Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as described, well packaged. Really pleased with it. Kept informed of delivery date and time. For a nominal charge they will deliver to a room of your choice, well worth it. Delivery guys polite and efficient. Will buy from here again.”

Helpful Report

Posted 2 years ago

“Very good service and arrived on time.”

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Posted 2 years ago

“Easy ordering experience, delivery on time but alas box was damaged, although the item was really well packed I was really disappointed to find on opening that my oak topped storage bench had a deep chip on side of top, my guess it happened in transit, however contacted Chiltern oak immediately sending photos of damage. They were very apologetic & offered to replace it or give a discount, of which I accepted as I loved the piece. Excellent customer service & a high quality product. Won’t hesitate to shop with them, would have been 5 stars if not damaged.”

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Posted 2 years ago

“Perfect telephone table, delivery prompt would recommend”

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Posted 2 years ago

“So happy! Looks absolutely fantastic and am extremely pleased with not just how great it looks, but how solid and robust everything is. Couldn't be happier!!”

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Posted 2 years ago

“Easy ordering process. Kept informed re delivery. Not a huge charge to deliver to a room of your choice. Delivery guys polite and friendly. Would purchase from them again.”

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Posted 2 years ago

“Easy online ordering. Fast delivery. Very good quality bedside tables, would highly recommend! Look great in our bedroom!”

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Posted 2 years ago

“Quick delivery, had to complain about the DPD driver to the depot as he brought one box to the front door but left all the rest at the very bottom of the drive which I physically couldn’t move on my own and he told me he couldn’t help me as he was not allowed? Good job it didn’t rain as I had to wait for my husband to come home to move them! So a big thumbs down for DPD. The chairs were easy to assemble, the benches were a bit trickier. Lovely products, would definitely recommend 😊”

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Posted 2 years ago

“Good value for money and looks nice if the doors were actually square. There are gaps around the doors as they are not square which is really disappointing”

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Posted 2 years ago

“First class from start to finish. After spending many nights trawling the usual furniture company's I came across Chilton Oak and they had the seating bench set I had been searching for. The furniture arrived super quick and was well packaged with easy clear instruction. Really happy with the whole experience from start to finish.”

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Posted 2 years ago

“I was disappointed with my larder, it’s said it was grey. I would say it was more green than grey. One of the doors didn’t close properly. My son in law sorted that out for me as it was to much of a hassle to send it back.”

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Posted 2 years ago

“Excellent service and prices. The furniture we bought was exactly as shown and described, we will definitely use them again and recommend Chiltern Oak furniture”

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Posted 2 years ago

“Lovely table. Besutifully made and perfect size.”

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Posted 2 years ago

“Lovely little piece of furniture, I’m using it as seating and to store toys in a playroom”

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Posted 2 years ago

“We are very pleased with our nest of tables. We were slightly apprehensive to buy online without having seen them, but the picture and dimensions on the website were good and with a money back refund on offer if there was a problem, we were happy to give Chiltern a try. We are pleased we did as we’ve ended up with a good quality product at a reasonable price.”

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Posted 2 years ago

“I saved for ages to buy a new nest of tables and TV unit. They have just arrived and I have never seen so much damage on new products and I find it hard to believe they had not known about damage before sending g them out. I have emailed them with these photos.”

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Posted 2 years ago

“I ordered a corner tv unit was worried about the fit into the corner but the measurements online were accurate and understandable. Very pleased with quick delivery and item bought which came fully built with only the handles to fix on! Looks good in situ. Will be buying nest of tables to match too.”

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Posted 2 years ago

“The quality of the sideboard we purchased is not good. Doors and drawers are wonky, so much so that the paint is rubbing off where the door rubs on the frame when opening and closing. There is also damage to the unit we did not notice at first when delivered. This is second unit to be delivered as the first was damaged so had to be replaced.”

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Posted 2 years ago

“Just had a chest of drawers delivered. It weighs 36kg and took two men to carry it to the door. And that's where they left it - outside. Apparently according to the two lawyers moonlighting as delivery drivers, the hallway is a 'room of choice' and that's extra. So they walked off and left me, alone, to somehow get a 36kg box inside without help. Disgusting.”

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Posted 2 years ago

“I bought the bedside unit with baskets and I am delighted with the quality, look and finish of this piece of furniture. I didnt expect to have something looking this good for the price. This would give me confidence to buy other pieces from this company in the future. Having the option of free returns is such a bonus to help make your decision to buy.”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews