Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received delivery of 3 Hampshire range wardrobes and bedside cabs. Paid £50 to be constructed. Very good quality range for the price, good Customer service on phone, good delivery and quick construction. - what more could we want.”

Helpful Report

Posted 2 years ago

“I ordered the faux leather bench set, it arrived within a couple of days, it was well packaged. It is very good quality, I am delighted with it, would most definitely order from this company again.”

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Posted 2 years ago

“The Gloucester Oak TV Unit I ordered arrived with packaging undamaged, but with its back panel hanging off. Don't expect these units to be quality solid oak furniture. It looks fine from a distance but is flimsy, weighing less than 11kg, and shoddily made, mostly from light-weight materials. The internal frame seems to be made from a kind of soft pine, the side and top panels are very thin mdf with a veneer. The rear panel, crudely fastened on with staples, is of the cheapest thin ply, reminiscent of the little wooden boxes citrus fruit comes packed in. On my unit there were several small marks on the top surface, and the legs were uneven, such that it rocks without packing under one leg. The website description that the unit is 'lovingly crafted from solid oak and real oak veneer' is, to say the least, misleading. The one positive is that contrary to the experience of several reviewers the company responded to my complaint very promptly and agreed to my suggestion of a realist discount if I didn't return the unit but repaired it myself. Already the following day I got notification from Paypal of the £40 refund I asked for (the amount the company says it costs to process a returned item). To me that was a fair and reasonable outcome.”

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Posted 2 years ago

“Excellent service including very efficient delivery.”

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Posted 2 years ago

“Items were more green than grey. Nest of tables lovely but uneven gaps around tv cabinet doors so not great, hence 3 stars.”

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Posted 2 years ago

“The website says that delivery will be within 48hrs. So to be kind, as the order was placed on Sunday 12th March, delivery wasn't really expected until Wednesday 16th. I received an email from DPD saying delivery would be on 17th (strange 48hrs) and we would receive a text with an hours time slot. No text, no delivery. Phoned Chiltern Oak Furniture on Friday to find out where the order was and they promised to call back. NO ONE CALLED BACK. Then got an email saying "As requested" the delivery had been changed to the 21st. I HAD NOT REQUESTED THE CHANGE but went with it. This afternoon I had to, again, phone Chiltern Oak Furniture to see when/if we could expect the delivery as we STILL hadn't had a text. This time someone did phone back to say that DPD had lost the order and they had no other of the sideboard we had ordered in stock. NOBODY HAD BOTHERED TO CONTACT US TO SAY THERE WAS A PROBLEM. TERRIBLE CUSTOMER SERVICE. Cancelled our order and will NEVER buy from this company and will NEVER recommend it to anyone. Let's hope I don't have to chase for my refund. If I could put less than one star I would.”

Helpful Report

Posted 2 years ago

“Product as described, well packaged. Really pleased with it. Kept informed of delivery date and time. For a nominal charge they will deliver to a room of your choice, well worth it. Delivery guys polite and efficient. Will buy from here again.”

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Posted 2 years ago

“Very good service and arrived on time.”

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Posted 2 years ago

“Easy ordering experience, delivery on time but alas box was damaged, although the item was really well packed I was really disappointed to find on opening that my oak topped storage bench had a deep chip on side of top, my guess it happened in transit, however contacted Chiltern oak immediately sending photos of damage. They were very apologetic & offered to replace it or give a discount, of which I accepted as I loved the piece. Excellent customer service & a high quality product. Won’t hesitate to shop with them, would have been 5 stars if not damaged.”

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Posted 2 years ago

“Perfect telephone table, delivery prompt would recommend”

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Posted 2 years ago

“So happy! Looks absolutely fantastic and am extremely pleased with not just how great it looks, but how solid and robust everything is. Couldn't be happier!!”

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Posted 2 years ago

“Easy ordering process. Kept informed re delivery. Not a huge charge to deliver to a room of your choice. Delivery guys polite and friendly. Would purchase from them again.”

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Posted 2 years ago

“Easy online ordering. Fast delivery. Very good quality bedside tables, would highly recommend! Look great in our bedroom!”

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Posted 2 years ago

“Quick delivery, had to complain about the DPD driver to the depot as he brought one box to the front door but left all the rest at the very bottom of the drive which I physically couldn’t move on my own and he told me he couldn’t help me as he was not allowed? Good job it didn’t rain as I had to wait for my husband to come home to move them! So a big thumbs down for DPD. The chairs were easy to assemble, the benches were a bit trickier. Lovely products, would definitely recommend 😊”

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Posted 2 years ago

“Good value for money and looks nice if the doors were actually square. There are gaps around the doors as they are not square which is really disappointing”

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Posted 2 years ago

“First class from start to finish. After spending many nights trawling the usual furniture company's I came across Chilton Oak and they had the seating bench set I had been searching for. The furniture arrived super quick and was well packaged with easy clear instruction. Really happy with the whole experience from start to finish.”

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Posted 2 years ago

“I was disappointed with my larder, it’s said it was grey. I would say it was more green than grey. One of the doors didn’t close properly. My son in law sorted that out for me as it was to much of a hassle to send it back.”

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Posted 2 years ago

“Excellent service and prices. The furniture we bought was exactly as shown and described, we will definitely use them again and recommend Chiltern Oak furniture”

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Posted 2 years ago

“Lovely table. Besutifully made and perfect size.”

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Posted 2 years ago

“Lovely little piece of furniture, I’m using it as seating and to store toys in a playroom”

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Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews