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Chiltern Oak Furniture Reviews

4.6 Rating 3,126 Reviews
90 %
of reviewers recommend Chiltern Oak Furniture
4.6
Based on 3,126 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Chiltern Oak Furniture Reviews
Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

Write Your review

Chiltern Oak Furniture 1 star review on 16th May 2024
Melissa H
Chiltern Oak Furniture 5 star review on 12th September 2023
Jason W
Chiltern Oak Furniture 5 star review on 7th January 2023
Hannah
Chiltern Oak Furniture 5 star review on 2nd November 2022
Jane W
Chiltern Oak Furniture 5 star review on 17th October 2022
Anonymous
Chiltern Oak Furniture 5 star review on 23rd September 2022
Mrs C C
Chiltern Oak Furniture 5 star review on 15th June 2022
Pippa
133
Anonymous
Anonymous  // 01/01/2019
Told me on the day of delivery that they couldn't find it in the warehouse. Only option would be to wait 4 weeks for new stock. No alternative provided at all.
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Posted 2 years ago
Very happy with my purchases
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Posted 2 years ago
I was so delighted to receive my bookcase. It is exactly how described in the website. The staff are polite and courteous. They were sympathetic to my request. The item sold is an elegant piece of art. Came already assembled which suit my needs. It fits nicely in the corner it was bought for. It is bright and light easy to move around, even with my disability. Well done for selling a brilliant product. I shall surely recommend to family and friends. I would also come back to purchase more items. THANK YOU. Catherine, London
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Posted 2 years ago
This is a very well finished, nice looking little beside cabinet. It is quite small and the drawers are not as spacious as I would like. I knocked off one star for this. As long as that suits you though, there’s no problem. I bought this as an ‘extra’ for a bit more storage so the small drawers are not a big issue. It blends well with my bedroom furniture which came from another retailer. You can’t really go wrong with this. Someone wrote something about easy assembly. It comes assembled. Not flat pack.
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Posted 2 years ago
Very easy to put it together and the price is fair. Very happy customer
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Posted 2 years ago
Very prompt service and the furniture was of an excellent quality. Thank you.
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Posted 2 years ago
Lovely dressing table, mirror and stool. The quality of the wood is great, however it was let down by the very very poor quality fittings. Luckily my husband is an engineer and if he hadn’t re-engineered the fittings, it would have fallen apart within a week.
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Posted 2 years ago
Didn’t receive this order. Placed order but found out 4 days later they wouldn’t deliver to my area. They has also already taken the money and having to wait 5-7 days for refund. Have also placed orders before with no issues. Frustrated to have missed out on Easter offers elsewhere.
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Posted 2 years ago
Easy to order good delivery on time product good 100% will use again.
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Posted 2 years ago
Customer service was excellent, delivery was 1st rate and communication spot on.
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Posted 2 years ago
Really pleased with my new sideboard delivery was quick and was kept upto date by delivery men to what time it was coming. Will definitely be using Clitern Oak Furniture again.
Helpful Report
Posted 2 years ago
Ordered hall table on the 7th April, had an email back to say it would be delivered 22nd April between 11am -2pm waited in all day nothing came, no message no phone call. Called them they answered and hung up, tried leaving message couldn't do it no response to emails. Worried now we have been scammed and will demand our money back. Beware !!
Helpful Report
Posted 2 years ago
An item of furniture was collected on April 13th. It is now over 9 days and allowing for the Bank Holiday I am still waiting for a refund. Earlier this week I returned to the store to look at alternative pieces of furniture. What a bonus that the chosen item had a reduction of 10% Item chosen....colour chosen....bill of sale completed only to be told that the 10% reduction was a mistake. I made a bigger mistake by returning to this store!
Helpful Report
Posted 2 years ago
This. Company are awful at customer service ordered 3 pieces of furniture all came damaged Took photos and eventually got a collection date which they phoned on the day to cancel then waited another fortnight to get a text for collection today only to receive another text a few days later to say there not collecting after all and they will send me another date phoned up and to say they were useless and not willing to help wouldn’t use this company again and absolutely would not recommend
Helpful Report
Posted 2 years ago
Questionable Sales Practice Placed the order for chairs and a bench on the basis of ‘in stock’ showing on the website. Paid the money to be told that they checked the warehouse to find that they had none. Told that they would be in stock shortly and did I want to continue with the order. Accepting payment on the promise of a 48 hour delivery when you don’t actually have the stock is very sharp (but clearly effective) sales practice and a lucrative way to fund the company. I wonder how many sales are secured in this way with full payment made weeks before delivery ? Suggest you read the other reviews before placing an order….
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Posted 2 years ago
Brilliant company to purchase from. Keep you updated as to delivery dates which are quite short considering the 3 month wait at some companies. Quality products. I first purchased 2 tall boys and one chest of drawers for my bedroom and because I liked them so much I decided to buy 2 Rutland Blue small sideboards loved these so much I ordered another one ! Unfortunately this one came with 4 tiny weenie chips …small but once you know they are there you can’t stop seeing them…no one else has noticed just me. I didn’t want to send it back so called to see if they had any paint they could send me. The person I spoke to was really helpful and I am now waiting for a touch up pen ! Will definitely recommend and use this company again.
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Posted 2 years ago
Ordered Rutland coffee table with shelf so pleased with it the colour says grey but I would describe it more has putty which is perfect I have actually used it for TV because of where it is I could only have small unit I have looked for ages trying to find right size I saw this and from ordering to delivery 2 days it is so well made and strong I was able to assemble it myself first class service would highly recommend Chiltern oak DPD delivery
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Posted 2 years ago
After searching for hours for appropriate welly storage I Ordered late Wednesday night and arrived friday afternoon! Really fast service and true to colour product. So easy to put the prices together and managed with two young children pestering to play in the box! It’s really transformed the awkward area by the door. Highly recommend!! So glad I found this company!
Chiltern Oak Furniture 5 star review on 8th April 2022
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Posted 2 years ago
Display cabinet arrived having been dropped. The structure of the cabinet was wrecked. After sending images of the damage the return was eventually arranged. The pick up time was for a week!!! The cabinet has just been collected but I had no IDEA WHEN THIS WOULD HAPPEN. The cabinet looked good in the pictures but was very shoddily built. The strongest part was the reinforced glass!! I will need use Chiltern again, the items are shoddy and the after sales service useless. Cheap in this case is certainly NOT cheerful.
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Posted 2 years ago
Just had delivery of Salisbury Ivory painted wardrobes. They are not Ivory. Anything but. They are cream coloured. If you are expecting ivory then order the white as they may well be closer to ivory, certainly better than this colour. The rest of my bedroom furniture is ivory. Huge difference. I do not have the time to wait and return these wardrobes and then wait for another delivery so will have to have them painted. Huge disappointment.
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Posted 2 years ago
Chiltern Oak Furniture is rated 4.6 based on 3,126 reviews