy customer. Thank you Chiltern Oak Furniture!”

Chiltern Oak Furniture 5 star review on 28th June 2021

Helpful Report

Posted 3 years ago

“Unimpressed overall. Display cabinets , tv cabinet and nestle of tables for over a £1000. Was made in Vietnam. Not seen this on the website and there was a presumption it was made in the UK. However this doesn’t matter as much as the fact the quality of the product is ok at best. On some of the shelves in the cabinet the nail to fix them to the backboard is coming out. Nestle of tables - the small one is wobbly and uneven. Delivery also was not done with masks although I appreciate it is tricky with carrying heavy objects.”

Helpful Report

Posted 3 years ago

“Very happy with my purchase and quick delivery service.”

Helpful Report

Posted 3 years ago

“Excellent piece of furniture beautifully crafted and packaging good. Delivery time from order just over a week which was good. Only downside on the day delivery 5 hiursourside allocated time slot with no contact from driver. Took several calls to Chiltern in order to track the delivery?”

Helpful Report

Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews