Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,130 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,130 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my furniture. But now we want to add to it we can as the colours seems to have been discontinued. So upset as we were told that this is one of the colours that gets ordered more. Ashbourne grey.”

Helpful Report

Posted 1 year ago

“We have made 3 purchases in the recent past . All excellent quality and fair price. Shop staff are friendly and attentive but not pushy. Delivery was at the agreed time by the company’s own crew.”

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Posted 1 year ago

“The product is just overpriced cheap rubbish from Vietnam! The design is great and sturdy but the panels are just flimsy made of fake wood, also the doors don't even close!”

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Posted 1 year ago

“Great delivery service Great quality table quite easy to assemble. Would recommend.”

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Posted 1 year ago

“Great quality product absolutely stunning, we are really happy with our furniture. Kept up to date with delivery and pain free. Thank you so much would highly recommend.”

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Posted 1 year ago

“Ordered a few items for the lounge, unfortunately they weren't white as advertised but a creamy colour instead. Keeping the items as it would of been to much hassle to pack and send back”

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Posted 1 year ago

“Spent over £600, informed them more than once we are unable to accept delivery on a Tuesday (like most people we work during the week) and 3 weeks on the trot they scheduled delivery for a Tuesday. I’ve now had to cancel the order after wasting 3 weeks of my time and will need to spend more time finding a dining table and ordering another one! Poor.”

Helpful Report

Posted 1 year ago

“On visiting my son I paid a visit to your shop & was very impressed. The staff were very friendly & helpful. The quality of the furniture is very good. I bought several items of furniture & have been very pleased with them. I’m looking forward to visiting my son soon & visiting your shop again. A very pleased customer”

Helpful Report

Posted 1 year ago

“Bought two Florence bedside cabinets, in white, had to wait 5 days for delivery, despite living 6 miles up the road. Men delivered them, no problems, however upon unpacking them they were different shades of white. Contacted head office as I was told to do, they then told me I had to contact the store. Sent photos of cabinets, via email. Chap agreed they were different shades of white, so arranged for 2 others to be sent out, so I had to wait another week for replacement units, upon unpacking those, the cabinet drawers on one unit were different colour to the rest of the unit, and it was all scuffed. Second cabinet was slightly scuffed & there was all paint on the knob. Rang the store again, sent more pictures of replacement cabinets. Was agreed the cabinets were faulty. So a collection was arranged, so another week later the second lot of cabinets were collected. I requested my money back & now in tye process of getting refund. I've purchased different cabinets from elsewhere now. Not impressed with the quality of the Florence units and were certainly not worth £139 per unit that I paid.”

Helpful Report

Posted 1 year ago

“We have purchased a number of items from the Bergen Black collection, including the large sideboard, coffee table and bookcase. I was impressed with the quality and finish of all the furniture and I am trying to make space to justify ordering more! Delivery and customer service have been excellent.”

Helpful Report

Posted 1 year ago

“From customer services, to placing our order, up to date tracking of delivery of items and delivery itself, Chiltern Oak Furniture are a company I would and will be buying from again and can not recommend highly enough, the items being delivered fully assembled were an added bonus, the quality of furniture is amazing and looks lovely in our living room.Thank you again.”

Helpful Report

Posted 1 year ago

“Purchased £50 less than from a local store. Excellent delivery, no issues at all. Cabinet fits perfectly in hallway. Thank you and will shop again.”

Helpful Report

Posted 1 year ago

Hello, We are so happy to hear you loved the items you received. Thank you for your kind words. Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Delighted with our Rutland blue wine cabinet. It looks wonderful in our kitchen. Great customer service and delivery of a high quality product. Many thanks”

Helpful Report

Posted 1 year ago

Dear customer, Thank you for sharing your positive experience with us! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Great service very pleased with the item i received and would definetely order from you again.”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, JP! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Great service even when things go wrong. One unit delivered to wrong address, new one sent despite not having old unit.”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, Chris! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“I purchased a Gloucester extending dining table from Chiltern Oak a few weeks ago. Communication with the company was easy and the customer support team are great. The table is well-made, sturdy, and looks great. Extending/condensing the table is easy due to the extension leaf being housed within the table frame. Delivery was on time and the table was delivered and assembled by two very nice gents who took the packaging away once they'd checked whether I was happy with the table and assembly. I'm happy to recommend Chiltern Oak Furniture.”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, Bernadette! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Love the larder cupboard. Easy to order, arrived on time and well packaged without too much plastic. Delivery guys were good.”

Helpful Report

Posted 1 year ago

Dear customer, thank you for sharing your positive experience with us! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“Super fast delivery, product arrived assembled and only needed unpacking. Quality is fantastic and the colour fit really well in our lounge. Will definitely use again 😊”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, Abbie! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team

Posted 1 year ago

“I placed an order only to be told a few days later it is out of stock when it was showing available at the time of order. What I found most annoying was lack of communication the emails I sent took days for a response in the end I ended up cancelling the order altogether and requested for a full refund which is still not sorted. I usually order from the Cotswold furniture company thought I give this company a chance but I will stick to the best lesson learnt.”

Helpful Report

Posted 1 year ago

Hi Ash, Thank you for bringing this to our attention. We sincerely apologize that your experience did not meet your expectations or our standards.

Posted 1 year ago

“Bought dining table and chairs, within two years one chair is now unstable and the back of the chair is wobbly and we cannot sit back against the back. We have not been rough with the chairs or stood on or rocked back on them. Chiltern aren't interested but to be fair we bought them just under two years so any guarantee has gone but for quality furniture it's disappointing.”

Helpful Report

Posted 1 year ago

Dear customer, We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.

Posted 1 year ago

Chiltern Oak Furniture is rated 4.6 based on 3,130 reviews