Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,125 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful dining table and chairs. I had been looking at other companies at similar items which were much more expensive and who had delivery times of up to 6 months. Chiltern delivered within 2 weeks. Well worth paying extra for the white glove delivery. The table and chairs were delivered to the room of my choice, unpacked, put together and all packaging taken away. Excellent service snd I will be back to purchase from this company again.”

Helpful Report

Posted 3 years ago

“We had just moved into a new home and had a cupboard shortage. Our dry goods, cans, herbs, spices and bottles were stacked in a corner. An order for a beautiful looking Hampshire Grey Large Larder (according to the website photos at least) was placed on 13 August and we waited a few weeks for delivery. However when we opened the packaging, which looked like it had already been opened and resealed (not very well), we were both astounded and very disappointed. When you are paying out c. £800 your expectation is high, actually I mean very high. The quality of the finished product was dubious and the amount of individual faults was ridiculous. These weren’t just cosmetic, they were significant issues, which should never have passed quality control and been signed off for shipping. We emailed customer services immediately the same day and we were asked to send photographic evidence which we did. The attitude in their responses was indifferent at best. If you could shrug shoulders by email, it would be like that. We were offered a derisory 15% refund if we wanted to keep it as is, with a missing part being sent by post. We obviously declined. No alternative product was offered. We requested an exchange, and were advised that the product was out of stock and we would have an estimated 10-12 week wait. Meanwhile, the contents of our larder are still awaiting a home. The follow up service keeping us informed has been non-existent, the offer of compensation or similar has again been non-existent. We have now chased them up and got a standard response and so we are still awaiting the replacement with no expected delivery date. If this is what this company stands for, I strongly advise you to shop elsewhere, they don’t deserve your hard earned money.”

Helpful Report

Posted 3 years ago

“Wow, what excellent service, ordered 4 items from the Hampshire range yesterday and they arrived in perfect condition today, can’t get much better than that. Many thanks really pleased with the furniture.”

Helpful Report

Posted 3 years ago

“I bought the Salisbury Grey Painted Oak Hall Bench with Wicker Baskets which would be perfect if it wasn't for the baskets, they are made of Seagrass and they absolutely STINK!! Wicker obviously means something different to me, had I known they were Seagrass from the description I probably wouldn't have bought.”

Helpful Report

Posted 3 years ago

“Absolutley delighted with my purchase, bought the Hampshire 4 door sideboard, and its a gorgeous addition to my living room. Delivery was prompt and fine, just a huge amount of protective packaging to dispose off. ( Which is no bad thing )”

Helpful Report

Posted 3 years ago

“"Hampshire Ivory Painted Oak Display Cabinet" Nothing much wrong with the furniture except it's cheaply made and flimsy. The company push the "rustic oak" image - the only oak is the top trim - the rest of it is painted MDF and hardboard. The shelves look thick, but that is just the front edge trim - the shelves themselves are made of hardboard and I am sure they won't take any sort of weight. One of the shelves is cracked underneath, and the whole thing feels flimsy. So I suppose the description of "display cabinet" is accurate - it's really only for displaying nick-nacks, not for any serious storage or crockery or books. Still, it looks nice. So in summary it's a triumph of form (and flowery descriptions) over function. "Chiltern Oak Furniture" is neither based in the Chilterns (an office in Peterborough), nor made of oak. Inspired or sharp marketing, take your pick. I didn't enjoy paying nearly £500 for flatpack quality furniture, even if it was ready assembled. I can't see me making any more purchases.”

Helpful Report

Posted 3 years ago

“Ideal for what we required, the table was flat packed but easy to construct, corner tv cabinet fitted perfectly”

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Posted 3 years ago

“Bookcase was as advertised and is fulfilling its task as a bookcase.”

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Posted 3 years ago

“I ordered the Chester White Painted Oak Hall Bench and it arrived promptly on a Next Day delivery. The piece of furniture is solid and great value. An excellent transaction from start to finish, will order from Chiltern Oak in the future.”

Helpful Report

Posted 3 years ago

“great product, grest customer service. i cant wait for my another delivery on wednesday”

Helpful Report

Posted 3 years ago

“I was unsure about ordering furniture via the internet, I normally like to see the furniture before I buy. Excellent customer service from ordering to delivery. The items ( 2x bedroom tables) are well made and look beautiful.”

Helpful Report

Posted 3 years ago

“Ordered and it arrived next day. Excellent. However, upon opening it hadn't been assembled properly. The joints were gaping and the dowels were showing. Too much hassel to repack and send back so I've had to give it some good wacks with a mallet but still slight gaps. Really disappointed. Wanted to buy more furniture from ths company but will be looking elsewhere now.”

Helpful Report

Posted 3 years ago

“Easy to order, arrived quickly, easy to set up, looks exactly what the picture showed, what's not to like? And yes, it made me happy, oh and the price was v good.”

Helpful Report

Posted 3 years ago

“Highly recommend. Impressive service and quick delivery and very happy with the style and quality of the Suffolk Grey Painted Oak Large Hall Bench with Wicker Baskets. It is exactly what I was looking for to keep my hallway smart and clear of clutter.”

Helpful Report

Posted 3 years ago

“Very happy with the furniture delivered. High quality and will be a returning customer”

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Posted 3 years ago

“Purchased my ready made bedroom cabinets from you which were delivered promptly. Highly satisfied with the quality and just love them in my new bedroom.”

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Posted 3 years ago

“Very happy with service and the painted unit. Delivery great, on time. Thank you.”

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Posted 3 years ago

“From start to finish the customer service was amazing. When my tv stand arrived it was beautiful and amazing value for money I would recommend this company and will be purchasing more items in the future”

Helpful Report

Posted 3 years ago

“Had 2 separate item from Chiltern, both delivered when they said they would, great furniture at reasonable price so i would certainly recommend them.”

Helpful Report

Posted 3 years ago

“Excellent service Excellent quality very pleased. Thanks”

Helpful Report

Posted 3 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,125 reviews