Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,126 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Prompt delivery”

Helpful Report

Posted 5 years ago

“I ordered mid- April and their delivery company contacted me to arrange delivery for the last week of April. Unfortunately, this wasn’t convenient so I delayed it for the next time they were in my area which would be week commencing 13/05. I hadn’t received a call so chased on the 13th to discover they didn’t have me on a consignment for this week. I asked this to be resolved by the delivery company however within 2 hours I’d received a call from COF who arranged for a new unit to be dispatched, delivered by DPD local and I received it today- 1 day later. Although COF were not at fault, they took ownership to resolve the issue- great customer service!”

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Posted 5 years ago

“very happy with my purchase, delivery was spot on and the quality of furniture was excellent. would definitely recommend the company”

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Posted 5 years ago

“Delighted with the white and oak nest of tables. Arrived quickly and fully assembled. Would use and recommend the Company to family and friends”

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Posted 5 years ago

“Product came and it was well packaged and was as described and perfect. Good service.”

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Posted 5 years ago

“Well made piece of furniture. Wine rack arrived as advised. Quick delivery. Good price. I would definitely use this company in the future”

Helpful Report

Posted 5 years ago

“The furniture is excellent and very easy to assemble. The delivery was straight forward and on time. Very pleased with everything.”

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Posted 5 years ago

Hi Gillian, Thank you for such amazing feedback! We love nothing more than to hear from our satisfied customers! Enjoy your furniture! :)

Posted 5 years ago

“Exactly as ordered, the unit was received in excellent condition, price competitive and even the delivery drivers we punctual and helpful. No issues”

Helpful Report

Posted 5 years ago

Hi Stephen, Thank you for your awesome 5* review! We love nothing more than to hear from a satisfied customer, and hope you shop with us again soon! :)

Posted 5 years ago

“Really lovely small dresser, fits great in my kitchen/diner. Would have paid extra to have it unpacked and the packaging taken away.”

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Posted 5 years ago

“Great service friendly people good quality furniture recommend 100%”

Helpful Report

Posted 5 years ago

Hi Gary, Thank you for your awesome 5* review! We love nothing more than to hear from a satisfied customer, and hope you shop with us again soon! :)

Posted 5 years ago

“Communication and service was excellent. Furniture was well packed. We had an issue with a missing item in the original delivery but this was quickly corrected and received the following day.”

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Posted 5 years ago

Hi Barbara, Thank you for your awesome 5* review! We love nothing more than to hear from a satisfied customer, and hope you shop with us again soon! :)

Posted 5 years ago

“Can’t fault the furniture. Best thing of all for me an really important delivery driver rang 30 minutes before.”

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Posted 5 years ago

Hi Richard, Thank you for your awesome 5* review! We love nothing more than to hear from a satisfied customer, and hope you shop with us again soon! :)

Posted 5 years ago

“Excellent piece of furniture with equally excellent customer service.”

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Posted 5 years ago

Good afternoon, Thank you for such amazing feedback! We love nothing more than to hear from our satisfied customers! Enjoy your furniture! :)

Posted 5 years ago

“We were looking for some oak furniture for our living room and found your site on the internet after not being impressed with the usual high street shops. We were a little wary of buying furniture unseen but was reassured by guarantee of refund if not happy and good reviews on site. We chose Malvern shaker grey and furniture was delivered promptly with everything packed really well and no damage. The quality of units was very high and better than we had previously seen in other stores. Customer service was excellent and touch up kit we requested came by first class. We would definitely recommend this company.”

Helpful Report

Posted 5 years ago

Hi Jean, Thank you for your awesome 5* review! We love nothing more than to hear from a satisfied customer, and hope you shop with us again soon! :)

Posted 5 years ago

“This is our 2nd purchase from Chiltern Oak Furniture (nest of tables to match our coffee table) and we are delighted not only with the products, which look fab, but with the service which was top notch (sorry about the pun). I dealt mainly with Alex, and what a gent!”

Helpful Report

Posted 5 years ago

“very pleased with our tv unit. excellent quality and delivery spot on. Thank you.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your awesome 5* review! We love nothing more than to hear from a satisfied customer, and hope you shop with us again soon! :)

Posted 5 years ago

“Fabulous very pleased with my white Chester units. Lovely delivery people and lovely customer service staff thank you all so very helpful would recommend definitely”

Helpful Report

Posted 5 years ago

“Look good initially however one (I bought 2) is sub-standard. The knobs aren't level and cannot be changed because the higher one cannot be unscrewed. The hinges aren't level, the gap between the doors isn't even and there is a stain emerging from the finish. Also something to be considered: the middle of the doors is quite thick so you can't see anything that is behind the middle of the doors. The knobs and pulls are on the cheap side but difficult to replace the pulls as the space between the holes is an unusual size. Generally disappointed.”

Helpful Report

Posted 5 years ago

Hi Anne. We wouldn't expect you to keep an item with defects. We can replace it for you no problem. Provided you still have the packaging please get in touch with us - sales@chilternoakfurniture.co.uk - if you'd like an exchange. Apologies for any inconvenience and disappointment. Kind regards, Chiltern Oak Furniture.

Posted 5 years ago

“Hampshire Grey Painted Oak Display Cabinet. We are over the moon with this, it is exactly what we wanted. The cabinet was delivered on time as promised and the delivery men were excellent, going above and beyond to please us.”

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Posted 5 years ago

“hi grey wine rack well packed only thing wrong not grey when I spoke to them helpful but said it comes as truffle colour this is cream so I said it says grey no it is this colour so why say grey not happy”

Helpful Report

Posted 5 years ago

Hi Carol. I'm sorry to hear that you're unhappy with the colour of the item. We refer to this colour as stone grey, in line with other products we sell of the same colour. There is a note within the description of the product to say that the supplier refers to this colour as Truffle. The images on-site should be an accurate reflection of the product as they were all taken within our in-house photography studio, however the lighting conditions are likely to be different in your home compared to our studio which may account for any visual colour difference. Sorry again. Kind regards, Chiltern Oak Furniture.

Posted 5 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews