Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with our Rutland blue wine cabinet. It looks wonderful in our kitchen. Great customer service and delivery of a high quality product. Many thanks”

Helpful Report

Posted 1 year ago

Dear customer, Thank you for sharing your positive experience with us! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Great service very pleased with the item i received and would definetely order from you again.”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, JP! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Great service even when things go wrong. One unit delivered to wrong address, new one sent despite not having old unit.”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, Chris! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“I purchased a Gloucester extending dining table from Chiltern Oak a few weeks ago. Communication with the company was easy and the customer support team are great. The table is well-made, sturdy, and looks great. Extending/condensing the table is easy due to the extension leaf being housed within the table frame. Delivery was on time and the table was delivered and assembled by two very nice gents who took the packaging away once they'd checked whether I was happy with the table and assembly. I'm happy to recommend Chiltern Oak Furniture.”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, Bernadette! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Love the larder cupboard. Easy to order, arrived on time and well packaged without too much plastic. Delivery guys were good.”

Helpful Report

Posted 1 year ago

Dear customer, thank you for sharing your positive experience with us! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Super fast delivery, product arrived assembled and only needed unpacking. Quality is fantastic and the colour fit really well in our lounge. Will definitely use again 😊”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, Abbie! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“I placed an order only to be told a few days later it is out of stock when it was showing available at the time of order. What I found most annoying was lack of communication the emails I sent took days for a response in the end I ended up cancelling the order altogether and requested for a full refund which is still not sorted. I usually order from the Cotswold furniture company thought I give this company a chance but I will stick to the best lesson learnt.”

Helpful Report

Posted 1 year ago

Hi Ash, Thank you for bringing this to our attention. We sincerely apologize that your experience did not meet your expectations or our standards.

Posted 1 year ago

“Bought dining table and chairs, within two years one chair is now unstable and the back of the chair is wobbly and we cannot sit back against the back. We have not been rough with the chairs or stood on or rocked back on them. Chiltern aren't interested but to be fair we bought them just under two years so any guarantee has gone but for quality furniture it's disappointing.”

Helpful Report

Posted 1 year ago

“I brought a Salisbury grey painted oak dressing table with mirror and stool for our guest room. Whilst the unit looks great the single large draw Jams all the time so is unusable. We have to warn guests not to open it.”

Helpful Report

Posted 1 year ago

Hi Patrick, We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. If you would like to contact our customer service department, we would be happy to assist you. Thank you for your time, and we hope that you will continue to shop with us in the future. Chiltern Oak Team

Posted 1 year ago

“Slightly disappointed as I ordered white furniture and it's a definite cream.. Also I think the only part that is true oak is the top of the units”

Helpful Report

Posted 1 year ago

Dear customer, We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. Some of our white ranges are not pure/brilliant White. It is an off-white, described as 'old white' and there is a note in the description to specify that. Thank you for your time, and we hope that you will continue to shop with us in the future. Chiltern Oak Team

Posted 1 year ago

“I ordered a wardrobe and bedside table from Chiltern. I had to phone them first with a technical question which was answered immediately. The delivery was made ahead of the estimate and assembled by the crew who delivered it. Perfect transaction Would not hesitate using them again”

Helpful Report

Posted 1 year ago

“Very lovely furniture, can not fault the quickness of delivery and I was kept well informed, well packed any problems customer services sorted very promptly”

Helpful Report

Posted 1 year ago

“Very pleased with my corner tv unit. I bought the light grey one and it fits perfectly. It was delivered in one piece so no putting parts together. Looks good and easy to clean. I’m really happy with it.”

Helpful Report

Posted 1 year ago

“We bought a coffee table and TV unit and are very happy with both pieces- excellent quality and solid wood. We were kept updated about the delivery slot and have no complaints.”

Helpful Report

Posted 1 year ago

“I chose a single pantry cupboard and a small sideboard. It was delivered when they said it would be and the delivery men kept me in the loop regarding tine scales etc. they didn’t take the furniture out of the boxes for me which made it quite difficult for me to do myself on my own. I do like the furniture and it certainly looks the part, however, the pantry door is slightly twisted so doesn’t connect to the bottom magnet in the door frame and the small sideboard has a similar issue with the door magnets and the frame. It is a bit of a nuisance but doesn’t stop me using the furniture but that is why I am only awarding 3 stars”

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Posted 1 year ago

“Good product shame about the delivery very poor”

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Posted 1 year ago

“very pleased with my items.well made , very reasonable in price, delivery very prompt. in all very pleased.”

Helpful Report

Posted 1 year ago

“Fast delivery. Lovely piece of furniture for the price. I am very pleased.”

Helpful Report

Posted 1 year ago

“Fantastic service and amazing quality! Very pleased with our wardrobe.”

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Posted 1 year ago

“Great price, great quality and great delivery. Everthing perfect. I couldn't be more pleased.”

Helpful Report

Posted 1 year ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews