Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow . Great service . Great price for what it is . Free delivery what more could you want ? Well packaged .Great looking small cupboard/sideboard the colour blue matches my sofa and open plan kitchen cupboards . Just changed the knobs to match .Ordered on Tuesday at around 3pm delivered on Thursday at around 3pm by a very cheerful DPD driver Duong .”

Helpful Report

Posted 2 years ago

“Very happy. Ordered over the new year weekend and got the very next week. Called their customer support line as DPD had sent out an incorrect delivery date and they were great. Tv stand is exactly as shown on the site and I'm very happy with it. Haven't ordered from them before but would happily do so again. Great service.”

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Posted 2 years ago

“Fantastic customer service and the quality of the unit is fab,love the look and style of this,we are using it as a tv stand for a small tv and it’s perfect,I would highly recommend this company to anyone.”

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Posted 2 years ago

“Received the Ashbourne TV unit just before Christmas. It is beautiful and exceptional quality so really pleased with purchase. However just a trifle miffed as it's now in the sale and has £100 discount! When I received the email announcing the sale I was hoping the matching side tables would be discounted but, sadly, they're not. Shame as they would have been the finishing touch.”

Helpful Report

Posted 2 years ago

“Ordered the OSLO tv unit delivered in 24hrs amazing !!!! Now unpacked and setup ...over the moon with the quality of the unit and the overall shopping experience with Chiltern .....many thanks”

Helpful Report

Posted 2 years ago

“Purchased 5 pieces of bedroom furniture from the "Florence" range (2 x bedside tables / 2 x Chest of drawers and 1 x tallboy unit). Not only did the delivery turn up to my new home address on the day I had NOT scheduled / accepted, meaning I had to rush around to the home having received a phone call at 06.31 hrs with the men outside my new home, asking me to attend! All items were damaged/flawed in some way. Whilst packaging was "good" - clearly items had received damages and I am not sure how these items passed the quality check with scuffs / marring to the wood. The quality is poor. Not the solid wood advertised. Wobbly and cheap. I wouldn't take the risk in re ordering and having the same issues again although the furniture from a distance looks nice. I was able to reach customer services on Xmas Eve, and was advised I had to email in with pictures etc. Now waiting on a collection which I am advised could be 5-12 days despite me requesting this needs expediting. A complete inconvenience, as we now have 5 fully assembled pieces taking up room in our new home which means we cannot replace elsewhere until these are removed. Shocking quality for £1300! I wish I had taken note of reviews prior to ordering. The condition of these items is beyond unacceptable and all 5 pieces flawed / damaged in some way. Damages to both sides of the chest of drawers, the second chest of drawers has a piece of wood finished at an angle rather than in a straight line! Scratches and blotches to bed side tables, finish awful down one side, tall boy cracked down one side. Heartbreaking to open these and see the state of the items when trying to set up our new home. Lets see how long the saga of collection and refunding takes, whilst having to outlay costs for new items elsewhere....”

Helpful Report

Posted 2 years ago

“Ordered a TV stand and had to send it back because unit had scratches all over the wood top. Customer services got in touch and re-arranged for a replacement unit to be sent. Replacement unit arrives and it looks in good state until I take it out of the packaging and notice that one of the unit doors doesn't close properly, unit has scratches on wood top and one of the shelves. I would never purchase anything else from this vendor as I don't feel that the high price matches the quality of the furniture.”

Helpful Report

Posted 2 years ago

“Beautiful furniture so happy with it. Delivery men were fantastic! Customer service has been brilliant in sorting out a minor issue. Would definitely reorder with this company”

Helpful Report

Posted 2 years ago

“I recieved the oak topped bookcase, well packaged and a quick delivery. Unfortunately the finish is second rate. The stapled back panel was not secured in all areas. In addition, the paint finish is incomplete with gaps where the panels meet down the sides and the bottom panel/shelf is not square leaving a gap.”

Helpful Report

Posted 2 years ago

“Ordered three items of furniture was given a delivery date. My furniture didn't arrive no message phone call or email to say why. I rang no reply on several occasions l emailed no response Eventually l did get through and was told it was out of stock. I did get a refund but all in all after service is appalling”

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Posted 2 years ago

“Chiltern Oak delivered the unit on time and we’re very professional and would use them again. The unit itself is not perfect and one drawer protrudes out which does affect the finished look.”

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Posted 2 years ago

“I was delighted with the dining chairs that were dispatched and arrived quickly, however unfortunately my order only partially arrived. Although the fault seemed to lie with DPD, the options Chiltern customer service offered me were limited to help alleviate the situation. I have since realised that the Chiltern prices are inflated to accommodate hidden 'free delivery' costs which unfortunately seem exorbitant when considering I found my chairs with a saving of £80 on a different website. I cannot think that the delivery of my chairs would have totalled half this amount. As a word of advice to future customers, once you have shipping confirmation it would be wise to contact Chiltern to establish the number of parcels you should be expecting. This is something they do not do and had I known to expect 5 parcels rather than 3, I would've known that parcels were missing immediately. Unfortunately because they do not advise the number of parcels that have been shipped it is difficult to know if an order is entire at delivery.”

Helpful Report

Posted 2 years ago

“I recently purchased a bookcase from this firm it arrived on time it came with one man instead of two as promised when and packed the back was falling off been in touch with the firm and they said they would give me a refund if I sent them a picture which I did I never answer me straight away which they haven’t so I tried ringing on this again this morning as soon as they open at 20 minutes and still no answer just hang on we will get back to you I think this is disgraceful and I think it needs looking into they don’t even answer their emails so what is wrong with this phone are you aware man”

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Posted 2 years ago

“The delivery was excellent really pleased with the tv stand good quality and a great price.”

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Posted 2 years ago

“I ordered my coffee table to match the sideboard I already hade purchased from Chiltern Oak. The prices are good and delivery is very quick the quality is good as well.”

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Posted 2 years ago

“The ordering service and delivery service was very good for the table and chairs I ordered. They are lovely to look at and of good quality. Sadly they are not as well made as the previous dining set they have replaced!”

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Posted 2 years ago

“Lovely, well made furniture”

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Posted 2 years ago

“I love everything about the dining table I purchased from you,the colour the size is perfect..would recommend it”

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Posted 2 years ago

“Love the quality of my larder unit. It’s v good value for a reasonable price. Good design, neat finishing and great colour. Stores a lot!! Really has transformed my kitchen storage. Highly recommend.”

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Posted 2 years ago

“After trying to speak to customer services for 3 days (didn't have time to hang on phone for 30 mins until weekend) was told to send email and haven't even received acknowledgement despite sending another one 2 days later, terrible service!”

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Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews