Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently bought a house and needed furniture to go in it! I stumbled across Chiltern Oak and I'm so glad I did. We have bought a bed, a chest of drawers, bedside tables, a TV stand, a nest of tables, a dining table and chairs from them. The quality is amazing and delivery was super quick. Really impressed, will definitely be using them again if we need any other furniture!”

Helpful Report

Posted 3 years ago

Hi Amy. Thank you so much for your feedback! We're pleased you are happy with all of your new furniture. Thanks again for the fantastic review. Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“Great price for my new item, to match other furniture. Great delivery, especially being able to choose the day that suited me at no extra cost. I’d definitely purchase from here again!!”

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Posted 3 years ago

Hello Kirsty. Thank you for your great review, we really appreciate it! Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“Ordered a TV cabinet, console table and nest of tables for our living room. Delivery was prompt and the furniture feels very good quality. Would definitely recommend.”

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Posted 3 years ago

Hello. We're so happy to hear that you had a great experience shopping with us and that you would recommend us! Thank you so much for leaving a great review. Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“I absolutely love the television unit I ordered from Chiltern Oak furniture. The colour was just what I wanted.”

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Posted 3 years ago

Hi Julie. Thank you for your review, it's great to hear you love your new television unit. Thanks again! Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“I ordered the large Hampshire grey painted TV cupboard and I am very pleased with it. It arrived two weeks after I'd ordered it and was very well packed and in perfect condition. As it's extra long I'm able to put a lamp on one end which looks lovely. Its decent quality considering that it wasn't expensive.”

Helpful Report

Posted 3 years ago

Hi Claire. Thank you for your feedback. It's great to hear that you're very pleased with your Hampshire Grey Painted TV Unit. We hope you continue to shop with us in the future. Thanks again! Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“Storage cupboard with baskets delivered well packed and arrived earlier than stated. Very nice piece of furniture - very pleased with the quick and easy service”

Helpful Report

Posted 3 years ago

Hi Diane. Thank you for your kind words. We are glad to hear you are pleased with your new furniture. Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“Delivery was well packed and arrived earlier than expected. Good communication, although I didn’t receive the phone call announcing it was on the way. Luckily I was home. Pleased with furniture. Nice light colour. Shelves of bookshelf don’t look very strong, I’m hoping they don’t bow. Price reflects. One drawback that one door of sideboard is catching on the top.”

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Posted 3 years ago

“Excellent quality, great price and quick delivery Very happy”

Helpful Report

Posted 3 years ago

Hello. Thank you for leaving us great feedback. Your review means a lot to us and lets us know we're on the right track! Kind Regards, Chiltern Oak Furniture.

Posted 3 years ago

“Absolutely love all my lounge furniture . Came well packed and ready assembled. Would recommend as fast delivery and great quality.”

Helpful Report

Posted 3 years ago

Hi Linda. We're so pleased you love your new lounge furniture. Thanks for letting us know! Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

“My partner and myself couldn't agree on any units we saw until we found these on Chiltern Oak. They are perfect size for all the paperwork and bits and pieces we all accumulate over the years and look really nice. They are exceptionally well made, look great and once we decorate (excuse the decor in the photos) will make our home look fantastic. The table and chairs are great, we wanted something we could extend when family and friends come over and this is perfect. We added the TV unit too so that it all matches. Delivery time was fine, the guys were very helpful and put it all into the dining room and everything was packaged extremely well so nothing could be damaged. We are over the moon with it all and all our visitors have said how great it all looks. Thanks”

Chiltern Oak Furniture 5 star review on 8th September 2021

Helpful Report

Posted 3 years ago

Hi Paul. Thank you so much for your kind words, we really appreciate the time you took to write such a detailed review. We're really glad you're enjoying your new furniture, it looks great! Kind Regards, Chiltern Oak Furniture.

Posted 3 years ago

“Love my bedside tables. Quick delivery, and easy to assemble. Good quality and good price. Perfect.”

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Posted 3 years ago

“Well made sturdy furniture. Quick delivery and happy that it wasn't a flat pack and arrived fully assembled.”

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Posted 3 years ago

“Really lovely piece of furniture - more of a dark grey than a blue but a beautiful colour nevertheless and it actually works better for me. Delivery also went smoothly. Exceeded my expectations - thank you!”

Chiltern Oak Furniture 5 star review on 4th September 2021

Helpful Report

Posted 3 years ago

“So delighted with my corner TV unit I then bought a lamp table to match. Excellent service and quality furniture.”

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Posted 3 years ago

“High quality chairs, so comfortable easy assembled, delivered on time, highly recommended definitely use this company again kind regards Chiltern Oak Furniture.”

Helpful Report

Posted 3 years ago

“The unit arrived fully assembled and in beautiful condition - so refreshing not to have to build furniture when it arrives! Communication about delivery was very efficient and helpful too. Would definitely buy again from this company.”

Helpful Report

Posted 3 years ago

“High quality dressing table, easy to assemble, lots of comments on how lovely it looks. Delivered promptly.”

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Posted 3 years ago

“Lovely mirror, hreat communication, arrived day and time agreed”

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Posted 3 years ago

“We are very happy with our new side tables from Chiltern Oak, we ordered by on there site after a recommendation to us by neighbours who had purchased from them. These are the best we've been looking for, for some time now. The quality of the product is very good, the customer service is outstanding and puts a lot of other's to shame, no question was too much trouble for whoever answered the phone, very quick delivery as well - brilliant. Highly Recommended with out doubt.”

Helpful Report

Posted 3 years ago

“Everything excellent accept customer service after delivery! Problems with one product and trying to get a response is hard work still not had an outcome despite several emails”

Helpful Report

Posted 3 years ago

Hi Anthony. I'm sorry to hear that you're unhappy with our customer service. We have responded as quickly as we can, an initial response was given 3 hours after the first point of contact offering a resolution, and following your acceptance of that resolution we've responded again in 8 working hours. Ideally we'd be able to respond to everybody immediately but call and email volumes dictate this can't always be the case. Hopefully this hasn't put you off shopping with us again in the future. Kind regards, Chiltern Oak Furniture.

Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews