Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a children oak larder cupboard and it is excellent.It is beautifully made and amazing quality. The price is very good too.I would thoroughly recommend using this company .”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Great service! Fast delivery!! Very pleased with my lovely new bedroom furniture!! So pleased I found this wonderful company!!!”

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Posted 1 year ago

“The stool was as I expected. I’m very pleased with it.”

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Posted 1 year ago

“I ordered a glass cabinet, it was delivered on time, i received plenty of email updates prior to delivery. I paid the extra to have it unpacked and put into place, which i was happy with on the day 2 polite and efficient delivery men. Ive also had a nest of tables delivered via courier, again easy to track and on time. All in all very pleased with items and service.”

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Posted 1 year ago

“Children Oak supply such great quality furniture. I have bought both a TV cabinet and matching coffee table and love them both. The service is great too and I was kept up to date on when delivery would happen. For the quality of the items I think the prices are excellent.”

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Posted 1 year ago

“I ordered Falmouth low bookcase based on description as being 90cm high. I even emailed customer service to check sizes. I received a box that looked as if it had been opened several times containing a bookcase which was 120cm high. Website still incorrect, I now have to wait over a week for it to be collected.”

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Posted 1 year ago

“After visiting the store, we placed an order for an industrial sideboard and dining table. If you can’t visit the store due to distance, the quality and aesthetics of the furniture is like advertised online. We were thrilled with both items, two stylish and robust pieces of furniture. Would definitely recommend.”

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Posted 1 year ago

“We ordered bookcase. Bookcase comes in 2 parts. First time delivery had wrong top part and was returned . 2nd delivery shelves didn’t align to holes. 3rd time they sent someone to fix it and the only suggestion was to remove parts of the shelving using pliers to make it fit! Item returned and 2 weeks later still waiting on refund. Do not buy from this company not a good experience.”

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Posted 1 year ago

“Really disappointed, very clever wording leads you to believe the furniture is made from oak, however, is actually painted MDF! Ordered before Christmas with a promise of pre-Christmas delivery but actually arrived early January. The January sales price is now £329.49 - £20 cheaper than I paid!!!!”

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Posted 1 year ago

Hello Deb, Thank you for leaving us a review. We are very sorry to hear you have had a negative experience with us. We would like to discuss this further, so please contact us on sales@chilternoakfurniture.co.uk Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“From front it looks good , but the inside and back in not well made. Wood inside the drawer & back of the table is really rough. Not well made”

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Posted 1 year ago

Good morning, Thank you for your review. We are sorry to hear there are issues with your new furniture. Please feel free to email us on sales@chilternoakfurniture.co.uk so we can look into this further for you. Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“From placing my order to receiving it the service was excellent. I was informed when my order would be delivered and it was delivered bang on time by a very polite delivery man in pristine condition. I would certainly recommend Chiltern Oak Furniture if you are looking to buy furniture.”

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Posted 1 year ago

Hello Mrs Tripp, Thank you so much for taking the time to leave us a review. We are very pleased to hear how happy you are with your new furniture, and the delivery service you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Needed a taller than the norm, lamp table, found exactly what I was looking for on the website, the handles even match the TV unit. Good price easy to order, delivered by the end of the week, package was well wrapped and arrived undamaged, good quality will definitely buy again and recommend to others.”

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Posted 1 year ago

Hello Jack, Thank you so much for taking the time to leave us a lovely review, it is much appreciated. We are very happy to hear how pleased you are with your new lamp table. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“A really lovely dining set. Easy to order and delivered very quickly.”

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Posted 1 year ago

Good afternoon, Thank you so much for taking the time to leave us a review, it is much appreciated. We are very happy to hear how pleased you are with your new dining set. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Very relaxed and friendly. With no hard sell. The product sells itself”

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Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us a review, it is much appreciated. Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Excellent well constructed and practical table. Not flashy, not old fashioned - just right.”

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Posted 1 year ago

Hi Edward, Thank you for taking the time to leave us a review, it is much appreciated. We are very pleased to hear you are happy with your new table. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Delivery was good but drawers arrived damaged. Big chip out of them and a cracked drawer.”

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Posted 1 year ago

Good afternoon, Thank you for leaving us a review. We are very sorry to hear that your new drawers arrived damaged. Please email us on sales@chilternoakfurniture.co.uk so we can look into this further for you. Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Ordered a dressing table form here. The website has a picture of the dressing table, with a mirror and stool. Clicked on buy and ordered. Only a table arrives. The mirror and stool arent included, but this is not at all clear from the website. There is no link to buy them. You have to specifically search for them, and then they don't have stock. Not a good customer experience, and I feel like I have been mis-sold to. On phoning the shop, I had to wait 30 mins for an answer.”

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Posted 1 year ago

“I have got to say this has been my worst experience ever with any furniture company they take at least a week to return any email or dont bother at all, We had delivered a Kingsize bedstead, 2 x bedside tables and a 6 drawer chest. one of the bedside tables arrived completly smashed and the 6 Drawer chest had lumps and bumps on top of the wood when you are paying £520 for a chest of drawers you expect exceptional quality , We then said we will have them replaced which they said on the phone would happen by Thursday this week ,we then get a email to say that there is none in stock and discontinued line We have spent £1300 for some accessories to complete a bedroom that we have just had built in wardrobes and we cant complete with all matching goods and no sorry and again no answer to a Email thast i sent a week ago- I would give this company a very wide birth - No customer care, once they have your money !!!!”

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Posted 1 year ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews