Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a nest of tables, great quality, colour matches the pictures, packaged really well, 5 stars.”

Helpful Report

Posted 2 years ago

“I ordered a stool for my dressing table and the colour was a perfect match to go with my new bedroom furniture. I was very pleased with my purchase. The stool is well made, sturdy and the padding on it was very comfortable. Also delivered in good time and well packaged.”

Helpful Report

Posted 2 years ago

“We ordered 2 bedside cabinets and one large chest of drawers all 3 were badly damaged. They replaced them no problems. Unfortunately 2 out of the 3 replacements were damaged. Sadly when bringing in their furniture they damaged the walls and the architrave. They replaced the furniture but no offer to repair the damage to our property.The 3rd set arrived and yet again they were damaged and shocking quality. I can't tell you how disappointed we are with the products. The delivery man suggested we got a marker pen to cover some of the damage!! I would think twice before buying from this company. It's online only so you can't view the products. I have attached photos to give you an idea of the poor finish on this rather expensive furniture.”

Helpful Report

Posted 2 years ago

“Absolute disgrace! Ordered two sets of drawers which came really badly damaged and a sage green Florence unit, the Banbury design turned up instead. A nightmare to get hold of to rectify, told I would be contacted but had radio silence then a text message out of the blue weeks later to say a delivery company was coming to collect the damaged order. They have arrived and have on their information sheet for a completely different order so haven’t been able to collect the boxes..three massive ones that have been in my house since delivery nearly two months ago. DO NOT USE THIS COMPANY!! Still waiting on a refund of £1250 and no word yet.”

Helpful Report

Posted 2 years ago

“Delivery was very quick, and with DPD which is always great. Bedside tables were well packaged and in perfect condition on arrival. Thought they were a high quality for the price, we were looking for something that wouldn’t rock when the cats jump on the tables, and they are certainly very sturdy. Will definitely purchase furniture from here again.”

Helpful Report

Posted 2 years ago

“Purchased 1 Wilmslow two draw bedside cabinet yesterday delivered today amazing liked it so much i have ordered another one today 5 star excellent easy service delivered on time driver very pleasent product packed very well thank you.”

Helpful Report

Posted 2 years ago

“I bought a Banbury wardrobe about a year ago. While the product looks lovely and is well finished, it is not deep enough for wooden coat hangers with clothes on them. The amount of times I have had to manipulate the hangers to try to get the doors to close is now frustrating. My wardrobe is not over-filled either, as I have other wardrobes too so am well spread. 1 or 2cm deeper is all it needs. Be careful what coat hangers are used perhaps, maybe the plastic ones are smaller, however many of us are avoiding purchasing plastic these days, and the plastic ones don't hang clothes as well as the wooden ones do. Otherwise I love the products and would definitely buy Chiltern again, just checking dimensions more carefully.”

Helpful Report

Posted 2 years ago

“Ordered a four wicker basket, two drawer unit. Ordering and delivery went well but on unpacking, one of the baskets did not match. I called sales immediately and sent the required email and picture. Automated response saying they should resolve in 72 hours. Still waiting over a week later. I have called several times, to be told they are awaiting a response from the workshop. Last call was thirty minutes ago to yet another assistant who could tell me nothing. This is very poor customer service. I don't want to return the item for such a trivial error on their part as I could end up with an even more unacceptable replacement. Just get your act together and ensure all the departments speak to each other or you will fail on your service to the people that are the life blood of your business, your customers.”

Helpful Report

Posted 2 years ago

“The hallway shoe bench is a nice looking piece of furniture for the price. Unfortunately, unless you’re looking to store children’s shoes in it.. you’ll need to look elsewhere for something bigger”

Helpful Report

Posted 2 years ago

“Delighted with our purchases, easy ordering, delivery and great storage option”

Helpful Report

Posted 2 years ago

“Delighted with our purchases, easy ordering, delivery and great storage option”

Helpful Report

Posted 2 years ago

“Good quality sideboard. Arrived on time. Highly recommend.”

Helpful Report

Posted 2 years ago

“Lovely piece of furniture,ready assembled and delivered professionally Thank You”

Helpful Report

Posted 2 years ago

“Easy ordering process, friendly delivery team, beautiful products.”

Helpful Report

Posted 2 years ago

“Good quality products delivered promptly by pleasant drivers.”

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Posted 2 years ago

“Excellent delivery, and they took it upstairs for me when they didn't have to. Quality of the furniture is really good and this is the 2nd time we've bought from them. The drawers are really spacious and much better than something similar we got from oak furniture land which was badly damaged and the drawers ran poorly on the runners. So pleased with the furniture and have recommended to family.”

Helpful Report

Posted 2 years ago

“From start to finish the whole process ran smoothly. I was kept well informed at each stage. The item we chose was so well priced compared to like for like with other companies. Delivery was great and on time and the delivery lads were professional and well mannered. We will definitely choose Chiltern oak again for well priced good quality items.”

Helpful Report

Posted 2 years ago

“I bought an excellent, attractive wine rack, with a drawer at the top. Ordering and delivery were excellent and the value for money is clear to see.”

Helpful Report

Posted 2 years ago

“Delivery was within agreed time slot the wardrobe I purchased was well made and easy to assemble.”

Helpful Report

Posted 2 years ago

“A good range of furniture made from quality materials and reasonably priced. Could do with lubricating runners on the furniture as the wood on wood sometimes sticks.”

Helpful Report

Posted 2 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews