Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ytdfjhgugbhnb”

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Posted 8 months ago

“234rtgbvcwertyuj”

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Posted 8 months ago

“Nice Product”

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Posted 8 months ago

“prommmmmmmmmmmmmmmmmm”

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Posted 8 months ago

“I purchased an extending table and chairs and I’m delighted with the service, delivery updates and the actual items. They were well packed and delivered to me dining room.”

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Posted 8 months ago

“we have a great search.”

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Posted 8 months ago

“Lovely small unit - sturdy and classy. Looks lovely.”

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Posted 8 months ago

“Great quality furniture that looks good. Delivery was prompt . Overall an excellent experience”

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Posted 8 months ago

“Always very pleased with the product and the service provided by your team at the end of a telephone thank goodness”

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Posted 8 months ago

“Buyer Beware: Misrepresentation in Furniture Purchase As a diligent consumer, I embarked on the journey of furnishing my living space, aiming for both comfort and aesthetic appeal. However, what transpired during this process has left me with a sour taste and a cautionary tale to share. My experience with purchasing misrepresented furniture has been nothing short of disappointing. I placed an order for a Living room Oak set from a well-known online furniture retailer, enticed by the promising images and descriptions showcased on their website. The pictures showed Solid Oak even in there Description– all seemingly perfect for my envisioned living room. However, later on down the line the furniture has started to bubble , reality starkly contrasted with the online portrayal. First and foremost, the material used was of significantly lower quality than advertised. Instead of the promised Chunky Oak the Furniture was actually Veneered in the middle a flimsy material that resembled nothing close to the luxurious Chunky oak that they depicted online. The Painted oak which they advertise as lacked the promised trueness, with it being Softwood again this is a Lie. Moreover, I am now left with a set of furniture that is unusable as this can not be made to look like new again. Attempting to rectify the situation, I reached out to the customer service department, hoping for a resolution. However, the process was riddled with inefficiencies and lack of accountability. Responses were short and when provided, they offered little in terms of solutions or compensation for the misrepresented product and Shrubbed it off. In hindsight, my experience serves as a cautionary tale for fellow consumers. It underscores the importance of scrutinizing product descriptions, seeking out independent reviews, and perhaps most importantly, managing expectations when making online purchases, especially when it comes to furniture. In conclusion, the ordeal of ordering misrepresented furniture has been a lesson learned the hard way. While the convenience of online shopping is undeniable, it is imperative to remain vigilant and discerning to avoid falling victim to deceptive practices. As for me, I'll be more cautious in my future furniture endeavors, opting for retailers with transparent policies and a commitment to accurately representing their products.”

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Posted 8 months ago

Hi Matthew. Thanks for your review, we appreciate all feedback regardless of its nature. It is very difficult to me to respond to many of your claims on the basis that your order is almost 4 years old and as a result, I'm unsure how these items were depicted on the website at that point in time. The length of time you've been in possession of the items also gives us little options in terms of rectifying any issues as it's well beyond any returns period. I would be surprised however if we had described the furniture as solid oak as you have suggested. The items you've purchased do include solid oak, but aren't entirely solid oak and wouldn't have been advertised as such. I appreciate that you are clearly very unhappy with the experience you've had shopping which is naturally disappointing. We're sorry for this. Kind regards, Chiltern Oak Furniture.

Posted 8 months ago

“We found just what we were looking for on your website, so ordered two bedside tables. The communication was excellent and delivery extremely quick. They were very well packed, and the delivery driver was helpful and courteous. We are delighted with the quality of the tables (especially for the price) - and the fact that they were already (well) assembled, and delivery was free we cannot fault the service you offer!”

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Posted 9 months ago

“Purchased Florence tall boy chest of drawers. Delighted with it and the excellent service from order to delivery. Will definitely be getting the bedside tables to go with it.”

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Posted 9 months ago

“Fast and reliable service, and am very happy with my purchase thank you.”

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Posted 10 months ago

“Quick turnaround time from order to delivery, items arrived well-packaged and good quality - feel solid. Great value. Really happy.”

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Posted 10 months ago

“impossible customer service, slow or not answering at all. Slow delivery.”

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Posted 10 months ago

“13 months on and my £700 chair has fallen apart at the seems! The management said it’s accidental damage!! Customer service is shocking took over a week of phone calls for someone to respond only to met with the most unhelpful manager. Don’t buy from here I wish I have read all previous reviews and took my business elsewhere! Bad quality bad service bad price!”

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Posted 10 months ago

“Hassle free sales experience and a faultless customer service. The turnaround time from purchase to delivery was excellent.”

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Posted 10 months ago

“Good quality furniture and service and delivery is very efficient”

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Posted 10 months ago

“We have ordered several items of furniture from Chiltern Oak. All have arrived very swiftly, and have been reasonably priced. We have been pleased with the high quality of the pieces, which are well finished and look good in our home. All in all, very good value for money.”

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Posted 10 months ago

“Just what I was looking for the size and colour was just perfect to fit in with my decor. The two size Cunard’s are fine for my bits and pieces that were in floor baskets.The quality of this piece of furniture is very nice.”

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Posted 10 months ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews