Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

Write Your review

Tell us how Chiltern Oak Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Rutland coffee table .. was delivered within 24 hours. Great value for money and good quality. Table exactly as picture on website.”

Helpful Report

Posted 1 year ago

“Ordered Rutland coffee table .. was delivered within 24 hours. Great value for money and good quality. Table exactly as picture on website.”

Helpful Report

Posted 1 year ago

“The quality of items are good....unfortunately their delivery side of things is poor. Ordered 2 items, both were in stock when ordered. Received 1 item yet still waiting for 2nd item. Will be 3 weeks from ordering yet still no item. Email response was should be dispatching next week! To be honest if I had known there would be a long delay between the 2 items I would not of ordered them in the first place.”

Helpful Report

Posted 1 year ago

“Terrific support and service- I was very impressed with the efficient delivery service and the very courteous and pleasant young man Lucien who with his colleague delivered our bedroom furniture. They arrived incredibly punctually too- unloaded and then waved a cheery goodbye. We are delighted with our bedroom furniture purchase. Additionally when I was in a dilemma about choosing further furniture possibly from a different range which looked very similar a wonderful customer service lady called Charlene showed great interest and courtesy in my dilemma. She sent photographs of both colour ranges simultaneously which clarified the differences in each range of furniture after listening carefully. She was amazing and genuinely kind . It’s wonderful to get this type of caring support via internet and phone in this day and era of distance often manifested in uncaring customer service - Thank you Charlene for listening and helping as you did. It’s been a pleasure doing business with this company. 👍”

Helpful Report

Posted 1 year ago

“Quality for price: good, but not quite as good as expected. Some minor damage on product but not worth sending back. Delivery: couldn't fault it. Quick, on time and nice drivers.”

Helpful Report

Posted 1 year ago

“After reading so many good reviews, I am disappointed to be writing a poor one. Ordered an item online on 2nd Jan. When I ordered, it said there were 4 left. Received a confirmation email straight away & the money was taken from my account. On the 10th January I emailed to find out how long delivery would be. I received an auto reply to say my email would be responded to within 72hrs. By the 16th Jan I still hadn’t heard anything about delivery of my item so I called. I waited 18 mins for someone to answer the phone however, the person I spoke to was very apologetic & explained that the item simply hadn’t been brought up from the warehouse for delivery & that I would receive delivery within a week. 4 days later, still no news so I called again to be told that the item was out of stock & had been discontinued!! If I hadn’t of called who knows when I would have been told this as to this day, I still haven’t received a response to my email. Here’s hoping my money is refunded back to me quickly. Very poor experience which has put me off using this company ever again.”

Helpful Report

Posted 1 year ago

“I have a children oak larder cupboard and it is excellent.It is beautifully made and amazing quality. The price is very good too.I would thoroughly recommend using this company .”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Great service! Fast delivery!! Very pleased with my lovely new bedroom furniture!! So pleased I found this wonderful company!!!”

Helpful Report

Posted 1 year ago

“The stool was as I expected. I’m very pleased with it.”

Helpful Report

Posted 1 year ago

“I ordered a glass cabinet, it was delivered on time, i received plenty of email updates prior to delivery. I paid the extra to have it unpacked and put into place, which i was happy with on the day 2 polite and efficient delivery men. Ive also had a nest of tables delivered via courier, again easy to track and on time. All in all very pleased with items and service.”

Helpful Report

Posted 1 year ago

“Children Oak supply such great quality furniture. I have bought both a TV cabinet and matching coffee table and love them both. The service is great too and I was kept up to date on when delivery would happen. For the quality of the items I think the prices are excellent.”

Helpful Report

Posted 1 year ago

“I ordered Falmouth low bookcase based on description as being 90cm high. I even emailed customer service to check sizes. I received a box that looked as if it had been opened several times containing a bookcase which was 120cm high. Website still incorrect, I now have to wait over a week for it to be collected.”

Helpful Report

Posted 1 year ago

“After visiting the store, we placed an order for an industrial sideboard and dining table. If you can’t visit the store due to distance, the quality and aesthetics of the furniture is like advertised online. We were thrilled with both items, two stylish and robust pieces of furniture. Would definitely recommend.”

Helpful Report

Posted 2 years ago

“We ordered bookcase. Bookcase comes in 2 parts. First time delivery had wrong top part and was returned . 2nd delivery shelves didn’t align to holes. 3rd time they sent someone to fix it and the only suggestion was to remove parts of the shelving using pliers to make it fit! Item returned and 2 weeks later still waiting on refund. Do not buy from this company not a good experience.”

Helpful Report

Posted 2 years ago

“Really disappointed, very clever wording leads you to believe the furniture is made from oak, however, is actually painted MDF! Ordered before Christmas with a promise of pre-Christmas delivery but actually arrived early January. The January sales price is now £329.49 - £20 cheaper than I paid!!!!”

Helpful Report

Posted 2 years ago

Hello Deb, Thank you for leaving us a review. We are very sorry to hear you have had a negative experience with us. We would like to discuss this further, so please contact us on sales@chilternoakfurniture.co.uk Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“From front it looks good , but the inside and back in not well made. Wood inside the drawer & back of the table is really rough. Not well made”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. We are sorry to hear there are issues with your new furniture. Please feel free to email us on sales@chilternoakfurniture.co.uk so we can look into this further for you. Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“From placing my order to receiving it the service was excellent. I was informed when my order would be delivered and it was delivered bang on time by a very polite delivery man in pristine condition. I would certainly recommend Chiltern Oak Furniture if you are looking to buy furniture.”

Helpful Report

Posted 2 years ago

Hello Mrs Tripp, Thank you so much for taking the time to leave us a review. We are very pleased to hear how happy you are with your new furniture, and the delivery service you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“Needed a taller than the norm, lamp table, found exactly what I was looking for on the website, the handles even match the TV unit. Good price easy to order, delivered by the end of the week, package was well wrapped and arrived undamaged, good quality will definitely buy again and recommend to others.”

Helpful Report

Posted 2 years ago

Hello Jack, Thank you so much for taking the time to leave us a lovely review, it is much appreciated. We are very happy to hear how pleased you are with your new lamp table. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

“A really lovely dining set. Easy to order and delivered very quickly.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you so much for taking the time to leave us a review, it is much appreciated. We are very happy to hear how pleased you are with your new dining set. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews