Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor quality not OAK My Mother ordered a coffee table as a Christmas gift, on opening the box just after Christmas the coffee table was damaged beyond economical repair. Overall, the joints were visibly loose across several areas, particularly around the drawers - The central support below the drawers is snapped - The bottom shelf is loose/is coming away from the rest of the table - The top is loose/coming away from the rest of the table - The table top has a crack and large scratch in the centre. So overall the present was a nightmare, the quality of the wood was poor, never oak in a million years!! The upside to this nightmare, the returns procedure was straightforward and prompt and they credited the account back within 7 working day. Their Customer service assistant, knew her stuff, but I was surprised that straightaway, she offered me 30% discount, if I wanted to keep the coffee table, even with 30% off, the only use for the table would have been for a bonefire, laughable really.”

Helpful Report

Posted 2 years ago

“Forget trying to speak to customer services on the phone unless you have half hour to wait and be prepared to chase them 2 or 3 times by email until you get a response. Having paid for the white glove delivery service, one of the wardrobe doors sticks and recently noticed the feet are at slightly different heights and were not adjusted? I can't be bothered to go through the painful process of trying to contact them again having gone through it when initially delivered damaged and will live with it. Would NEVER deal with them again”

Helpful Report

Posted 3 years ago

“I ordered the Hampshire blue small sideboard a few weeks ago and am over the moon with it. A great price, delivery very efficient and best of all READY ASSEMBLED 😀 which most other companies I looked at were self assembly. Thank you.”

Helpful Report

Posted 3 years ago

“I ordered a nest of tables on Sunday 9th January and they were delivered Tuesday 11 th January , extremely good service. The quality and finish of the tables are brilliant many thanks .”

Helpful Report

Posted 3 years ago

“I would not recommend this company at all to anyone!! I ordered a large quantity of furniture back in September 2021. Dining table, chairs, sideboard, two smaller cupboard and a bedside cabinet. Was told table not in stock, but would be within 10-12 week, then my entire order would be delivered. They took full payment from me at point of ordering I rang today, 17 weeks later to see what’s happening. Only to be told my table has been in for a while but they now have no bedside cabinet. I have to wait till March for it to come in again. Basically they gave part of my order to someone else!! No email to notify me in all this time!! This is disgraceful, insulting and not even mediocre service!! Stay well away. I have requested a full refund!!”

Helpful Report

Posted 3 years ago

“We have just received our second piece of furniture from Chiltern Oak. The ordering is straightforward the furniture is well made and excellent value and delivery is very fast. We have been really happy with our latest purchase of shoe storage with wicker baskets,fits in great .”

Helpful Report

Posted 3 years ago

“Wow . Great service . Great price for what it is . Free delivery what more could you want ? Well packaged .Great looking small cupboard/sideboard the colour blue matches my sofa and open plan kitchen cupboards . Just changed the knobs to match .Ordered on Tuesday at around 3pm delivered on Thursday at around 3pm by a very cheerful DPD driver Duong .”

Helpful Report

Posted 3 years ago

“Very happy. Ordered over the new year weekend and got the very next week. Called their customer support line as DPD had sent out an incorrect delivery date and they were great. Tv stand is exactly as shown on the site and I'm very happy with it. Haven't ordered from them before but would happily do so again. Great service.”

Helpful Report

Posted 3 years ago

“Fantastic customer service and the quality of the unit is fab,love the look and style of this,we are using it as a tv stand for a small tv and it’s perfect,I would highly recommend this company to anyone.”

Helpful Report

Posted 3 years ago

“Received the Ashbourne TV unit just before Christmas. It is beautiful and exceptional quality so really pleased with purchase. However just a trifle miffed as it's now in the sale and has £100 discount! When I received the email announcing the sale I was hoping the matching side tables would be discounted but, sadly, they're not. Shame as they would have been the finishing touch.”

Helpful Report

Posted 3 years ago

“Ordered the OSLO tv unit delivered in 24hrs amazing !!!! Now unpacked and setup ...over the moon with the quality of the unit and the overall shopping experience with Chiltern .....many thanks”

Helpful Report

Posted 3 years ago

“Purchased 5 pieces of bedroom furniture from the "Florence" range (2 x bedside tables / 2 x Chest of drawers and 1 x tallboy unit). Not only did the delivery turn up to my new home address on the day I had NOT scheduled / accepted, meaning I had to rush around to the home having received a phone call at 06.31 hrs with the men outside my new home, asking me to attend! All items were damaged/flawed in some way. Whilst packaging was "good" - clearly items had received damages and I am not sure how these items passed the quality check with scuffs / marring to the wood. The quality is poor. Not the solid wood advertised. Wobbly and cheap. I wouldn't take the risk in re ordering and having the same issues again although the furniture from a distance looks nice. I was able to reach customer services on Xmas Eve, and was advised I had to email in with pictures etc. Now waiting on a collection which I am advised could be 5-12 days despite me requesting this needs expediting. A complete inconvenience, as we now have 5 fully assembled pieces taking up room in our new home which means we cannot replace elsewhere until these are removed. Shocking quality for £1300! I wish I had taken note of reviews prior to ordering. The condition of these items is beyond unacceptable and all 5 pieces flawed / damaged in some way. Damages to both sides of the chest of drawers, the second chest of drawers has a piece of wood finished at an angle rather than in a straight line! Scratches and blotches to bed side tables, finish awful down one side, tall boy cracked down one side. Heartbreaking to open these and see the state of the items when trying to set up our new home. Lets see how long the saga of collection and refunding takes, whilst having to outlay costs for new items elsewhere....”

Helpful Report

Posted 3 years ago

“Ordered a TV stand and had to send it back because unit had scratches all over the wood top. Customer services got in touch and re-arranged for a replacement unit to be sent. Replacement unit arrives and it looks in good state until I take it out of the packaging and notice that one of the unit doors doesn't close properly, unit has scratches on wood top and one of the shelves. I would never purchase anything else from this vendor as I don't feel that the high price matches the quality of the furniture.”

Helpful Report

Posted 3 years ago

“Beautiful furniture so happy with it. Delivery men were fantastic! Customer service has been brilliant in sorting out a minor issue. Would definitely reorder with this company”

Helpful Report

Posted 3 years ago

“I recieved the oak topped bookcase, well packaged and a quick delivery. Unfortunately the finish is second rate. The stapled back panel was not secured in all areas. In addition, the paint finish is incomplete with gaps where the panels meet down the sides and the bottom panel/shelf is not square leaving a gap.”

Helpful Report

Posted 3 years ago

“Ordered three items of furniture was given a delivery date. My furniture didn't arrive no message phone call or email to say why. I rang no reply on several occasions l emailed no response Eventually l did get through and was told it was out of stock. I did get a refund but all in all after service is appalling”

Helpful Report

Posted 3 years ago

“Chiltern Oak delivered the unit on time and we’re very professional and would use them again. The unit itself is not perfect and one drawer protrudes out which does affect the finished look.”

Helpful Report

Posted 3 years ago

“I was delighted with the dining chairs that were dispatched and arrived quickly, however unfortunately my order only partially arrived. Although the fault seemed to lie with DPD, the options Chiltern customer service offered me were limited to help alleviate the situation. I have since realised that the Chiltern prices are inflated to accommodate hidden 'free delivery' costs which unfortunately seem exorbitant when considering I found my chairs with a saving of £80 on a different website. I cannot think that the delivery of my chairs would have totalled half this amount. As a word of advice to future customers, once you have shipping confirmation it would be wise to contact Chiltern to establish the number of parcels you should be expecting. This is something they do not do and had I known to expect 5 parcels rather than 3, I would've known that parcels were missing immediately. Unfortunately because they do not advise the number of parcels that have been shipped it is difficult to know if an order is entire at delivery.”

Helpful Report

Posted 3 years ago

“I recently purchased a bookcase from this firm it arrived on time it came with one man instead of two as promised when and packed the back was falling off been in touch with the firm and they said they would give me a refund if I sent them a picture which I did I never answer me straight away which they haven’t so I tried ringing on this again this morning as soon as they open at 20 minutes and still no answer just hang on we will get back to you I think this is disgraceful and I think it needs looking into they don’t even answer their emails so what is wrong with this phone are you aware man”

Helpful Report

Posted 3 years ago

“The delivery was excellent really pleased with the tv stand good quality and a great price.”

Helpful Report

Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews